I listened to the ad’s all very professional unfortunately not the feeling I got from dealings two blood tests fine understand need to be done. The consultation Chris Markey tells me different informa... Toon meer
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Im just turning 40 but for the past 6 months i didnt know it was my hormones that were depleting when my life totally changed. Nhs diagnosed me with fibromyalgia so now iv found bioD and started some... Toon meer
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I cannot recommend this company highly enough. For years I struggled with waking up at 2–3 a.m. every night, dull and tired-looking skin, slow recovery whenever I was ill, constant bloating and st... Toon meer
Bedrijf heeft geantwoord
Today I spoke with Chelsea and she was absolutely amazing! She is incredibly knowledgeable about perimenopause and made me feel at ease right away. We was still talking after 50 minutes, and I think... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Bio ID Health is a leading online hormone clinic specializing in Bioidentical Hormone Replacement Therapy (BHRT), dedicated to helping individuals restore balance and vitality. With over 3,000 patients served, our clinic takes pride in providing personalized, cutting-edge care tailored to your unique needs. At Bio ID Health, we focus on delivering safe, effective, and science-backed solutions to help you feel your best. Whether you’re struggling with fatigue, mood swings, or hormonal imbalances, our team of experts is here to guide you on your wellness journey. We use only the highest quality bioidentical hormones, ensuring a natural, balanced approach to hormone therapy. Join thousands of patients who trust Bio ID Health for their hormone therapy needs—because your health deserves the best.
Finally, Feel Like Yourself Again
Geschreven door het bedrijf
- We're commited to our customers!
- We truly believe that everyone deserves to feel their best. This is why we prioritise the highest standard of care for all our patients and continuously strive to improve how we do things at BioID Health. We ensure all patients have regular check-ins and follow up blood tests at certain periods in their treatment plan which is all covered as there are no hidden costs.
Contactgegevens
Verenigd Koninkrijk
- 0330 460 9999
- info@bioidhealth.com
- bioidhealth.com
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Purchased and completed my test only to…
Purchased and completed my test only to be told they recommend a more comprehensive blood test to further assess my health at a cost of £150. I purchased this test on the assumption I would be told one way or another if my testosterone levels are low or not with some advice on what supplements would be suitable. Nothing of the sort, just a waste of money.
5 juni 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
Our initial Tasso blood test is designed as a screening tool to identify whether further investigation may be appropriate. In line with BSSM guidelines, a diagnosis of testosterone deficiency requires two separate testosterone measurements, which is why a more comprehensive second blood test is recommended before any treatment decisions can be made.
We would encourage you to speak with a member of our Patient Support Team, who can discuss your results and help you consider the options available to you going forward.
We appreciate your comments and feedback.
Kind Regards,
Team Bio ID
Premium Cost, But Ongoing Concerns Over Accuracy and Communicati
Whilst my initial review reflected a positive resolution to an earlier issue, unfortunately my experience since then has left me with significant concerns regarding the consistency of care and communication.
After my original complaint, a member of the customer service team contacted me, listened to my concerns and worked hard to resolve the issue. Following this, I attended my review appointment where my progesterone was changed to nightly use to help with ongoing sleep issues and my testosterone dosage was increased due to my symptoms.
When my next prescription arrived, the label on the progesterone stated different instructions to those discussed during my review. I contacted BioID Health and was reassured that the nightly dosage was correct and that the label may have been incorrect. To give myself peace of mind, I requested a copy of my updated prescription letter, which clearly stated that progesterone should be taken nightly.
I have now received my third prescription and once again the label states something different, this time instructing me to take the medication on days 10–25 of my cycle. When I contacted BioID Health, I was initially told this was correct despite my prescription letter stating otherwise. Only after asking for my records to be reviewed did the issue appear to be investigated further.
During the same call I also queried missing vitamins that I had paid for but not received. Initially I was advised they were only provided for a limited period, however after checking my records the adviser apologised and confirmed that I was entitled to them and they would be sent out.
In addition, I found myself having to chase my follow-up blood tests again. These have now been booked, but only after I raised concerns.
I currently spend approximately £650 every three months, equating to around £2,600 per year. Whilst I appreciate that mistakes can happen, I do not believe it is unreasonable to expect accurate prescriptions, consistent clinical advice, proactive follow-up and confidence that my records are being reviewed before advice is given.
I have now submitted a formal complaint and provided copies of both my prescription letter and medication labels, which contain conflicting instructions. I am awaiting a response and hope BioID Health will investigate the matter thoroughly and put measures in place to prevent similar issues occurring in the future.
Menopause treatment is often sought at a time when women are already struggling with symptoms and looking for reassurance and support. Consistency, accuracy and communication are therefore extremely important.
4 juni 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you for taking the time to share your feedback. We are very sorry for the issues you have experienced and understand the concerns raised regarding communication, prescription accuracy, and follow-up care.
Please be assured that we are addressing all of the points you have raised directly through our complaints process and are committed to resolving these matters thoroughly. We appreciate your patience while we investigate and work towards a positive outcome.
We hope to have everything back on track for you soon and restore your confidence in our service.
Kind Regards,
Team Bio ID
You won’t regret it, just do it
I had very detailed consultations with the lovely Lisa and Deryn, you know exactly what to expect, communication is top notch, so you are not left wondering. Having peace of mind that you are not part of a one size fits all package is key for me, and that they truly have your best health concerns at heart.
9 mei 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for sharing this. It’s wonderful to hear that Lisa and Deryn helped make the whole process feel clear and reassuring for you. Knowing you felt supported every step of the way and never left wondering what comes next means a lot. We're especially pleased that our personalised approach has given you confidence that your care is tailored to you. Thank you for trusting us with your health journey.
From my very first conversation to the…
From my very first conversation to the last ,they have been so helpful and put me at ease , it's all made very simple aswell , especially Chris marky, hopefully get myself on track soon.
3 juni 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for your kind words! We're delighted to hear that you have felt supported and at ease throughout your journey with us. We'll be sure to pass your lovely feedback on to Chris Marky. Wishing you all the best as you move forward, and we're here for you every step of the way.
Definitely wouldn’t recommend
Thought the price was too good to be true but thought I’d give it a go . Test came quickly .
Done test and sent it back .
Got email asking for another £150 . Didn’t mention that when I ordered test .
3 juni 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you for your feedback.
We work in accordance with the 2017 British Society for Sexual Medicine (BSSM) guidelines. Therefore, the initial blood test is intended solely to identify patients who may be suitable to proceed to a second, more comprehensive blood test panel.
We have contacted you directly and would welcome the opportunity to meet with you for an initial consultation, where we can provide more information and answer any questions you may have, helping you make an informed decision.
Kind Regards,
Team Bio ID
I cannot even begin to explain - life changing!
I cannot even begin to explain - life changing!
I started bio ID 10 weeks ago, in a very dark place mentally and unable to function physically. I had a spinal injury at 19 which means I've always struggled with pain, fatigue and physical exercise but only in the last 2 years has it given me hangover symptoms for days after doing any form of exercise. Before bio ID, my fatigue was off the charts and I was going to bed as soon as I'd put my kids to bed (7pm) because I was so exhausted. Sweating in the night, feeling like I could go to sleep at any point in the day and like I was walking through treacle, my mental health was in a ditch and I started anti depressants, therapy, you name it. Nothing worked. Then I watched an interview around hormones and thought 'what have I got to lose' - Bio ID has given me back my life. It was like I was wondering around in a fog before, now I'm back to myself, I am weight training again 2 x a week, no fatigue at all and I want to go out. I want to book things in the diary and I'm not in bed at 7pm!! A new chapter and one I am so grateful to have!! Thank you so much to lovely Lisa and everyone for genuinely changing my life and giving me back everything I thought I'd lost. If you're on the fence about this - DO IT! My only regret is not doing it sooner!
2 juni 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for taking the time to share your journey with us. Reading your story is incredibly moving, and we're absolutely delighted to hear how much of a positive difference BioID has made to your life.
It sounds like you've been through so much over the years, particularly with the challenges of pain, fatigue, and the impact on your mental wellbeing. To hear that you're back to weight training, making plans, enjoying your days, and no longer feeling exhausted all the time is truly wonderful.
We'll be sure to pass your kind words on to Lisa, who will be thrilled to know she played a part in helping you regain the quality of life you felt you'd lost. Stories like yours are exactly why we're so passionate about what we do.
Thank you again for trusting us with your care. We wish you continued health, happiness, and many exciting new chapters ahead.
The team at Bioidhealth were both kind…
The team at Bioidhealth were both kind & informative in their entire approach. The service both logistically and medically was patient, curious and patient focused. Looking forward to working with them over the next year.
29 mei 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for your kind words. It really means a lot to hear that you felt supported and well looked after by the team. We’re glad the experience has been a positive one for you so far, and we’re really looking forward to continuing to work with you over the coming year.
Would highly rec!
Wasnt sure to start with but extremely impressed! Really good people & customer service is on point! Hate having blood taken, a nurse came to my home (got a vein too which isnt easy on me) all in all these guys are offering brilliant healthcare treatment plans.
28 mei 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for sharing this. We’re really glad we could make the experience a comfortable one for you, especially knowing how difficult blood tests can be. We’ll be sure to pass your lovely feedback on to the nurse as well. It means a lot to hear that you’ve felt supported and well looked after by our team.
I had a great experience
I had a great experience. My symptoms have improved a lot after the doctors carefully reviewed my condition and changed my medication. The doctors were very helpful, supportive, and took the time to find the right treatment for me. I’m very thankful for their care and professionalism.
26 mei 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for your kind words. We’re truly happy to hear that your symptoms have improved and that you felt well supported throughout your treatment journey.
Our doctors always aim to take the time to carefully review each patient’s condition and find the treatment that works best for them, so it means a lot to know you felt cared for and listened to.
We really appreciate you sharing your experience, and we’re grateful to have been part of your progress. Wishing you continued good health and wellbeing.
Not happy, Complete RIP OFF, I WANT MY REFUND !
I have been waiting 2 weeks for my refund for my blood tests that I cancelled 1 hour after my consultation when I did some digging and found out the actual price per month for 'their' advised HRT regime!!!!
Very, very expensive, please ask about the pricing BEFORE you agree to pay £235.00 for a blood test !!!!
After countless telephone conversations, my refund is STILL going through their system !!!!!!
It DOES NOT take 2 weeks to authorise a refund !!!!
I WANT MY REFUND !!!!!!!
13 mei 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you for your feedback.
I am pleased to confirm that the refund has been processed and should be visible in your account.
Please accept our sincere apologies for any delays and for any inconvenience this may have caused. We appreciate your patience and understanding.
Kind Regards,
Team Bio ID
Antwoord van Bioidhealth
Thanks so much, that’s really great to hear. We’re glad everything arrived quickly and you’re happy with it.
I was really hoping I could start this…
I was really hoping I could start this treatment, but couldn’t be helped as my BMI was below 27, it would of been really helpful to read this in your email before booking - I was interested as it would help my visceral fat around my tummy & inflammation.
I understand that GLP-1’s work alongside BHRT.
14 mei 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
We are sorry to hear you felt the eligibility criteria were unclear and understand your disappointment at not being able to start treatment.
Patient safety is always our priority, and GLP-1 medications can only be prescribed when clinical guidelines are met, including a BMI of 27 or above. While we appreciate this may have been frustrating, these prescribing decisions are made to ensure treatments are both safe and appropriate for each individual.
We also appreciate your feedback regarding the booking process and will take this on board as we continue to improve the clarity of our communications. Thank you again for sharing your experience.
Kind Regards
Team Bio ID
Nobody contacted me before my next …
Nobody contacted me before my next payment was taken to see how I was which never happened before?
First time this has happened
21 mei 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
We are sorry that you were not contacted before your payment was taken, especially as this had happened previously. Thank you for bringing this to our attention.
As this is a subscription service, payments are taken automatically on scheduled dates. Please do email us directly so we can look into this for you, investigate the finer details surrounding your account and payments, and let you know any expected payment dates when we discuss this further. We’d really like the opportunity to resolve this for you.
Kind Regards
Team Bio ID
So far so good
So far so good, the team have been professional and informative. I had my bloods taken and results were delivered quickly. Follow up information on prescriptions and finance was good. Awaiting prescription so not sure on the delivery and quality yet.
21 mei 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
We really appreciate your lovely feedback. It means a lot to hear that you’ve felt well looked after and informed during your journey so far. We’re pleased everything from your blood test to receiving your results has gone smoothly and efficiently. Thank you as well for mentioning the support around prescriptions and finance, as we always want the process to feel as easy and reassuring as possible. We hope the next stage with your prescription continues to give you the same positive experience.
Would highly recommend
Great service. Very quick booking appointments around me. Lovely staff, dealt with a lovely lady called Jennifer who always got back to me rather than different people each time. It felt more personal. Would highly recommend. No pushy sales, gave me the facts from my bloods and left it with me to make a decision
21 mei 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for your kind words, it really means a lot. We’re so pleased to hear that you found the booking process quick and easy, and that you felt well looked after throughout.
We’ll also make sure your lovely comments are passed on to Jennifer. She’ll be really happy to know she made things feel more personal for you, that’s exactly the kind of experience we aim for.
It’s great to hear you felt supported without any pressure, and that the information helped you make your own decision comfortably. We truly appreciate your recommendation and your trust in us.
Quite complicated to use,but other than…
Quite complicated to use,but other than that,seems good,doesn't say how long it will be for the results
9 mei 2026
Antwoord van Bioidhealth
Thank you for your review and for taking the time to share your feedback.
We emailed you on the 22nd May to book in your initial consultation as your blood results are now back. We hope we can answer any questions you may have and help to simplify the process for you wherever possible.
If you need any further support or information in the meantime, please feel free to reach out directly and we’ll be happy to help.
Thank you again for joining Bio ID. We are here to support you every step of the way.
Kind Regards,
Team Bio ID
Amazing experience I cannot believe I…
Amazing experience I cannot believe I have been so long without this in my life - what a difference I feel like a new woman living life as full as possible now - thank you for all your support Lisa x
19 mei 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Reading this truly means so much to us, thank you for sharing such a lovely message. We’re so happy to hear that you’re feeling more like yourself again and able to enjoy life more fully. That’s exactly what we hope for with every person we support.
It’s been a real pleasure being part of your journey, and we’re so grateful for your kind words and trust in us. We’ll also be sure to pass your thanks on to Lisa, she’ll be really happy to hear this.
Wishing you continued health, happiness, and many more beautiful moments ahead. Thank you again from all of us.
Very responsive helpful and friendly
Very responsive helpful and friendly
Put me at ease explained everything well.
19 mei 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for your kind words! We’re really happy to hear that you felt comfortable and well supported throughout the process. It means a lot to know that everything was explained clearly and that our team was able to put you at ease. We truly appreciate your feedback!
Just had the initial blood testsand 2…
Just had the initial blood testsand 2 follow up consultations which were very reassuring,a complete opposite to my experience with my local GP.Its very encouraging thus far.I am expecting my treatment to arrive in the next few days,It’s been about 2 weeks to get to this point which is encouraging and the aftercare service and constant monitoring seems very impressive so hopefully all goes well
19 mei 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for sharing your experience. We’re really glad to hear that the consultations have been reassuring and that you’ve felt well supported throughout the process. It’s great to know the care, communication, and monitoring have made a positive difference compared to your previous experience. We truly appreciate your patience during the last couple of weeks, and we’re excited for you to begin your treatment soon. We’ll be here to support you every step of the way, and we hope everything continues to go smoothly for you.
Lisa was really helpful and…
Lisa was really helpful and professional.
18 mei 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Aw, that’s so lovely to hear. We’ll make sure Lisa sees your kind words, she’ll really appreciate it.
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