Biffa Reviews 

David U has been great help at finding a solution, not only on price, but also to fit our complicated collection requests. All sorted with no fuss. Thank you.

I would avoid this company where ever possible!

My general waste wasn’t collected for 4 weeks due to a “system error” in the same four weeks, recycling was done twice and glass was done twice.

We are a busy pub and when I phone them I stressed that the glass really needed to be emptied as we had a busy weekend ahead and no space left. They couldn’t do it before the weekend, so we were forced to wait for our next regular schedule. GW was collect as an additional service, but was full again instantly due to the four week build up, yet our regular collection wasn’t made the following week. So I phoned again, “we’ll try before Friday but we’ll phone you to let you know” they didn’t, I had a fail service notification the next day, the bins werent out because we didn’t know they needed to be because they didn’t call, then, the glass bins weren’t collected AGAIN.
When I phoned they said again it was a system error, the job had been generated, but non confirmed. I said that I NEEDED it emptied before the weekend, their answer - they could add it to general waste collection but I would have to pay an additional fee for it… what?! I have to pay an additional fee because your system didn’t work properly?! I should be getting a refund for failed services and you should be collecting my stuff asap as an apology, not charging me more money for your failure, that’s genuinely insane! 100% going to be cancelling my contract! Unbelievably poor service! Genuinely gobsmacked!

Bin not collected for over a month , calls take ages to answer only to be fobbed off with we will definitely collect on a said day - which they then do not, they just lie about collecting even though we have 24hr cctv showing no collection . Will be finding an alternative .

Contracted to have our bins emptied fort-nightly.
They are being emptied between 4 - 6 weeks currently.
Always put on hold when calling, emailed complaints department including photos of our bin overflowing into the workshop, no reply.
We have provided Biffa with our business hours (weekday opening) and they seem to turn up with a failed collection attempt at 6am on a Sunday and it’s our fault for being closed.
It’s like banging our heads up against a brick wall.

How hard is it to empty a bin on time?

Takes a little more back and forth than you want as it’s not 100% straight forward but you get a good service and your answers that you need. Thanks for sort us out

Dealt with a lovely lady called Amy Leggett who kept things running smoothly from start to finish with the onboarding process.
She explained things well and was on hand to help with any queries along the way.
Highly recommend, thank you Amy for making this such a smooth process.

Not sure what we have to do to get Biffa to empty our bin. Contract cancelled on the 11th September due to multiple failed services, yet invoiced and took the money so our account is £38 in credit.
Bin was supposed to be emptied on the 29th September, received email apologising they couldn't (surprise, surpsie) and would empty today, 6th October..... yet they haven't!! Bin still sitting their overflowing, no email to apologise and still saying on the portal that it will be emptied on 6th October!
Think I will send them an invoice for storage of THEIR bin.
Absolute sham of a company.... avoid!
On the other hand, if you are in Suffolk we have received amazing service to date from MSDC. Can highly recommend them!
To the Biffa employee reading this (I do feel for you, must be so depressing dealing with all these complaints), I will keep leaving bad reviews until you either come and take your bin away and do a site clearance as agreed or you refund our money back!

Great service received by Kirsty Hallas

Very helpful and knowledgeable, felt like we were in safe hands which is not always the case in the world of waste management!

Do not use Biffa. We have had numerous issues in the past with them failing to collect due to turning up outside of our stated site opening times.

On September 9th they arrive at 20:54pm (4 Hours after the site closed). They then failed to turn up the following week to provide the service we paid for. We cancelled our DD and contacted customer serivces.

W/C 14th Sept again the bins were not emptied (despite being invoiced monthly up front). Contacted customer services 3 times, no resolution.

W/C 21st Sept, still no service provided. Now Biffa are blaming us for cancelling the DD mandate! This is after they had failed to collect on the 9th Sept and 16th Sept as per our service agreement with them.

We were then invoiced for the following month 923rd Sept - 22nd Oct) despite not having been provided a service for over 3 week by this point.

Eventually we paid the invoice and requested the bins be emptied and removed from site, again 2 further calls and almost 4 weeks later the retentions team eventually called only again to blame us for the lack of the service. This is despite during the call they told us we are invoiced monthly in advance!

No service provided for 4 weeks, no apology, no offer of any credit despite them not providing the services they agreed to. Day light robbery and disgusting customer service.

This will be reported to trading standards but i would strongly recommend not to use them.

Shannon was brilliant!!
She was friendly, professional and knowledgeable. She made the whole process enjoyable and easy and left me feeling like I wanted to sign up!!
Exceeding 5 Stars!!!!

Dealt with my needs quickly and efficiently!

Very disappointing service.

My experience has been extremely poor. Collections/services are regularly missed, and in some cases nobody turns up at all. I have had to chase repeatedly, yet the issue is still not properly resolved.

Communication has also been frustrating — I was told that someone would contact me, but nobody has done so.

This has caused a lot of inconvenience and disruption to my business. I am now trying to terminate the contract because I have completely lost confidence in the service.

I would not recommend this company based on my experience.

Disgusting. They havent emptied our waste at a children's day nursery, it is overflowing and they say we have to wait until next collection date. This is a health and safety hazard.
They are not trustworthy, their records state that they attended site but they didn't (we have CCTV to prove this). All they say is we have staffing issues and we have to wait! Terrible service.

Appalling customer service. BIFFA informed me they would have to cancel my contract due to H&S (a driver said the lane - that other bin wagons have no problem driving up and down- was too dangerous). BIFFA informed me I would ned to find an alternative service supplier. I did. 2 months later and BIFFA are STILL invoicing me and taking circa £200 a month from my account. Every time I speak to customer services they apologise, tell me it will get sorted. Then I get invoiced and they take money from my account. Broken Promise after broken promise, lie after lie.

Very good Customer Service Support with my enquiry, with a clear pricing structure

Bad service from day one . Mix up on the new account left us for a month without a bin , after that it was continuous missed collections and poor communication whilst still being billed for a service not received and having to remove rubbish ourselves .
Customer service just tells you what you want to hear and then does nothing. Eventually all I could do was cancel the contract which then took 3 months of numerous calls and eventually legal advice to get something done . We then had an invoice for the months collections which hadn’t happened and an extortionate cancellation fee even though the cancellation was due to their lack of service breaching the contract .
Try speaking to any reasonable person about this is impossible , you will just go round in circles with no result. My advice is to stay clear .

Biffa vehicle collecting waste in St John's Road, Sidcup at 04:50 - WTF!!

**One of the worst business experiences I have ever had – extremely disappointing**

I am extremely disappointed with Biffa and the way my business has been treated.

I signed a **12-month contract** with Biffa expecting a professional and reliable commercial waste collection service. Unfortunately, the problems started **from the very beginning**.

Collections were repeatedly not carried out when they were supposed to be. As a business, this meant that waste started accumulating because Biffa failed to collect it on the agreed schedule. Then, instead of taking responsibility for the missed collections, I was hit with **additional charges for excess waste/weight**.

This is incredibly frustrating. If a waste company does not collect the waste on time, of course the amount of waste present at the next collection will be higher. It is completely unreasonable to create a situation where the waste accumulates because of missed collections and then charge the customer extra because of that accumulation.

Eventually, after experiencing repeated problems, I decided that I had enough and cancelled the service.

And this is where the situation became even worse.

Despite the service problems, I was told that because I had signed a 12-month contract, Biffa expected me to pay for the **remaining period of the contract**.

So, in simple terms: **the service was not being delivered as expected, my waste was not being collected on time, I was charged additional fees because the waste accumulated, and when I tried to leave because of these problems, I was still expected to pay for the rest of the year.**

This has been an incredibly frustrating and disappointing experience for my business.

I would strongly advise other business owners to think very carefully before entering into a long-term contract with Biffa. **Read every single cancellation clause and make sure you fully understand how additional waste charges work.**

I certainly would not choose Biffa again.

**Extremely poor service, extremely poor experience, and extremely disappointing customer service.**

I hope Biffa reviews what happened in my case and explains why a customer should be financially penalised for waste accumulating as a result of collection problems.

Zero Stars! if there was an option to provide a zero star review I would choose it.........having signed up to Biffa for our waste collections in the last five months they have collected TWICE when it should of been fortnightly. Despite numerous telephone calls to their Customer Service team who seem to have a scripted speech because they all say the same thing nothing has changed and we are currently £335 down. Would NOT recommend them at all!

Amy Leggett was a great help, very quick and efficient, good customer service from everyone at Biffs, Thanks