berylove.com Reviews 13

Mica was great with customer service and communicating with me about my order

Tiki was absolutely amazing! I needed help processing an online dress return, and she made everything quick, simple, and stress‑free. She was friendly, patient, and very professional. I really appreciated how clearly she explained each step and how supportive she was throughout the process. Her kindness and efficiency truly made the experience a positive one. Thank you so much, Tiki!😍😊

The communication was timely and I was well informed by Tiki who was courteous, knowledgeable and patient as I had numerous questions.

After recording the product I realize the pants was shorter than the picture(I wanted it to cover my shoe but it won’t ) the details and buttons was nothing like the picture as well.

Thank you Tiki

Similar to many of the other reviews, I'm having a horrible experience with this company. I was going to be a bridesmaid and ordered a dress of the bride's choice from Berylove last month. It took awhile for the dress to arrive and it was pretty but didn't fit. I emailed their customer service team, who ignored my original request to return the dress for a full refund. Instead, we went back and forth and I was given a number of ridiculous options which mostly included keeping the dress or receiving a few dollars as a refund, all of which were not acceptable. After asking for their return address several times, I finally received an address in Farmers Branch, TX. But even though I followed the return instructions, they still rejected my package and sent it back. It's like they're willing to do anything not to return my money to me! I tracked the box and it's sitting back at the UPS Store that I sent it from! I'm sending the dress RIGHT BACK TO BERYLOVE AGAIN. STOP TAKING PEOPLE'S HARD EARNED MONEY AND NOT GIVING IT BACK WHEN YOUR PRODUCT IS NOT TRUE TO SIZE!!! ACCEPT THIS DRESS BACK, STAND BY YOUR PRODUCT AND SEND MY REFUND!!!

This company is a scam! Do not order from them. The dress quality is extremely low and does not look anything like the item pictured on their website. Berylove claims to have a refund return policy, but they do not refund your money. Even after jumping through every hoop and following the crazy return instructions to the T. They have not accepted the return from the post office, and the post office has attempted to deliver my return to the return address they provided several times without success.

Mica was quick to respond and to issue my reimbursement. It’s been a nice experience so far!

I have a wedding to attend and ordered for that. IT took forever to arrive and then was 3 sizes too small I purchased a XL and my daughter who is size 8 fits percect

Good communication with Marin. Quick shipping

Clearly this company does everything they can to deter returns from not listing return information or address on their website, slow response when requesting return info, and then a laborious process to return the item. They repeatedly send offers to try to have you opt to keep. If you don't follow their process they will not refund. You pay for shipment to begin with which was $26 in my case and then for return, another $16 for a total of $42 that is nonrefundable! Unbelievable! You must return in original package within 14 days, email tracking information with a picture of the package being mailed back and a photo of your mailing receipt with the tracking number. When you send this information you get a reply that if after inspection everything is in order you should get a refund for the item, minus shipping, within a few business days. I had to follow up after more than two weeks to even get acknowledgement of receipt. The refund was not on my last credit card invoice so will see if it reflects this month. They are quick to let you know the timeline you must abide by but certainly do not apply the same requirement to themselves. I assume they hoped I would forget? Never again will I order anything from this company. They are definitely not being customer-focused in their return policies. The dress itself seemed well-made but was not right for me at all and did not fit. It weighed a lot which contributed to the shipping cost. Unless you know you are going to keep a dress, be really careful because it will be frustrating and costly to return.

Berylove advertises quality attire and sends you inferior, subpar, cheap clothing. They may try to withhold your refund, claiming restocking fees and shipping. They're based in China, and you're not getting what they advertise on their website. Please read the reviews before ordering from Berylove. They'll scam you out of your refund and try to convince you to keep their polyester attire that's shabbily made. Save yourself a headache, time, and the frustrations of having to get a refund.

Poor quality and don’t respond to email for return

I would leave an angry face instead of any stars! The company itself is a complete scam. I ordered my engagement picture dress and chatted with a sales rep that said my dress would ship in 15 business days. My photoshoot was over a month out so I gave myself plenty of time. It’s been two months and I still haven’t received my dress. I’ve emailed and called china like 10 times with no response at all! DO NOT USE THEIR WEBSITE!!!

Dress looked nothing like photo and very low quality. The have a return policy that includes taking multiple photos of the item and package as you mail it back, tight timeframes etc. Even though you have to pay shipping both ways, they still take the shipping out of your refund to the tune of $35. Avoid like the plague!!!!