My son returned part of an order his choice his expense, the returned items were then resent to us no idea why, i then had to send them back again at my expense another £3.50 postage, item now refunde... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Beautiful toys that arrived in beautiful packaging! Not yet gifted, but I am sure kids will be thrilled. Ordered a few lovely gifts for my nephews fifth birthday and small toys as stocking fillers for... Toon meer
Bedrijf heeft geantwoord
Had to return a item due to tax charges amounting to 50% of the value of the purchase when shipping to Europe. I was awarded a refund covering only a fraction of the original price because they claim... Toon meer
Bedrijf heeft geantwoord
I bought a selection of toys for my son's first birthday and was impressed by the fantastic, curated selection there was. Each item is good quality, has useful notes on age range it's for and how ea... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
A 'Binky' is a hop and a skip of sheer joy, our wish is for kids to ‘binky’ when opening a gift from our shop. This is also the feeling we wish to evoke in parents having selected that extra special gift from our carefully curated collection which has been tailored to personalities and play focusing on gifting for school aged kids. Our vision is to provide conscious gifting options with real play in mind, and plenty of plastic free toys with plastic only used with purpose when it will be reused and played with again and again.
Contactgegevens
86-90 Paul Street, EC2A 4NE, London, Verenigd Koninkrijk
- hello@binkyshop.co.uk
- binkyshop.co.uk
3,2
Gemiddeld
33 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Postage on their error not reimbursed
My son returned part of an order his choice his expense, the returned items were then resent to us no idea why, i then had to send them back again at my expense another £3.50 postage, item now refunded but would not refund the postage on their error, bad customer service.
18 januari 2026
Review zonder uitnodiging
Antwoord van Binky
Hi Olivia,
We are very sorry to hear about your experience.
However, from the details provided, this does not appear to relate to an order placed with Binkyshop.co.uk. We have no record of this return or any previous correspondence regarding the issue you mentioned.
It may be that your son placed the order with another retailer.
That said, if you believe the order was placed with us, please do contact us at with the order number and any further details, and we will of course look into this for you and do our very best to help put things right.
Many thanks,
Alexis
Binky is thoughtful, curated and beautiful
I bought a selection of toys for my son's first birthday and was impressed by the fantastic, curated selection there was. Each item is good quality, has useful notes on age range it's for and how easy it is to wrap.
When I had an issue with an item they were quick to rectify it and a replacement was sent out and received within 2 days. So faultless customer service that gives me a huge amount of confidence to buy from here again. Thank you Binky!
31 januari 2025
Review zonder uitnodiging
Great customer service
Great customer service, had an issue and did her all to sort it out and made sure of my delivery to be sent first thing by herself.
29 augustus 2024
Review zonder uitnodiging
Caught my eye immediately when I saw it…
Caught my eye immediately when I saw it advertised and knew I had to have it, (bangle) such good quality, perfectly fitting, and just as beautiful as I expected, affordable too unlike some of the crazy prices you see out there, have my eye on a few other pieces and now I know that I am satisfied safe to say I will be buying from you again, thank you! X
1 augustus 2024
Review zonder uitnodiging
customer service is absolutely amazing
customer service is absolutely amazing! so kind and helped me out straight away! thankyou so much xx
29 juni 2024
Review zonder uitnodiging
It's a scam!
Had to return a item due to tax charges amounting to 50% of the value of the purchase when shipping to Europe. I was awarded a refund covering only a fraction of the original price because they claim the item was returned damaged and unsellable. A complete scam.
7 december 2023
Review zonder uitnodiging
Antwoord van Binky
Dear Stefano,
You did not place an order with Binkyshop.co.uk directly, therefore parts of your review are inaccurate and misleading.
Binky Ltd is a long-established independent retailer with many verified positive customer reviews and a strong reputation for customer service. We are not a “scam company”, and we take such statements seriously.
For clarity, Ms Jolanda Tirelli placed an order with us on 11th November. The order was dispatched the same day via DPD in good faith and in line with the Terms & Conditions clearly available on our website at the point of purchase.
As stated within our Terms & Conditions:
“When shipping to Europe, it is the customer’s responsibility to pay any duties or taxes due. If a shipment is returned because duties are unpaid, Binky Ltd reserves the right to deduct return shipping costs, reprocessing fees and any applicable charges before issuing a refund.”
On 16th November, you contacted us on Ms Tirelli’s behalf requesting a refund because the import duties were not going to be paid.
The duties due were €36, set by the Italian authorities — not by Binky Ltd.
Although we were under no obligation to do so, we offered, as a goodwill gesture, to contribute towards these costs by effectively covering half of the duties if the parcel was accepted. This offer was declined.
We also explained that if the parcel was returned and damaged during customs handling or transit, any refund could be affected in line with our Terms & Conditions.
The duties remained unpaid and the parcel was subsequently returned to the UK.
Upon inspection at our fulfilment centre, the parcel had been opened by Italian customs and the product was marked and damaged with pen, making it unsuitable for resale at full price.
Despite this, we still offered a partial refund and attempted to minimise the loss by offering the item for sale as a discounted damaged product. We also explained that, if unsold, the item would instead be donated via our charity partners at The Toy Project.
A refund was then issued to Ms Tirelli, less:
* the clearly stated reprocessing fee;
* and a reduction reflecting the damage caused whilst the item was outside of our control.
Throughout this process we responded promptly, investigated the matter thoroughly, and offered multiple goodwill solutions despite the issue arising from unpaid import duties rather than any failing on the part of Binky Ltd.
We appreciate that customs charges are frustrating, however responsibility for import duties sits with the recipient and is standard practice for international shipments outside the UK.
We would respectfully ask that you reconsider and remove or amend your review so that it more accurately reflects the situation and the considerable efforts made by our small independent business to resolve matters fairly.
Product was excellent quality and super…
Product was excellent quality and super speedy delivery.
26 april 2023
Antwoord van Binky
Thank you Lindsey for your lovely review we really appreciate it and are very pleased you loved the products on offer! Very best Binky
Well presented in and out loved it
21 maart 2023
Antwoord van Binky
Hi John, Thank you for your great review we really appreciate your support! Best wishes Binky
They pester you for reviews
Sale was fine, but they kept nagging me with emails to review them afterwards.
13 maart 2023
Antwoord van Binky
Hi Ms Knight,
Many thanks for your previous 5 star review on Reviews.io, we really appreciate your support, as a small and new business they are essential. Especially ones that are based on our performance or the products we sell, not a review of a platform that will not let us stop sending out review emails.
Yesterday I responded to your 5 star review on Reviews.io apologising of the multiple emails you have received and also to explain we are working to streamline these emails, so many thanks for raising this on Trustpilot. As it seems Trustpilot will not let us stop sending reviews from their platform.
We are very sorry that the multiple emails you have received have caused you such anguish.
Best wishes
Binky
This item is just gorgeous
This item is just gorgeous. My grand daughter is going to love it. Unique and pretty and well worth the money. I am really chuffed with it - thank you - and fast delivery and lovely packaging too
2 maart 2023
Antwoord van Binky
Thank you so much for your fabulous review, we're so happy you enjoyed our store and also the doll you bought for your granddaughter! Very best Binky
Antwoord van Binky
Thank you so much for your wonderful review! As a new business its great to get this fabulous feedback! best wishes Binky
Great quality special toys
The quality of all products I've bought from this site have been outstanding. My daughters, nieces and nephews ranging from 1 through to 16 have each loved their presents! Delivery is always very prompt. A go too online retailer for me :)
3 februari 2023
Antwoord van Binky
Thank you so much for your fantastic review, we're so pleased you loved our store! best wishes Binky
Great range products of ethically made…
Great range products of ethically made products.
Also, very polite customer service
12 januari 2023
Antwoord van Binky
Hi Victoria, Thank you so much for your lovely review! We are so pleased you like our products and we could help you out. Best wishes Binky
Antwoord van Binky
Hi Joana, Thank you so much for you kind review, so happy we could help plus more than anything that you liked the toys! very best Binky
Binky is the best children's collection…
Binky is the best children's collection of curated toys and craft sets. My nieces have absolutely loved every item I have bought from the shop, and the whole experience has totally elevated my gift-giving. Highly recommended!
26 december 2022
Antwoord van Binky
Thank you so much for your amazing review! Im so pleased your gifts where so well received!
Excellent Service
Slight delay in parcel arriving due to Royal Mail strike but seller responded quickly to email and sent links I was able to check
Excellent service would definitely use again
30 november 2022
Antwoord van Binky
Hi Mhairi Thank you so much for your amazing review, so pleased we could help!
Antwoord van Binky
Hi Thank you so much for you lovely review!
Very quick delivery!
1 december 2022
Antwoord van Binky
Thank you, im so pleased you where happy with our service!
Beautiful toys that arrived in…
Beautiful toys that arrived in beautiful packaging! Not yet gifted, but I am sure kids will be thrilled. Ordered a few lovely gifts for my nephews fifth birthday and small toys as stocking fillers for my older boys. Wonderful selection for different ages.
26 november 2022
Antwoord van Binky
Thank you so much fro you lovely and kind review. Im so pleased your gifts where so well received! I hope you all had a fabulous Christmas!
J’adore les articles proposés par votre compagnie
J’adore les articles proposés par votre compagnie :ils sont beaux , d’un design moderne et attractif et me semblent sûrs pour des bébés ….le prix en est tout à fait raisonnable …..le seul désagrément est qu’il faut , pour nous en France , payer des frais de douane assez dissuasifs ….mais vous n’y êtes pour rien.
26 november 2022
Antwoord van Binky
Thank you os much for your lovely review!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.