When I needed new front suspension struts for my Mercedes SLK AMG. I browses the Internet looking at suppliers and fom reading reviews I see that Bilstein we highly recommend. My local parts stor... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Excellent service! Needed replacement parts for an older set of coilovers and after contacting multiple other sources with no luck, Mike got me sorted right away! Knew instantly what I needed and help... Toon meer
Bedrijf heeft geantwoord
The customer service provided by the team has been amazing. A special thanks to Mark and Michael, who were extremely helpful throughout the process. They took the time to verify the fitment... Toon meer
Komplettes Fahrwerk neu vorn und hinten mit Bilstein, plus Dämpfer. Vorne links feder unten gebrochen, ca 18-19 Monate drin. Vorne rechts ca. 26 Monate feder unten gebrochen. Fahrzeug Opel Meriva A Ba... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Bilstein Shocks.co.uk is the number one supplier for Bilstein shock absorbers and suspension kits. Our online shop has thousands of suspension car parts listed. We are now under the management of Sourcefy Ltd. UK, an official partner of Thyssenkrupp Bilstein GMBH. A home to Bilstein experts.
Contactgegevens
71–75 Shelton Street Covent Garden, London , London, Verenigd Koninkrijk
- +44 20 7870 1187
- sales@bilstein-shocks.co.uk
- bilstein-shocks.co.uk
4,1
Goed
164 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent Customer Service and Expert Guidance – Bilstein B6 for Audi TT Mk2mer service provided by the…
The customer service provided by the team has been amazing. A special thanks to Mark and Michael, who were extremely helpful throughout the process. They took the time to verify the fitment for my Audi TT Mk2 8J 3.2 V6 and guided me in choosing the right suspension setup.
I was initially quite confused between the Bilstein B6, B8 and B14 options, but Mark clearly explained the differences and helped me decide based on how I actually use the car. In the end, I went with the Bilstein B6, which was the most suitable option for my daily driving needs while still giving me the performance I was looking for.
The pricing was also very competitive, with a decent discount offered on the parts.
Overall, it has been a great experience so far, with excellent customer service, knowledgeable advice and very good pricing. I really appreciate the time and effort the team put into making sure I ordered the right parts for my car.
My only concern at the moment is the delivery time, as I am hoping to receive the parts as soon as possible. I will update my review once the parts have been delivered and I have had a chance to get them installed.
Highly recommended so far!
11 augustus 2026
Review zonder uitnodiging
Really good customer service and…
Really good customer service and prices.
Postage is quick too.
I had a problem that I ordered a shock and then decided to go for lowered springs. They really helped out and their online chat is really useful if you’re unsure.
31 juli 2026
Review zonder uitnodiging
Antwoord van Bilstein-Shocks
Hello,
Thanks for providing a feedback.
We're glad to have served you well and we appreciate how you highlighted our online chat service.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim to provide the best customer service there is.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
When I needed new front suspension…
When I needed new front suspension struts for my Mercedes SLK AMG. I browses the Internet looking at suppliers and fom reading reviews I see that Bilstein we highly recommend.
My local parts store informed me i would have a minimum of 4 weeks wait so looking on the Internet i found this company and they offered good prices and decent delivery times.
From ordering to delivery couldn't have been easier and them checking back to make sure the ones I requested were correct for my vehicle.
They were dispatched with great speed and I received them the next day very well packaged.
I will be using again without a doubt
Many thanks.
20 juli 2026
Review zonder uitnodiging
Antwoord van Bilstein-Shocks
Hello Mark,
Thanks for providing a feedback.
We're glad to have served you well and to hear how impressed you are with how we fulfilled your order.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim to provide the best customer service there is.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Excellent service
Excellent service! Needed replacement parts for an older set of coilovers and after contacting multiple other sources with no luck, Mike got me sorted right away! Knew instantly what I needed and helped me get them ordered.
27 juli 2026
Review zonder uitnodiging
Antwoord van Bilstein-Shocks
Hello,
Thanks for providing a feedback.
We're glad to have served you well and to hear how impressed you are with how Mike sorted things out for you.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim to provide the best customer service there is.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
very pleasant and helpful team
very pleasant and helpful team, guided me through the correct shock absorbers I was after to make sure its the correct ones, many thanks
23 juli 2026
Review zonder uitnodiging
Antwoord van Bilstein-Shocks
Hello Mazen,
Thanks for providing a feedback.
We're glad to have served you well and to hear how impressed you are with how we catered to your needs.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim to provide the best customer service there is.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Great experience
16 juli 2026
Review zonder uitnodiging
Antwoord van Bilstein-Shocks
Hello Maria,
Thanks for providing a feedback.
We're glad to inform you that the parts you need will be available sooner than you need them. It'll only be 2-3 weeks from order to get them shipped to your country.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim to provide the best customer service there is.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Excellent customer service
9 juli 2026
Review zonder uitnodiging
Antwoord van Bilstein-Shocks
Hello Mark,
Thanks for providing a feedback and for notifying us of the successful delivery of your order.
We're glad to have served you well and to hear how impressed you are with how we catered to your needs.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim to provide the best customer service there is.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Absolutely amazing customer service.
Absolutely amazing customer service.
3 juli 2026
Review zonder uitnodiging
Antwoord van Bilstein-Shocks
Hello Dhruv,
Thanks for providing a feedback.
We're glad to have served you well and to hear how impressed you are with how we catered to your needs.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim to provide the best customer service there is.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Bilstein quality shock absorbers at a…
Bilstein quality shock absorbers at a decent price. Technical query promptly answered.10/10
26 juni 2026
Review zonder uitnodiging
Antwoord van Bilstein-Shocks
Hello Keith,
Thanks for providing a feedback.
We're glad to have served you well and to hear how impressed you are with how we answered your query.
Thank you for highlighting the quality of the products you received from us.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim for competitive pricing each time.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Excellent prices and top class service
Excellent prices and top class service, items delivered promptly and excellent communication from the team. Recommended to all!
24 juni 2026
Review zonder uitnodiging
Antwoord van Bilstein-Shocks
Hello Hetal,
Thanks for providing a feedback and for commending our service.
We're glad to have served you well and to hear how impressed you are with our efforts.
We greatly appreciate how you highlighted our promptness with your order.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim for excellence in our service.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Great
Very Helpful. Very quick response I order the wrong part got hold of them instantly and they corrected it for me in a flash couldn’t be happier
23 juni 2026
Review zonder uitnodiging
Antwoord van Bilstein-Shocks
Hello Dexter,
Thanks for providing a feedback and for recommending us.
We're glad to have served you well and to hear how impressed you are with our response time.
We greatly appreciate how you highlighted our efforts in getting the correct part for you.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim for correctness in our service.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Great communication
Great communication, excellent quality, all delivered as promised!
22 juni 2026
Review zonder uitnodiging
Antwoord van Bilstein-Shocks
Hello Lukasz,
Thanks for providing a feedback.
We're glad to have served you well and to hear how impressed you are with how we took care of you.
Thank you for highlighting the quality of our communication—we greatly value your acknowledgment.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim for efficient deliveries each time.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Very helpful
Very helpful, found the exact shock absorbers I needed, gave me price and availability, highly recommended.
22 juni 2026
Review zonder uitnodiging
Antwoord van Bilstein-Shocks
Hello Mike,
Thanks for providing a feedback and for recommending us.
We're glad to have served you well and to hear how impressed you are with our services.
We greatly appreciate how you highlighted our efforts in getting the correct part for you.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim for correctness in our service.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
I can highly recommended this company
I can highly recommended this company, their website is great, delivery times are a couple of days from ordering, customer service is 2nd to none and Bilstein are one of the best suspension upgrades available. I was unsure of the best shock absorbers to purchase for my campervan but their live chat communication got me sorted with the right parts. Highly recommended!!!!!
15 juni 2026
Review zonder uitnodiging
Antwoord van Bilstein-Shocks
Hello Murray,
Thanks for providing a feedback and for recommending us.
We're glad to have served you well and to hear how impressed you are with our services.
We greatly appreciate how you highlighted our efforts in getting the correct part for your campervan.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim for correctness in our service.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Live chat very efficient and helpful
Live chat very efficient and helpful. Answered my question if B12 will fit RHD cars. Received answer in less than 5 min. Splendid!
15 juni 2026
Review zonder uitnodiging
Antwoord van Bilstein-Shocks
Hello Rico,
Thanks for providing a feedback.
We're glad to have served you well and to hear how delighted you are with our efficiency and helpfulness.
We greatly appreciate how you highlighted the small amount of time we took to give you the information that has been requested.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim for efficiency and correctness in our service.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Excellent customer service by Dominique
Excellent customer service by Dominique!! Very responsive to emails and she kept me well communicated with ETAs for out stock shocks. Very fast delivery and well packaged items. I am very pleased and have been a regular customer for a while and it will be always my first choice for ordering shocks in the UK!!
9 juni 2026
Review zonder uitnodiging
Antwoord van Bilstein-Shocks
Hello Mina,
Thanks for providing a feedback.
We're glad to have served you well and to hear how impressed you are.
We greatly appreciate how you highlighted Dominique's efforts in getting the parts to you as fast as possible.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim for correctness in our service.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Bilstein-shocks.co.uk saved my roadtrip!
My B16 rear shocks (bought another place 15 months ago) was defect and I was going on a 6000 km road trip with my daughter.
Everything was booked. My daugter had taken time off from work, she had taken the driver license for manual gear (she already had for automatic) specially for this trip which we had dreamed about for 14(!) years - planned for one year.
Shipment from another country to Norway can take a lot of time - if the supplier even have the product in stock.. Noone had it in stock or they had "in stock" but was not able to ship it until 2-3 weeks later... I had 6 business days until I was going..
Checked Bilstein-shocks.co.uk's chat and got lucky, no chatbot, directly to a person which checked with inventory and also shipment. FedEx International Priority and Express.
I ordered the B16 kit for my car and paid online (agreed upon later pay the difference for express shipment). Later the same day I got the invoice for the express, paid this and expected delivery is in 2-3 business days! Sooooo happy, because I don't want to drive this car (E46) in other shocks when I have B16 adjustable in all corners...
Happy customer, Magnus B., Sandefjord, Norway.
4 juni 2026
Review zonder uitnodiging
Antwoord van Bilstein-Shocks
Hello Magnus,
Thanks for providing a feedback. This trip sounds like an adventure of a lifetime!
We're glad to have served you well and to hear how happy you are. Your words mean a lot to us.
This will definitely drive us further down the line as we always aim for correctness in our service.
We greatly appreciate how you highlighted our efforts in getting the parts to you as fast as possible.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Competitive price on the B8 shocks I…
Competitive price on the B8 shocks I was looking for, took about a week to get me which was I was more than happy with as it was on back order from Germany, the customer service was quick to respond to all my questions and very knowledgeable, would buy from them again.
15 mei 2026
Review zonder uitnodiging
Antwoord van Bilstein-Shocks
Hello Alec,
Thanks for providing a feedback.
We're glad to have served you well. Your words mean a lot to us.
This will definitely drive us further down the line as we always aim for correctness in our service.
We greatly appreciate how you highlighted our efforts in getting the parts to you sooner than expected.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
They make garbage products and customer…
They make garbage products and customer service is about the same. Don’t waste your money on garbage products
15 april 2026
Review zonder uitnodiging
Antwoord van Bilstein-Shocks
Hello Rob,
Thanks for providing a feedback.
We understand that getting the best parts can be expensive and may disappoint sometimes most especially due to unexpected failures.
We wish to help you. The thing is, we do not recognize any order based on your description and contact details shared.
We believe it is worth mentioning that we are NOT Bilstein itself but just a retailer that focuses on the brand and operates in the United Kingdom wherein several more retailers are present which you may have mistaken to be us.
If you can be so kind and amend your reviews to us, we would greatly appreciate it and will be more than happy to assist you further with your Bilstein parts needs.
We're looking forward to hearing from you soon. Please feel free to contact us back. Cheers!
Regards,
Bilstein-Shocks UK
Sourcefy Ltd.
Replacement B8s…
Louie made purchasing replacement B8s easy and quick. Friendly, helpful and knowledgeable. Top service! 👍🏻
28 april 2026
Review zonder uitnodiging
Antwoord van Bilstein-Shocks
Hello Adam,
Thanks for providing a feedback.
We're glad to have served you well. Your words means a lot to us.
This will definitely drive us further down the line as we always aim for correctness in our service.
We greatly appreciate how you highlighted Louie's effort in helping you get the correct replacement B8 model.
Please do not hesitate to contact us again.
We'll be more than happy to assist you further with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.