betmgm.caReviews 

DO NOT PLAY HERE!!! EVER!! Ridiculously low RTP, and nonexistent bonuses!! Absolute scam! The other day I spun over 1500 spins on a 95% RTP game and won literally $0! Not even a line pay. Today, 2 games 95% and 95.5%. 350 spins into one and down $250 on $0.50 spins, 300 spins on the other and down $225. Absolutely NO bonuses on either game! These same games on Bet365 have a bonus every 50-100 spins. MGM is an absolute scam and it's proven it over and over for the past 5 months. DON'T PLAY HERE!!

Being a long time online gambler, I have and still do use a few different sites I’ve never felt it necessary to write a review.
First, customer service is non existent which is sad. Help desk is useless and emails to support go unanswered
I’m currently a platinum member on this site and with the higher tier level the rewards are less than a new member just starting out. When you do get a promo you win 10 cents in 25 spins to just add insult to injury. Lol
Brp points don’t add up which they should be increasing at a higher percentage and they control the dollar value of which you can redeem. Meaning I have to have 2000 brp points before I can redeem which means now they control my money
I have noticed dollars don’t add up to the winnings you see I’ve gotten into bonuses and should have done ok only to see once it’s tallied up it’s less than I expected. That has happened a few times but there’s no where to prove it unless you video record your entire play.
The platform will have a connection error or just randomly kick you out and restart the game if you are winning Once your back in the game is no longer playing the way it was, your bonus gets skipped or the progress to the bonuses are reset and you start all over again. I have also played games for extended periods of time and when I exit the game to go back to the lobby. I see I wasn’t even signed into the platform. So my play wasn’t even registering it was just taking my money, This too seems to be happening when you are winning a bit. I notified help desk only to get no help. I was told to email support with a picture of the error but that’s the thing the system isn’t giving you “Heads up”
Time to change. So if you’re just starting out. I wouldn’t recommend. There is better sites out there and to me customer service and appreciation is extremely important and you won’t find that here.
I have told help desk I was going to contact the gaming authority and they couldn’t care less. So that will be my next email to write

Besides the fact that this casino has horrible payout rates, I made a deposit, the casino decided to add a bonus match without me consenting and then all of a sudden the hundred dollars I put in was hijacked by them. I couldn’t withdraw my portion because they added a bonus telling me I have to play $400 worth to get my hundred dollars back of my own money! I can understand them putting a wager play through amount on the portion they gave me but to say I can’t withdraw any portion of my own money that I put in there out of my own bank account is criminal. I told customer service that, and now all of a sudden I am blocked right out for some reason, not allowed to login at all. And of course, customer service has no answers as usual. (your issue has been forwarded to the relevant department) it’s been 3 days so far and Nobody can tell me why, I guess they didn’t like the fact that I told them that it was criminal, and a lawyer probably should be contacted on this matter stealing my money. This on top of the fact that any winnings compared to what you deposit is extremely unfair. I’ve never seen this at any other casino website. You can deposit $150 play all of it at $.40 and $.80 which is a lot of spins and receive no bonuses or receive literally one and it pays you $2.40 after you put in 130.00 very unfair payout, especially compared to others!!!

Deposited money on credit card said valid when depositing. Went to withdraw and site tells me my same card is not valid for withdrawing. Over a week of asking and still nothing. Got an email saying it would be a paper withdrawal about 4 days ago and now balance shows zero and no response from site. BEWARE

Don't know what everybody's hating for lol. I signed up for the $100 no-deposit casino offer, had to roll it over 10x / wager $1000 using slots and I ended up with $1050 in my account which I was able to INSTANTLY withdraw (after depositing $10 since I had to deposit so that that deposit method could be used as a withdrawal method). So simple. These guys are legit. Let's hope that I don't go down a losing wormhole though. But a great experience so far, obviously. 10/10 I would recommend.

I HAVE TO SAY WHAT A MGM CASH GRAB FOR THE HOLIDAYS SEEMS LIKE THEY HAY HAVE THE SAME
SHITTY SETTING THAT YOU CANT WIN ANYTHING
PLAYED HUNDREDS THIS WEEK MY BIGGEST WIN MAYBE 25.00 THEN OF COURSE NOTHING I PLAY
DOUBLE DIAMOND ALOT AND THEY HAVE IT SET THAT YOU CANT DO BETTER THAN 10 TIMES YOUR BET, HOW ABOUT PUTTING IN PROBALY OVER A THOUSAND DOLLARS AND NOT GETTING ANYTHING NOT JUST ONE DAY BUT OVER A WEEK NOTHINGS CHANGED YOU CANT EVEN GET A DOUBLE BAR LETS BE FAIR MGM AND STOP RIPPING PEOPLE OFF ITS ALMOST AGAINST THE LAW ON WHAT YOU ARE DOING JUST ABOUT HAD
IT WITH YOU GUYS

Used to be a fun fair freebies place to play.. every day but lately the RTP has fell off to nothing like alot of these places.. need to risk too much for any chance.. very unlikely to get any good free play anymore.. half the time alot of glitches in app and in promos where have to re install app just to play a couple bucks ect.. not fun.. update.. I asked live chat for a real freebie chance.. and they have permanent banned me.. scammy casino.

Terrible...Had a complaint as their bonus structure was flawed; Withdrawing actual balance money from my account instead of bonus funds. Informed them of this with an email and a week later it's been crickets and tumbleweed (Their policy is to address the matter in 24 hours). They don't care. Once they have your money, that's all that matters. Stay away: There are plenty of books in Ontario and most of them actually respond to customer concerns...

Update: Finally got back to me, admitted they made a mistake by essentially withdrawing money from my actual balance rather than my BONUS balance, yet still refuse to compensate me for their admitted error...

Like I originally stated: Stay away! This is what you are dealing with...

So I guess I'm like anybody else I got scammed and here's my story if anybody else had this happen please send me any kind of help possible that I be able to get my money back here is my story only been playing for 3 months only had the casino app and not the sportsbook app so far the Sparks app never screwed me and I've been playing for a couple weeks anyways getting back to the casino. I went along did a deposit all seen fine and dandy got the bonus but Time after Time after Time I could not win nothing so just like anybody else that has the extra cash well maybe one more round maybe one more on the round next thing you know my bank gave me a call to confirm I was doing all these bets I confirmed but didn't realize that some of them were actually double dip so it's like you ask for 200 you get 400 and it's not that was bonuses because I used them up so I could not get extra money and I tried to keep it small but next thing you know I started noticing after I increased to 1,000 next thing you know I didn't notice every time it happened not in a row it was random that I would ask for a deposit withdraw it from my bank account and when the game refreshes instead of 1,000 it's 2,000 so I had to double check my bank and now I knew what they were talking about that some of the withdrawals that was getting from my bank was double my asking as I explained up above of setting for 1,000 they take $2,000 charge my bank account when all I ask is for $1,000 so now I'm in a hole I did ask customer service of what was going on my then casino account got locked could not log in so I had to call again customer service that's what was going on because now the pop-up I was getting was suspicious activity and that's why I was not allowed in. So so when getting off the phone with customer service they said there was nothing wrong with my account and left it as is then mysteriously I had no appointed they call it a VIP customer service representative that you have on hand and ever since then I almost lost all my sporting bets I don't know but now I'm in the whole........what by LAW ...can I do?........It seems we all have a story......what can we do?..... accept that we are all gullable Idiots?

Don't ever play here, they are not a regulated or fair casino. Nothing but problems with the app, the games run slow, and two years playing and not once ever won even one dollar. Given that I've deposited over six thousand over the year, not one dollar on any game in here.

Played on this site for years won some lost some overall was a fun experience. The customer service is terrible.
I deposited money via paybilt on Thursday night. The money didn’t get allocated anywhere and Friday I saw an email asking where I wanted it sent. I chose mgm. The money didn’t get deposited in my player account so I figured I would just get it back maybe it was missing a refernce code or something because I’ve never had to allocate the funds this way. I then deposited more and that one went through normally: the next day i still didn’t have the original deposit or an email saying something was wrong and the money would be returned to my account (had that happen in past). So I reached out to customer service. Provided the email confirming deposit time stamped, with a reference number and these morons keep referencing the d posit I made after that saying it was successful or the one from the day prior or the day after. I’ve told them multiple times in chats and emails that none of those are in dispute only the one with a specific reference number. They keep giving me the run around and can’t look at th specific deposit I’m talking about. Now they want a pdf bank statement to look into it. Which isn’t going to tell them it got deposited to mgm it’s only going to show the generic company.
I closed my account because the service is so abysmal.

I joined up with my Alberta address and they let me start an account.Once I deposited money they said I wasn't eligible to play because I'm not from Ontario...Now they won't refund my money and sent me a link to gain access to my bank account...These people are SCAM ARTIST...STAY THE F@$# AWAY!

When you first join you will win. After the first payment good luck ever winning again.

So i ended up signing up in a whim and was given a $100 no deposit bonus with a 10x wager.
I ended up getting $550 out of that bonus.
I had to make a deposit in order to withdraw the funds, so i did. and i got my money within 24hrs

Seems pretty great right? It was! But i should’ve just took the winnings and NEVER played BetMGM ever again, because it’s just like everyone else says….. you win at first, then after your first withdrawal they screw you over, never letting you get any wins whatsoever, ever again.

I decided i would try the 100% deposit match bonus after i got the $550 that i won. It has a 15x wager. So i deposited $100 and i cannot get a win for the life of me.

I wish i read the reviews before i made the mistake of depositing $100 after i won, but im glad i at least found out the truth when i did, instead of -$200 or more down the road lol

Anyways, if you want to give them a try, go for it! do NOT continue playing after your 1st withdrawal, if you do because you think you might keep winning, please set a loss limit and be sure to pull out and never look back at MGM once you hit that limit.

Betmgm is blantantly rigged hands down....this place just sucks....hate em

This time of many I was given free play won and then won't let me play. Other times it blocks me from playing anything if it thinks I'm going to win after spending hundreds on a game. Very controlled!

The app steals your $. Placed a bet but my account was deducted 3x the bet. Customer service does nothing. Be sure the screen record your play. Support does nothing to help. Just make you email them and waste your time

I will not be playing anymore, put in $200 and played multiple games and never even got free games or any real wins.

The odds of winning are 5%
You lose so much and never trigger any good bonus. It’s a scam to even play. Down 300$ in two days. Completely trash.

I've never been so angry at an online casino! I deposited 40$ to my account that I've played before. This time when I went to open up a game, it told me I needed to download this location app or something. When I tried it gave me a 404 not found message. Wouldn't let me open the game. I called customer service and they said there was nothing wrong on their end. That it must be my device. It's a new flip z6! Nothing resolved no answers from the call center obviously in Phillipines...I was given links that also won't open. Now they say email a screenshot of the message to their email address and wait up to 3 days!!! And my 40$ can't use it..bullshit, horrble experience
..my rating -10!!!