I listened to the ad’s all very professional unfortunately not the feeling I got from dealings two blood tests fine understand need to be done. The consultation Chris Markey tells me different informa... Toon meer
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Lees wat reviewers zeggen
Im just turning 40 but for the past 6 months i didnt know it was my hormones that were depleting when my life totally changed. Nhs diagnosed me with fibromyalgia so now iv found bioD and started some... Toon meer
Bedrijf heeft geantwoord
I cannot recommend this company highly enough. For years I struggled with waking up at 2–3 a.m. every night, dull and tired-looking skin, slow recovery whenever I was ill, constant bloating and st... Toon meer
Bedrijf heeft geantwoord
Today I spoke with Chelsea and she was absolutely amazing! She is incredibly knowledgeable about perimenopause and made me feel at ease right away. We was still talking after 50 minutes, and I think... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Bio ID Health is a leading online hormone clinic specializing in Bioidentical Hormone Replacement Therapy (BHRT), dedicated to helping individuals restore balance and vitality. With over 3,000 patients served, our clinic takes pride in providing personalized, cutting-edge care tailored to your unique needs. At Bio ID Health, we focus on delivering safe, effective, and science-backed solutions to help you feel your best. Whether you’re struggling with fatigue, mood swings, or hormonal imbalances, our team of experts is here to guide you on your wellness journey. We use only the highest quality bioidentical hormones, ensuring a natural, balanced approach to hormone therapy. Join thousands of patients who trust Bio ID Health for their hormone therapy needs—because your health deserves the best.
Finally, Feel Like Yourself Again
Geschreven door het bedrijf
- We're commited to our customers!
- We truly believe that everyone deserves to feel their best. This is why we prioritise the highest standard of care for all our patients and continuously strive to improve how we do things at BioID Health. We ensure all patients have regular check-ins and follow up blood tests at certain periods in their treatment plan which is all covered as there are no hidden costs.
Contactgegevens
Verenigd Koninkrijk
- 0330 460 9999
- info@bioidhealth.com
- bioidhealth.com
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At the start helpful then some problems
At the start of wry helpful then some issues along the way making the process stressful and not flowing. A delay in meds as wasn’t aware had to fill a repeat prescription request that went to my junk. I had to follow up. No reply on the phone for a day.
6 mei 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you for your feedback. We’re pleased to hear that you found the team very helpful at the start, although we’re sorry to learn that issues along the way made the process feel stressful and disrupted.
We understand how frustrating delays in medication and missed communications can be, particularly when important emails end up in junk folders and phone responses are delayed. We appreciate you bringing this to our attention.
We will contact you directly to offer any further support you may need and to help ensure everything is fully resolved.
Kind Regards,
Team Bio ID
Nothing is more important than your…
Nothing is more important than your health and when taking hormone replacement therapy you need to feel confident that you are being properly looked after by professional people.
I have recently started taking trt and have had a few concerns. But I have either called or emailed Bioidhealth and they have taken care of things immediately. Lydia has been absolutely amazing and has been incredibly helpful in getting me the help and advice I need. The company as a whole are very professional and I am really pleased with how everything is going regarding regular blood tests and regular reviews. The consultants are amazing too with face to face video calls giving you that extra peace of mind and confidence. I highly recommend this company to anyone wishing to go on to hrt.
A big thank you to all of you
5 mei 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for your kind words. We really appreciate you taking the time to share your experience.
We understand that starting TRT can feel a bit overwhelming at first, so it’s great to hear that you felt supported and reassured along the way. We’ll be sure to pass your lovely feedback on to Lydia, she’ll be so pleased to hear this.
We’re glad the ongoing reviews, blood tests, and video consultations have helped you feel confident in your care. That’s exactly what we want for every patient.
Thank you again for your trust in us, it truly means a lot.
Great experience so far
It has been a great experience so far, the ladies I've spoken to are knowledgeable and go in depth to explain every aspect.
I felt completely comfortable and able to ask any questions throughout the entire process.
So glad I decided to go with Bio ID, was recommended by a friend who has been on the plan a while now.
Thank you Chelsea, Chantell & Jennifer
2 mei 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for such a lovely review, it really means a lot to us. We’re so glad to hear you’ve had a great experience and felt comfortable asking questions every step of the way. That’s exactly what we aim for.
We’ll be sure to pass your kind words on to Chelsea, Chantell, and Jennifer, they’ll really appreciate it. It’s also wonderful to hear that a friend recommended us, that kind of trust means everything to us.
We’re really glad you chose Bio ID, and we’re here for you whenever you need us.
Chantelle was excellent!
Chantelle listened to me carefully and put me at ease. She got some action point for me to go forward and overall it was a very pleasant and helpful conversation.
2 mei 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for sharing this with us, it really means a lot. We’re so pleased to hear that Chantelle made you feel at ease and took the time to listen carefully. That’s exactly the kind of support we aim to provide.
We’re glad the conversation felt helpful and that you’ve got clear next steps to move forward. We’ll make sure Chantelle sees your kind words, it will mean a great deal to her.
We’re always here if you need anything else along the way.
5* Service and Products - Highly Recommended
From the initial consultation with Jennifer Wilson, who was super friendly and so helpful, Bio ID have been amazing. Such an easy process including coming to my home to take bloods, results back very swiftly and the follow on consultation with clinician making recommendations and timely despatch of the prescription. After only a few weeks of using the prescriptions prescribed I am feeling 100% better and more myself. I would highly recommend Bio ID as an alternative to the generic drugs prescribed by GP. Worth every penny to feel back to my old happy self! :)
1 mei 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for sharing this, it truly means a lot to us.
We’re so glad to hear that Jennifer made you feel comfortable and supported from the very start. She’ll be really happy to know she made such a positive impact. It’s also great to hear that the whole process felt smooth for you, from the home blood test to receiving your results and treatment so quickly.
Most importantly, we’re so pleased that you’re already feeling like yourself again. That’s exactly what we aim for, and hearing this makes everything we do worthwhile.
Thank you as well for recommending us. It means a great deal that you trust us with your care. If you ever need anything, we’re always here for you.
Antwoord van Bioidhealth
We’re really happy to hear this. We know how uncomfortable water infections can be, so it’s such a relief to know things have improved for you. Thank you for sharing your experience with us, it truly means a lot.
Professional Frienly Service
Professional, friendly, reliable, very knowledgable help is always at hand and they talk you through, service has been very good
30 april 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for sharing this. We’re really glad you’ve had such a positive experience and felt supported along the way. That’s exactly what we’re here for.
At first the kit looked a bit…
At first the kit looked a bit overwhelming but once I took a beat and read the clear instructions it was a breeze so much better than pricking a finger and trying to massage out enough blood - pain free process and looking forward to getting the results
21 april 2026
Antwoord van Bioidhealth
We’re really happy to hear that it felt easy once you took a moment to go through the instructions. We know it can look a bit overwhelming at first, so it’s great to hear it all made sense in the end. Even better that the process was pain-free for you.
Thanks so much for sharing your experience with us, and we’re looking forward to getting your results back to you soon.
Great company and service
Both consultants explained everything really well. A thorough consultation on extensive blood tests and no pressure selling and only recommend what is needed.
29 april 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
We’re glad to hear this. It’s great that both consultants were able to explain everything clearly and take the time with your blood tests. We always want you to feel informed and never pressured, just supported in making the right decision for you. Thanks so much for sharing your experience with us.
I have had a very poor experience with…
I have had a very poor experience with Biohealth ID. At the beginning I felt very reassured and positive about the process. I received my medication and from then on, the service has been poor. I had to chase to make my 10 week appointment and didn’t receive my medication until 2 months due to stock issues. That was January and I haven’t heard anything since. I have been very disappointed in the whole experience and feel it’s been a complete waste of money.
29 april 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you for sharing your feedback. We are really sorry to hear about your experience and that we haven’t met your expectations.
It is good to know that your initial experience felt reassuring, but we sincerely apologise for any issues that followed and we understand how frustrating this must have been.
We recognise that ongoing support and regular follow-ups are a key part of your journey.
We have emailed you directly to follow this up, so please do respond to our email and let us know when would be most convenient for a call to discuss this further.
Thank you again for your feedback. It is invaluable in helping us improve our service.
Kind Regards
Team Bio ID
They’re doing mass promoting on…
They’re doing mass promoting on Instagram initial consult for £20 which then feels like you’re having a consult with someone reading from a script. I was put onto someone called Jennifer Wilson she was prompt to send me some info on prescription ingredients as I’d asked but since then communication has been poor.
I needed blood tests which they also sell but I have my own contact for this so went off to grab more results and came back to them with the tests they required only to receive zero response from that point onwards.
I have now moved on to a different provider for lack of communication reasons.
6 april 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you for your feedback. We are sorry to hear that your experience didn’t meet expectations.
We aim to make our initial consultations accessible, informative, and to feel personal and tailored rather than scripted. Your comments on this are genuinely appreciated and will be shared with our team for review.
It’s good to hear that Jennifer was prompt in providing the information you requested initially, but we sincerely apologise for any drop in communication afterwards.
We also respect your decision to move on to use another provider.
We have messaged you directly regarding your experience. Please do respond to us there if you would like to go through your concerns in more detail. We would really welcome the opportunity to look into this further and make things right.
Thank you again for your feedback.
Kind Regards, Team Bio ID
Antwoord van Bioidhealth
Thanks so much for your kind words. We’re really glad you found the process quick and easy, that’s exactly what we aim for. If you ever need anything or have questions down the line, we’re always here to help.
Kit came very quickly
Kit came very quickly. Great instructions and surprisingly painless. Just got to wait for results.
15 april 2026
Antwoord van Bioidhealth
Thanks so much for sharing this. We’re really glad to hear the kit arrived quickly and that everything was easy to follow and even better that it wasn’t as uncomfortable as expected.
We know the waiting part can be a bit of a test of patience, but we’ll make sure your results are with you as soon as possible. If you need anything in the meantime, we’re always here to help.
We appreciate you taking the time to leave a review.
Stay well clear of Bio Id health!
Keep well clear of this company! Purchased a kit, they took my money and never sent it. I have contacted them several times, each email gets ignored. I have raised a dispute with my bank to get my money back, do not use this company!
21 april 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
We’re very sorry to hear about your experience and understand how frustrating this must be.
This certainly isn’t the level of service we aim to provide, and we take concerns like this very seriously. We have reached out to you directly through the Trustpilot system to request a few additional details so we can investigate this matter thoroughly and work towards a resolution as quickly as possible.
If you’re able to respond with the requested information, we’ll prioritise your case and do everything we can to assist.
Thank you for bringing this to our attention.
Kind regards
Team Bio ID
I can't recommend this company enough
I can't recommend this company enough, my life has turned around since taking the new bio identical HRT with BioID, its like night and day!!
I'd like to put an extra special thanks out to Chelsie Anderson who has been there holding my hand from the very fist phone call, what a diamond she is, totally gets how you are feeling and really wants to help, can't fault any of this process in any shape or form. And thank god for feeling human again!!
20 april 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for taking the time to share this. It really means a lot to us to hear how much of a difference this has made in your life.
We’re genuinely so happy that you’re feeling like yourself again, that “night and day” change is exactly what we hope for every patient. And your kind words about Chelsie are just lovely, we’ll make sure she sees this. She truly cares, and it shows in the way she supports every step of the journey.
Thank you again for trusting us and for sharing your experience. It’s messages like yours that remind us why we do what we do.
Nothing arrived 30 pounds no response…
Expect it’s a fair company. I’d just like a refund. For test kit!
9 april 2026
Antwoord van Bioidhealth
Thank you for your review. We’re sorry to hear about your experience.
According to our records, the blood test kit was dispatched to you. However, the Royal Mail tracking information indicates that the item was returned to sender. We understand how frustrating this must be, especially when you were expecting to receive your test.
We are currently investigating this with our provider to understand what may have happened. As soon as we have more information, we will provide you with an update and work to resolve this as quickly as possible.
Thank you for your patience while we look into this.
Kind regards
Team Bio ID
I have had a great experience with…
I have had a great experience with Biodhealth from the start. Jennifer has been absolutely brilliant with information, from my first appointment to date. I feel like myself again since taking the medication advice from the team at Bio, my hair is back to itself, I get up with energy to start my busy day, my skin is amazing, my head is clear, I am sleeping well again, my menopausal belly has gone :) My aches and pains have improved. As a woman running a busy team at my Pilates Studio, seeing lots of clients and juggling family commitments, I feel as though I am back to managing life. Most importantly, my family see the difference.
I really do recommend just a chat if you feel your HRT, hormones, or just something is not right for you. Give them a call and book a chat.
thank you x
16 april 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for sharing this. It really means a lot to hear how much better you’re feeling.
We’re so glad Jennifer has been able to support you from the very beginning, and it’s amazing to hear the difference the treatment has made. Getting your energy back, sleeping well again, and feeling clear-headed can make such a big impact, especially with everything you’re balancing day to day.
It’s lovely to hear that not only you feel the change, but your family can see it too. That’s often the biggest sign that things are truly moving in the right direction.
We really appreciate you recommending us, and we’re always here if you need anything along the way.
Thank you again for your kind words.
FINALLY - Someone has truly listened to ME
From the very second you answer the call you know you're in safe hands. The team are professional and understanding, it's a very personal thing to speak about how YOU truly feel. I can not wait to start my personal treatment plan uniquely tailored to MY needs...this is my menopause, not yours!! Let them help you also.
13 april 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for sharing this, it really means a lot to us. We know how personal these conversations can be, so hearing that you felt safe, understood, and supported from the very first call is incredibly important.
We’re genuinely excited for you as you start your treatment journey. You’re absolutely right, this is your experience, and everything we do is about making sure your care is tailored to you and what your body needs.
We’re here every step of the way, and we’re so glad you trusted us to be part of it.
Poor communication and slow response
I’m very disappointed, my medication is always late and I don’t get a regular review as promised. I have changed my email address but despite telling them they keep sending emails to old address. I have recommended this company to a lot of friends but I’m seriously regretting this
8 april 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you for your feedback, and we’re sorry to hear about your experience.
We have reviewed your patient record and can confirm that your most recent prescription was ordered on 9 April following your consultation. As part of our standard process, all prescriptions require compounding and dispensing, which can take up to 14 days before they are dispatched to patients.
In relation to communication, our records show that there have been regular attempts to contact you. It is possible that correspondence is still being sent to a previous email address. If you have recently updated your details, we sincerely apologise if this has not yet been reflected correctly on our system.
To help us resolve this promptly, please could you provide your details in response to this Trustpilot review, or contact our team directly at info@bioidhealth.com so we can ensure your email address is updated and that you receive all future communications without issue.
We appreciate your previous recommendations and are sorry to hear that you feel disappointed. We would very much like the opportunity to put this right for you.
Kind regards
Team Bio ID
I finally feel like I'm being listened…
I finally feel like I'm being listened to and understood. Jennifer and Tunde have been super empathetic. A glorious woman came to my house to take bloods and then I had an online session detailing everything that's going on. I have been taking DHEA, testosterone and progesterone on top of the NHS prescribed oestrogen, for a couple of weeks now. Whilst improvements are slow to start, I feel hopeful that in a couple of months I will feel normal again.
8 april 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for sharing this with us, it genuinely means a lot.
We’re so glad you’re finally feeling listened to and understood, that’s incredibly important. Jennifer and Tunde will be really touched by your kind words, and we’ll be sure to pass them on.
We also loved how you described the ‘glorious woman’ who took your bloods, it’s great to hear she made you feel at ease.
You’re still early in your journey, so it’s completely normal for things to feel gradual at first. It’s really encouraging that you’re already feeling hopeful, and we’ll be here to support you every step of the way.
Thank you again for trusting us.
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