bestpoolshop.com Reviews 21

DO NOT USE THIS SHOP! "Manager" called us to say they would not accept our return because the product was "used." We did not realize that "used" meant the electric board was plugged in once (ok, our bad). He said he would allow us to send a label to get the item we paid for back, but because we disagreed on what "used" meant, he then acted like a child, hung up on us, would not allow us to speak, or give us the opportunity to send a label.

He kept on saying how nice he was for giving us the opportunity to get the item back, but apparently he would rather throw it out then allow us to get it back (or he will keep it and sell it again, like a scammer.) There was no rational discussion with this person. Both myself and my spouse tried to talk to him and he just kept saying, "it is the policy....it is the policy. I don't have to send it back to you!"

We would have had no problem sending him a return label at our expense to get the product back, but the second we started questioning the definition of the word used, he wouldn't listen anymore.

He could have easily said…”due to the condition of the return, we cannot resell the item, so we can either discard the product or you can send a return label.” Instead, we were called liars, told we had no option to get the product or our money back, and had to deal with this combative individual.

Stay far away from this shop. If you ever have any issues, you will always be to blame. Customer is NEVER right.