Biffa Reviews 

Just renewed the Green Waste Club membership and we sold the house. Biffa want to charge me a whole year without any concession. They won't even let me introduce the new owner who can take over the DD payments.

Another example where the Government should be regulating the public services

Absolute joke of a company, constantly lying about “not being able to collect the bin”.
And then expect you to wait another two weeks to be collected and does the exact same thing!
DO NOT USE THIS COMPANY!!

Great , very good

We are trying to terminate our Biffa contract after 10 years but customer services don't seem to be helping us with it .After mixed messages we now are being told we cant cancel until 3 months before our Anniversary date then it will terminate 3 month after this date .Our AD is July 19TH so according to them we have to wait till next April to even start this process .
The reason we are leaving is we can now longer put up with the lack of service being given , missed collection , irregular pick up days ,extra charges

I live in the City of Lincoln who have contracted out their refuse collection to Biffa. Prior to a hip replacement, I contacted the City council to arrange for my bins to be collected from inside my property on a temporary basis whilst I recover. In the week just gone, they did not empty my food bin. I rang the council and it was collected later that day. On the Thursday, they failed to collect my garden bin which was very full. I rang the council and my understanding was that it would collected the same day or on Friday. Neither happened and now the council tell me that it MAY be collected on Monday. That isn't good enough. I asked for a direct contact for Biffa but was told that I had to go through the council. Is that what Biffa are, a company that hides behind intermediaries when they get things wrong. The only option to get their attention is through Trustpilot which is a very sorry state of affairs. Are Biffa one of those companies who don't care about their customers especially little people like me? Big companies seem to be able to treat their customers any way they wish these days. No wonder so many are dissatisfied with how this country operates when big companies can do what they like.

Excellent service!

David Forrest was absolutely fantastic and a real credit to your team. He provided me with a quote for a business waste bin and was extremely helpful, professional, and knowledgeable throughout.

Unfortunately, as I currently run my business from home, I’m unable to go ahead with the service at this time. However, I would have no hesitation in recommending David to other businesses.

Keep up the great work, David, and thank you for taking the time to help businesses save money on their waste services. Excellent customer service! ⭐⭐⭐⭐⭐

I found the experience of talking to Helen Bush excellent and professional. She walked us through the whole experience and talked us through the process

Hollie Jameson, was lovely explained everything really well and was extremely polite and helpful. Charlie Megson, responded promptly to emails, overall a great experience, Hollie thank you after dealing with yourself it truly swayed by decision to sign up.. first impression was great.

I am extremely disappointed with the general waste collection service provided by Biffa for the 18 Yardley site.

Despite repeatedly contacting Biffa and being given assurances and promised collection dates, as of 14 August 2026, the general waste has still not been collected. We have been repeatedly given false hope that the issue would be resolved, only for the promised dates to pass without the service being carried out.

This is not simply an inconvenience. The significant build-up of general waste is creating serious health, safety and pest-control concerns. What is particularly concerning is the apparent lack of urgency or care shown towards these issues despite them being repeatedly raised.

Biffa's customer service has also been extremely frustrating. We have spent hours on hold, only to eventually be given another promised date that, once again, has not resulted in the waste being collected. This cycle of waiting, chasing, receiving assurances and then seeing nothing happen is completely unacceptable.

A waste management company should be providing a reliable and safe service, particularly when the accumulation of waste is creating potential health and pest risks. Instead, we have experienced repeated delays, broken assurances and extremely poor communication.

Businesses should think very carefully before using Biffa for their waste management needs. Based on our experience, I would not recommend their general waste collection service.

It is extremely disappointing that a situation involving accumulating waste, health and safety concerns and pest infestation can continue without an effective resolution. We urgently need the waste removed and the service restored properly, rather than being given yet another date that is not honoured.

Biffa needs to take responsibility, address the outstanding waste immediately, and seriously improve its customer service and reliability.

I have been extremely disappointed with Biffa Waste Services. I have contacted the customer service team multiple times regarding my collection and billing issue, and I have also sent emails, but I still have not received the proper help or resolution I expected.

It is frustrating to keep chasing the same issue without anyone taking responsibility or providing a clear solution. Customers should not have to repeatedly contact a company just to get help with a basic billing or collection problem.

I hope Biffa takes this feedback seriously and improves its customer service and communication. At the moment, my experience has been very poor and disappointing. holly.brownhill
kay.coupe
Rachael.cooper

David Unwin was superb and very professional as well as patient and knowledgeable. Ten out of ten.

Customer service never answer the phone very disappointed with service provided avoid this company

Extremely disappointing commercial waste service

We have been dealing with unresolved problems with Biffa for around three months.

Despite paying invoices, completing the requested Direct Debit mandate, providing payment evidence and making numerous calls and emails, our waste collection service has still not been properly resumed.

A damaged bin we reported and requested to be replaced also remains unresolved.

Biffa even confirmed in writing on 6 August that our new Direct Debit mandate had been received and that services should resume, yet we subsequently received another service-suspension warning.

The lack of communication and follow-through has caused unnecessary disruption to our business.

We have now asked to close our account and receive a refund of any advance payments relating to services that were not provided.

**Based on our experience, we cannot recommend Biffa's service.**

Biffa are SO good at onboarding, the process is quick and smooth and leads you to believe you've finally found the right company after going through so many others. But as soon as there's an issue, it's radio silence and there's no one who can actually help you and/or resolve any problems. They also simply don't collect the bins when they say they will, but still charge you for it. Out of all of the commercial waste companies we have used, Biffa are by far the worst!

The worst waste management company we have ever dealt with. We have been customers for over five years, and in the early days they were good, but now they are awful.

We changed address over a year ago and they are still trying to collect from the old one, despite confirming multiple times that it had been removed from their system.

They frequently fail to turn up to collect the bins but still charge us for it. Getting anything credited or reimbursed is near impossible, no matter how many times you raise it. They have also promised on several occasions to send a lorry for a site clearance and simply never turned up.

Customer service is diabolical. Every call gets the same assurances and nothing ever changes. Just constant lies. It is like talking to a brick wall.

Stay away!

**Avoid Biffa Waste**

I signed up with Biffa Waste on 18 May 2026, after being promised weekly waste collections\. Since then, my bin has been collected just three times\. The last collection was on 3 July, and more than 6 weeks later, it is still overflowing\.

The situation has become completely unacceptable\. The waste smells awful and is attracting rats\. I have called Biffa countless times, and on every occasion I was promised a next\-day collection\. Instead, shortly before the office closes, I receive another postponement message with yet another excuse\.

Their customer service has been completely ineffective\. Rather than providing a solution, I have repeatedly been given excuses and further delays\.

To make matters worse, Biffa demanded payment for 12 weeks of weekly collections despite failing to provide the service I was paying for\. Expecting customers to pay for services they simply did not receive is unacceptable\.

I have already requested to cancel my contract, but the matter remains unresolved\.

Based on my experience, I strongly advise anyone considering Biffa Waste to **stay well away**\. This has been an extremely frustrating and unacceptable experience from start to finish\.

Update: It's been 14 days since i emailed the Biffa trust pilot email as they requested and I'm yet to get a reply back. We also haven't heard anything back from our escalation over the phone, or a further email that was sent to a customer service specialist which was apparently escalated to the specialist team 15 days ago.

Constant breach of contract, missed collections, no accountability, false promises, 45 minutes to get through to them, no callbacks as promised, account managers that disappear after contracts are signed (ours has been on holiday for about 4 months now according to other agents), genuinely the worst commercial bin company we have ever used.

If you don't love the idea of your offices being make shift commercial waste storage areas i'd probably go elsewhere

See my review from 6th August. Biffas reply ... they're going to look into it. They have!!! They actually phoned me today....And they've put the collection of THEIR bins back another 2 weeks to 26th August, these are the same bins that were being collected on 26th June. Does anyone at Biffa actually read the reviews and action them or just do the standard cut and paste message of we will look into this. Horrendous continuous bad customer service.

Awful service. Never able to get through and speak to someone when our bins are not collected (repeatedly) in a heatwave. Extremely expensive for zero service. Are leaving Biffa and won't look back!