Big Bus Tours Berlin Reviews 35

Very helpful bus driver on our bus. Made the whole experience that much better. The bus tour itself is fantastic and well worth it. Its a handy way to get around and hopping on and off at the various stops allows you to see a whole lot more and save your legs/feet a bit. The audio guide on the bus offers lots of interesting information about the various landmarks. Berlin is a wonderful city and this bus tour enabled me to experience more of it.

I made the mistake of booking online after seeing that I would get an email with my tickets so that I could show them on my cell phone, but I did not receive the email until after I contacted the company to complain . . . the next day! There is no way to call the company, you have to email or "chat," but the representatives in the chat function quite often do not get back to you until 24+hours later. It has been 3 days and I am still trying to get a resolution, but I have only been told that the tickets are non-refundable . . . in spite of the fact that they are the ones who didn't get my tickets to me on the day that I could use them!

Der Rundgang mit Freddy (90 Min zum Checkpoint Charlie) war einfach Spitze. Sehr angenehmer Kollege in Deutsch und Englisch mit seinen Erzählungen ... herrlich. Wie versprochen hinterlasse ich ein sehr positiven Eindruck. Bleib so wie Du bist alles Gute und bleib gesund. Schöne Grüße Thomas aus KÖLN

Leider mussten wir unsere Berlin-Reise absagen, da unser Bundesland Berlin-Mitte, wo unser Hotel lag, sehr früh schon am 1. Oktober-Wochenende als Corona-Risikogebiet eingestuft hatte. Damit viel dann auch die Hop on, hop off-Tour flach. Sofort storniert - aber leider nicht akzeptiert. Berufen sich auf ihre AGBs. Daher leider keine Chance auf Erstattung. Bieten auch keine Kulanz. Bieten an, innerhalb der nächsten 12 Monate die Karten noch zu verwenden oder zu verschenken. Wer weiß, ob ich in den nächsten 12 Monaten nach Berlin geschweige denn woanders hin komme... Schade, hätte gerne meine fast 80 Euro zurück gehabt... Augen auf bei Vertragsabschluss. Daher wenn überhaupt am Besten erst vor Ort buchen, damit man flexibel ist.

Finger weg, wir haben für 4 Karten 96,00 € bezahlt und eine Bestätigungsmail mit Karten ist nie angekommen. Haben das Geld auch nach 5 Tagen noch nicht erstattet bekommen.

BigBus nun auch in Berlin! :)
Schöne Routen zu vielen Sehenswürdigkeiten in der Stadt.
Absolute Empfehlung!
Wir nutzen BigBus häufig auch bei unseren Urlaubsreisen.

Excellent service! Sorry, forgot names of staff but Danish girl, Irish man from Dublin and Australian girl were brilliant. Excellent info given during tour (Danish girl). Irish guy & Australian girl were a great help when the road was closed at stop 13 due to a protest. They walked us over to 12, chatting away & waited until the next bus arrived. All the other staff were very helpful. Would definitely recommend using them!

The Live guide, male, was more interested in answering questions from passengers around him than telling about Berlin.
We should have wished that he didn't use his accent. It was mostly not possible to understand what he said.
Interval between bussesd was said to be 20 minutes. In reality it was almost one hour.

Many years we have use your service and it was nice always!
Unfortunately-we have waited for “red route” on Alexsander platz from 14:15 till 15:00!!! it’s not good service!
The temperature was 30 degrees.
Disappointed...
Please kindly check this matter.
Thank you. Katy.

Had a great time and found the buses a great way to get around the city and also learn about the history of the city, we booked a 2 day tour with a river cruise which was also brilliant and great value for money. Having the option to get off at look at an attraction or stay on and go to the next one was ideal.

Would of been 5 stars as the bus drivers we had and the ticket sellers along with the commentator were fab.....however we were at one stop and the bus driver drove straight past us. (Thin man dark hair and dark bushy moustache). This is also an issue as the buses dont seem to run very long or any later than 4.30/5 at most stops. We had to get a train a few times to get anywhere after this time.
I have to give a massive shout out though to our live commentator on the bus. I think his name was Ronan or Roman. He was lovely and threw in some funny comments.
I would recommend these however if you want to go out into Berlin later I suggest getting a train...if you know where you're going.

Enjoyed the tour buses, very informative

Excelent !!
Very god service , comfortable and clean

Very informative. Buses were in good shape. Came around often as advertised. Recorded tour was good as well as live tour guides in several buses. Walking tour was good and informative.