I have used Benjamin app for a couple years now and I’ve never had an issue with trying to withdraw money. Once they revamped their payout system, I have yet to get any of my withdrawals that I’ve ask... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I loved the site until they changed everything at the end of 2025. Now my money has sat in a queue since December 9th, 2025. They used to allow you to withdraw into gift cards to just about any stor... Toon meer
In 2025, Benjamin was a pretty good app. I was earning money and able to withdraw very easily, straight to my bank account with a few days delay. My only complaint was that games didn't always conne... Toon meer
Bedrijf heeft geantwoord
I had a wonderful experience with Benjamin last year up until they paused payouts for about 3 months, then they limited how much you could cash out in a day as well I'm assuming how many people could... Toon meer
Bedrijf heeft geantwoord
2,2
Slecht
2K reviews
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I still have 2 request from Dec 2025
I still have 2 request from Dec 2025. When I was finally able to request and 3 more since then. All said 3+days then just in que to be paid out now. Generic responses from Costomer service, Saying they are limiting request and refunds not to overwhelm there system. Yet no one is admitting to actually receiving there money yet. And responses to reviews are computer generated and generic. Same response to everyone. 0 stars.
24 december 2025
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Eric & Ann Nettles,
It’s disappointing to hear about your experience with the requests and the feedback from customer service. We truly appreciate your patience during this time and want to assure you that we have escalated this matter internally. If you need further assistance, please reach out to our customer support at socialhelp@benjaminone.com. Thank you for sharing your thoughts, as they help us strive for better service! We’re hopeful for a resolution soon.
5 STAR TO 2 STAR
I have used Benjamin since 2024. They were great with quick withdrawal that transferred to my bank without any issues. Although $100 might not seem like a lot of money to Benjamin, it’s the principle and integrity of the company. I have had $25 in queue since Jan 9. Another $75 since Feb. I have emailed support multiple times and receive the same generic message that my withdrawal is in queue and my patience is appreciated. Wonder how the people that work for Benjamin would feel if they had to wait on their paycheck endlessly. Very disappointed! I loved this app and used it daily. I truly hope Benjamin returns to the honorable company/app they once were. I still login daily with hopes their issues turn around. After I’ve read other reviews with the same issue, I’m not hopeful.
2 maart 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Donna Rach,
It's disheartening to learn about your experience with the withdrawal process, especially since you've been a loyal user since 2024. We truly appreciate your feedback regarding the delays you've faced, as well as your commitment to the app. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and we understand how frustrating this may be. Your concerns have been escalated internally, and we value your patience during this time. Thank you for sharing your thoughts, and we remain hopeful for a positive change moving forward.
Beware of this app
I've been using Benjamin for over a year. It used to be great. I would be able to cash out right my bank account or a gift card. Ever since payouts were paused in December 2025, it has gone down. I've been waiting almost three weeks for $25 payout to PayPal. It just says I'm in the queue. The response is useless. And now you get charged 0.99 for each payout. I'm not expecting to ever receive anything.
2 maart 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Anne Ganse,
It's disheartening to hear about your experience with the payout process and the delays you've faced. We genuinely appreciate your loyalty over the past year, and we understand how important timely payments are to you. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and we recognize how frustrating this may be. Your feedback regarding the current payout situation and the fee has been escalated internally. Thank you for sharing your thoughts, and we hope for a resolution soon!
I’ve been using this app for over a…
I’ve been using this app for over a year without any issues until now. When I try to withdrawal my earnings of $35.00 I keep getting a message that it’s on hold and wait 24 hrs to try again. It’s been 4 days of the same crap. I have over $200 in the queue I was excited about but seems I probably won’t be getting that! Do better Benjamin.
26 februari 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Amanda Roberts,
Thank you for sharing your experience with us. It's concerning to hear that your withdrawal has been on hold for several days, especially after using the app successfully for so long. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We truly empathize with the frustration this may cause. Your feedback is important, and we’ve escalated this matter internally to ensure it receives the attention it deserves. Thank you for your patience, and we hope to see a resolution soon!
I was so excited to use this app but it…
I was so excited to use this app but it has been a nightmare. I have $150 over 3 separate cash outs I requested in early December that still haven’t been processed. All I get in a generic response about the new system put in place but no real answer or timeline. After almost 3 months of waiting I deserve a real answer.
10 december 2025
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Denise Hill,
It’s disheartening to hear about your experience with the cash-out process, especially after your excitement to use the app. I can only imagine how frustrating it must be to wait for your funds for so long. We truly appreciate your patience during this time, and I encourage you to reach out to our customer support team at socialhelp@benjaminone.com for a more detailed update on your requests. Your feedback is invaluable, and it helps us improve our services. Thank you for sharing your thoughts, and I hope we can resolve this for you soon!
I have been trying to get my money for…
I have been trying to get my money for over a week it’s still saying processing in queue and when I reached out to ask how long get a generic response but under helpful info is says about 5 hours so I have been trying to get a answer about how long it really takes and still no answer I wish I would had known all this was happening before wasting my time in this app I have used many of these type of apps and never had this much problem getting my money or even a real response.
19 februari 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Qiana Bolton,
It’s disappointing to learn that your withdrawal has been stuck in processing for over a week, and we appreciate you sharing your experience with us. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We recognize how important timely transactions are, and we understand how frustrating this situation can be. Your feedback has been escalated internally, and we are committed to improving our communication and processes. Thank you for your understanding, and we hope for a resolution soon!
My experience is the same as everyone…
My experience is the same as everyone else. I have $600 pending in the withdrawal queue since 12/9/25. It was supposed to be my Christmas money. That didn’t work. Very disappointed with the availability of my funds and the withdrawal process. Hope to see my money someday.
27 februari 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Vicki Shurtz,
It’s disheartening to hear that your withdrawal has been pending for such a long time, especially when you were counting on it for the holidays. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We appreciate you sharing your experience, and we’ve escalated this matter internally to ensure it gets the attention it needs. Your feedback is important to us, and we truly value your patience during this time. We hope to see your funds released soon!
Too long to wait for cashout
I have waited over a month and half to cash out. I have messaged customer service, but they still choose not to answer me and feel like they are avoiding me at all costs. This is ridiculous, and I will NEVER use Benjamin again.
27 februari 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Beth Leggett,
It’s concerning to hear that your cashout has taken so long and that you haven’t received a response from support. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We truly empathize with the frustration this may cause, and we appreciate you bringing this to our attention. We’ve escalated the matter internally to address these delays. Your feedback is invaluable, and we're committed to improving the experience for all users. Thank you for sharing your thoughts, and we hope to resolve this for you soon!
No payments
They locked payments in October. We were not allowed to request our money until December. Told 3+ days. It is 2/26/26 and I am still waiting for my money since 12/10/25! This is ridiculous. I want my money now.
26 februari 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Heather Pelkey,
It’s concerning to hear about the issues you've faced with payment requests and the delays you've experienced. I truly empathize with the inconvenience this has caused you. Thank you for bringing this to our attention; we have escalated your situation internally to ensure it is addressed. Your feedback is important, and we appreciate your patience during this time. For immediate assistance, please reach out to our customer support at socialhelp@benjaminone.com. We hope for a swift resolution for you.
Withdrawals
The I requested two withdrawals on 12/9/2025 and 12/10/2925. I'm still waiting. They still show pending in the app. I have contacted customer service several times and am told they gave a large volume at this time. The last email I sent about a week ago is still unanswered. This is not good business practice.and now I'm seeing more and more negative reviews.
9 december 2025
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Susan,
It’s disheartening to hear about your experience with the withdrawal process and the lack of timely responses from our support team. I truly empathize with the inconvenience this has caused you. We appreciate you bringing this to our attention, and we have escalated this matter internally to address the concerns regarding communication and processing times. Your feedback is crucial, and we value your patience during this time. If you need further assistance, please reach out to our customer support at socialhelp@benjaminone.com. Thank you for sharing your thoughts, and we hope for a resolution soon.
I used to LOVE this app...until they…
I used to LOVE this app...until they made changes last year. I worked SO hard to play a bunch of games last summer and fall due to having surgery and really need this money. Having to withdraw $50 at a time while having to PAY .99 each time is already frustrating enough, on top of the stupid cash queue they have now, noone wants to have to wait 2 months to get what they've earned when other companies pay you same day or at most within a week for the same payments on the same games. Now I have games I've started on Benjamin and won't be able to move them to another app that would actually pay me. I have $300 "pending withdrawal" plus another almost $200 I am trying to withdraw, and several games that I've started and don't want to miss out on the promised rewards for them. Plus, seeing how their customer service has been changed to the exact same general answer to everyone trying to get answers, AND the same thing is being typed in every reply to these complaints on here too...I don't want to hear you "had to restrict withdrawals", that isn't your customers fault and they deserve the money you owe them. I also don't want to hear "this issue has been escalated", since it is very plain that nothing is actually being escalated or resolved. Definitely avoid this app if you actually want paid for these games.
26 februari 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Beth Long,
It's clear that the changes made last year have significantly impacted your experience, and we genuinely appreciate you sharing your thoughts. Waiting for your hard-earned money, especially after your dedication to the app during your recovery, is understandably disappointing.
Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We recognize that the current withdrawal process, including the limits and fees, can feel overwhelming, and your feedback about the cash queue and customer service responses is invaluable. We’ve escalated your concerns internally to ensure they are taken seriously. Your engagement and insights are important to us, and we hope for a resolution that meets your expectations. Thank you for your patience as we navigate these challenges together.
Antwoord van benjaminone.com
Hello Ashley Neal,
Thank you for sharing your thoughts with us. It seems there are some concerns regarding payments, and I truly appreciate you bringing this to our attention. I understand how important this matter is, and I encourage you to reach out to our customer support team at socialhelp@benjaminone.com. They will be able to assist you further and help clarify any issues. Your input is invaluable, and we’re here to support you!
This app used to be good now it's a…
This app used to be good now it's a joke been waiting since December 9th to be paid my 79 dollars got told my situation got updated it didn't this was weeks ago and just got contacted through email today and the guy as usual recited generic recycled excuses and admitted flat out he can't tell me when I'll be paid as soon as I am I'm done with this damn app scam heaven anymore super terrible experience
25 februari 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Timbo Arlott,
It sounds like you’ve been through a challenging experience with the payment process, and we truly appreciate you sharing your thoughts. We understand how important this is for you, and we want to help. Please reach out to our customer support team at socialhelp@benjaminone.com, as they can provide you with more personalized assistance. Thank you for your feedback, and we hope for a resolution soon.
Frustration Over Sllloooowww payments
In 2025, Benjamin was a pretty good app. I was earning money and able to withdraw very easily, straight to my bank account with a few days delay. My only complaint was that games didn't always connect. I was a little disappointed when they froze withdrawals while they worked on a new payment system. But I decided to keep earning and be patient. I have now attempted to withdraw 5 times since December 2025 and still haven't seen a penny. It says I'm "in queue" and being processed, but we're going on 3 months since I first attempted my $50 withdrawal (I do not like this new $50 max limit -- which I am SURE is contributing to the volume of withdrawals. Why make users do lots of tiny withdrawals instead of 1 big one???) I'm still playing and still earning. Just can't seem to get my money!!! Ugh! Don't know how much longer I'll keep going. I've tried PayPal and Venmo. Benji isn't processing either. :(
2 februari 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Denise,
It's clear that you've been facing significant challenges with the withdrawal process, and we genuinely appreciate you sharing your experience. Waiting for your payments since December is understandably disheartening, especially after previously having a smoother experience with the app.
We recognize that due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and we understand how this new withdrawal limit may be adding to your frustration. Your feedback about the queue process is invaluable, and we’ve escalated your concerns internally to ensure they are addressed. Thank you for your patience as we work through these issues, and we hope for a resolution soon. Your continued engagement is truly appreciated!
Customer service is NOT helpful
Ok so I saw the reply from benjamin and I also saw pretty much the same reply that was said to me on other reviews. I feel like this is just AI or something automated that they're doing just to try to appease people. I've seen people on here that have been trying to cash out for a year or longer and different time frames that are way longer than mine so I don't understand what's going on. This is ridiculous!! people want their money Benjamin and we deserve it we've referred many people and got them on it that makes us look bad when you don't do what you say You're going to do & also it really doesn't look good on you and it does reflect in the reviews. My payment has been in queue since February 14th and it still is and like I said I've seen people that have way longer time frames in the queue than I do so just take care of everyone in order and we will more than likely put good reviews on you. again also I wanted to address the part where you said to contact your customer service that they're here to help and blah blah okay no they're not because I have sent them five or six tickets now and I wait until I receive a response before I send another but every single time all they have done is put that same exact message that's posted on the faq's wall I've already read that over and over and over again I know that it says because there's a high volume of requested payouts that you started putting in them in processing ques. and that's where it is but you need to take off the part on there that says venmo and PayPal usually cash out in 5 hours but it may be sooner you need to tell people hey it may be a whole lot longer
14 februari 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Heather,
It's clear that you've been facing significant challenges with the cash-out process, and we genuinely appreciate your detailed feedback. Your experience is important, and we recognize how frustrating it must be to wait so long for your payment, especially after referring others to the app. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly.
We understand that receiving automated responses can feel disheartening, and we’ve flagged your concerns internally to ensure they are addressed. Your insights about the cash-out timeline are invaluable, and we appreciate you bringing them to our attention. Thank you for your patience as we work through these issues. We are hopeful that improvements will come soon, and we truly value your support.
Negative 5 stars
This app used to be great but like everyone else I started having issues after the update. When it finally started allowing withdraws again it took 6 days for me to get through and I was given an estimated wait time of 77 days. Well 77 days passed and now instead of an estimated time it just says payment processing. I tried contacting support but they sent the same generic message they send to everyone. I replied and was ignored. I recontacted support with screenshots of my issue and the emails showing I was ignored but the only response I got was the exact same copy and paste reply they sent me the first time. BS app. BS customer support.
25 februari 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Molly Neal,
It’s concerning to hear about the challenges you've faced, especially after what used to be a great experience. We truly appreciate you sharing your feedback regarding the withdrawal process and your interactions with support. Your situation has been escalated internally, and we are committed to improving our response to ensure users feel heard. If you haven't already, please reach out to our customer support at socialhelp@benjaminone.com for further assistance. Thank you for bringing this to our attention, and we hope for a resolution soon.
On December 10th 2025 I put in for a…
On December 10th 2025 I put in for a withdrawal for $50 here it is February 25th and I still have not yet received a payment from you guys. I will never recommend any of my friends or family to this site you guys have pretty much stolen everybody's money. When are you finally going to pay us?
10 december 2025
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Tiffeny Huntley,
It’s concerning to hear about your experience with the withdrawal process. Waiting from December to February without receiving your payment is understandably upsetting, and I can see how this situation would lead to frustration. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. Your feedback is invaluable, and we have escalated your concerns internally. Your voice matters, and we truly hope for a resolution soon. Thank you for your patience during this time.
I have been with Benjamin for over a…
I have been with Benjamin for over a year and was great up until they revamped there system and, had to wait a month because of their revamping of the system. And then when we were able to cash out, you got the option of staying with it and get into a drawing No one is able to see a list of any winners, or cashing out right away. I have sent inquiries and got a generic, note back.
Saying I had to wait three days for it to be in the queue. This is now.
Almost 2 months of waiting
For my cashout.
1 januari 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Jackie Mclean,
Your experience with the cash-out process has clearly been frustrating, and we truly appreciate you sharing your thoughts with us. It’s understandable to feel disappointed after waiting such a long time, especially after the system revamp. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and we recognize how this may cause frustration.
We understand the importance of timely cash-outs and the need for transparency regarding winners. Your feedback about the generic responses is valuable, and we have escalated this internally to ensure we address these concerns effectively. Thank you for your patience and for being a part of our community. We hope for a resolution soon.
Starting my to SUCK
I have been waiting for my payout since December 8th and nothing. I also didn’t receive $200 for a task that was completed. I have emailed a video and screen shots to support to show that it was completed within the time frame but I get no response.
24 februari 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Bambi,
It sounds like you've been facing some significant delays with your payout and task rewards, and we genuinely appreciate you bringing this to our attention. Your efforts in providing evidence to support your claims show your dedication, and it's disappointing to hear that you haven't received a response.
Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We understand how frustrating this may be, and we have escalated this matter internally to ensure it gets the attention it deserves. Your experience is important to us, and we hope to see a resolution soon. Thank you for your patience during this time.
This is a huge waste of time
This is a huge waste of time. I saved my "rewards" for a year, planning on using it to supplement my holiday budget. Then payments were frozen for 3 months. Then it took weeks to even submit the payment request. Once I was finally able to get through the withdraw process, it went into a question for "3+ days"...well, that was the beginning of December 2025. I'm still waiting and it's almost March 2026. I was still logging in and doing the daily check in, more to track the days since the request than anything else, but yesterday (2/22/26), my streak was erased and the "rewards" removed even though I had been logging in daily.
At one time, this was a good site but not any more. Don't waste your time, there are better sites out there!
22 februari 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Ange Hewitt,
It’s clear that you’ve faced significant challenges with the rewards process, and we truly appreciate you sharing your experience. Your dedication to logging in daily and tracking your progress shows your commitment, and it’s disheartening to hear about the issues you've encountered, especially with your rewards being removed.
Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We understand how frustrating this may be, and we are taking your feedback seriously. We have escalated this matter internally to ensure your voice is heard. Your experience matters, and we hope for a more positive journey moving forward. Thank you for your patience and understanding.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.