Maggie Hemper the Betty&Bertie Advisor was very helpful and knowledgeable both on the phone and in person. The product and also the lifter are both excellent.
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Lees wat reviewers zeggen
I live on a hill along a coastal path, it's important to have a scooter that can handle 1/15 inclines with the safety of a draw bar which will save you from tipping backwards if you hit. a bump. I too... Toon meer
My interaction with Betty & Bertie has had some ups and downs. 1st scooter ever, a Ren. Had issues, was collected for repair and the courier lost it! Had to wait ages without a scooter for the replace... Toon meer
Bedrijf heeft geantwoord
Well, Ive had my Ren 2.0 past the 14 day trial period now and its made the world of difference! Even though opportunity has been limited thanks to the good old weather, I have been out and about mor... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Here at Betty&Bertie we have been selling award-winning mobility scooters for years. Betty&Bertie was started when we asked ourselves a simple question…. What do we all need to maintain our freedom, independence and mobility and how can we provide that solution to others in a trustworthy and professional way? What do we all need to maintain our freedom, independence and mobility and how can we provide that? After successful ventures working on other folding mobility scooters, we have taken the best aspects from a wide range of scooters to create a range of ‘best-of-breed’ quality vehicles for everyone to enjoy. We’ve built up the experience, we’ve done the research and we’ve chosen and created the best products. We’ve done the hard work for you! Run from our HQ in Surrey, we offer full UK based customer service teams, technical engineering support, and in-house warehousing and distribution, ensuring ease and assistance at the heart of every customer's experience - especially you!
Contactgegevens
Unit H The Courtyard Business Centre, Lonesome Lane, RH2 7QT, Reigate, Verenigd Koninkrijk
- 0800 222 9255
- info@bettyandbertie.com
- bettyandbertie.com
4,7
Uitstekend
335 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
1st Class service
Very friendly and helpful staff nothing was too much trouble.Everything was fully explained.We tried 2 mobility scooters and settled for the latest and lightest one Genie.We will definitely recommend Betty and Bertie to all our friends.
17 juli 2025
Antwoord van Betty and Bertie
Wow, we are so happy to hear this! Thank you so much, we are so glad we could help!
Good service given I had a problem with…
Good service given I had a problem with bank all sorted very quickly and order on way
17 juli 2025
Antwoord van Betty and Bertie
Thank you for your kind review!
A perfect buying experience.
Vickie was extremely helpful and understood my requirements. I wanted a REN 2. She demonstrated everything I needed to know about the scooter. It was just as I had gathered from the marketing material. If, like me, you have any doubts about paying up front to have a scooter delivered for a 14 day trial. Then to have it taken back and payment returned.Do not have any concerns about that. We travelled 260 miles to see and test the scooter. If I had seen and met thembefore I would have let the courier do the travelling for me!
14 juli 2025
Antwoord van Betty and Bertie
Thank you for the fantastic review! We're so glad Vickie was able to help and that the REN 2 met your expectations. It means a lot that you travelled so far to see us—next time, let the courier do the miles!
Lupin scooter
After a disappointing start with the delivery of my item where delivery was not met, Vicky from Betty and Bertie contacted me to assure me that my item was on a van and scheduled for delivery the next day. I was offered either a full refund or to give the delivery company another chance. I chose the latter and my item arrived. My husband was absolutely thrilled with his surprise of a Lupin scooter. I can’t thank the company enough for their sincere and empathetic support of my husband’s current health situation. I recommend this company to everyone and wouldn’t hesitate to purchase again. Thank you so much.
15 juli 2025
Antwoord van Betty and Bertie
Thank you for your kind words and understanding. We're so pleased your husband loved his surprise Lupin scooter, and we're glad Vicky could support you through the delay. Your recommendation means the world to us!
Antwoord van Betty and Bertie
Thank you for your lovely 5 star review!
Feel great after speaking to Vicky.
Feel great after speaking to Vicky.
She was polite, courteous and very friendly.
I bought the Zinnia X for an amazing price and it
Will be delivered next day.
Fantastic
Thank you
9 juli 2025
Antwoord van Betty and Bertie
Thank you for the lovely review! We're so glad Vicky made your experience a great one and that you're happy with your Zinnia X—enjoy the ride!
Antwoord van Betty and Bertie
Thank you! Your review means a lot.
Impressive Company
Vickie made my husband and I very welcome and she showed us the Axis scooter that I was interested in, also an alternative (Lupin). She demonstrated the opening/closing of both machines and allowed me to try them out in the car park. I was very impressed with the service and the would definitely recommend Betty and Bertie to anyone else looking to buy a mobility scooter.
4 juli 2025
Antwoord van Betty and Bertie
Thank you for the wonderful feedback! We're so pleased Vickie made you feel welcome and that you found the perfect scooter. We truly appreciate your recommendation!
This company gives lots of information…
This company gives lots of information on the website and it was easy to speak with Vicki and obtain any other questions to reassure that we have come to the right company. Thank you. Margaret Coombs
30 juni 2025
Antwoord van Betty and Bertie
Thank you, Margaret! We're so glad you found the website helpful and that Vicki was able to answer your questions. We’re delighted you felt reassured choosing us!
The experience was enjoyable
The experience was enjoyable. The staff are courteous, friendly and knowledgeable. I will recommend this company without reservation
24 juni 2025
Antwoord van Betty and Bertie
Thank you so much for your kind review. We are so happy we could help!
very curteous girl and professional
6 juni 2025
Antwoord van Betty and Bertie
Thanks so much for your lovely review. We are thrilled you are happy with our service.
Antwoord van Betty and Bertie
Thank you for your kind review! I am glad we could help.
Bettie and Bertie were extremely good…
Bettie and Bertie were extremely good and helpful and dealt with my order quickly and efficiently and gave me a quick delivery date. However FedEx who were the delivery company were not good. They did not deliver when advised, they gave differing delivery times and dates and were 24 hours delayed when they eventually delivered even when I told them when I was available and the importance of my waiting for the delivery as I am disabled and needed the hoist to get my scooter in and out of my car. I received no apology from FedEx but B and B were very good.
31 mei 2025
Faulty scooter poor service
Scooter sold to me not fit for purpose. 3 faults when less than 16 months old and just out of warranty. Customer service promised to phone back 3 times. But I was left stranded with a faulty scooter and no call back
2 juni 2025
Review zonder uitnodiging
Great service
Excellent website and superb service. I got exactly what I wanted, at an competetive price and delivered next working day. I thoroughly recommend this seller for your mobility aids.
23 mei 2025
Above and beyond!
An amazing company to deal with. Many thanks to Ruby who helped us out to get a replacement part that was proving difficult to get hold of. Mum is now mobile again and happy as ever!
28 mei 2025
This is a great company to deal with…
This is a great company to deal with for your mobility scooter needs. The staff are very knowledgeable and pleasant to deal with. They make time to listen and guide you in the right direction.
23 mei 2025
It was fairly easy to order my item but…
It was fairly easy to order my item but each time I entered my name on the credit card it changed it back. I'm hoping it will go through.
12 mei 2025
Antwoord van Betty and Bertie
We apologise for any difficulties you experienced during the ordering process. Rest assured, we’ve received your order and it has been dispatched today. You should receive it tomorrow. Thank you for your patience!
Arrived very promptly in perfect…
Arrived very promptly in perfect condition. Scooter was easy to operate and excellent quality.
7 mei 2025
Antwoord van Betty and Bertie
Thank you for your kind words! We're glad you're happy with the scooter and our service.
Ruby was so helpful on the phone I…
Ruby was so helpful on the phone as I really didn’t know if anyone had what I was trying to find
She found the item sent me and emailed and answered all my questions
Purchase paid for and it s on it way to me all within a few hours
Thank you Ruby
8 mei 2025
Antwoord van Betty and Bertie
Thank you so much for your kind words! We're thrilled Ruby was able to help you so quickly—I'll be sure to pass this along to her. Enjoy your purchase!
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