Birchwood Motors Reviews 

We bought a Mitsubishi Outlander from Birchwood Motors at the beginning of August 2024, we purchased it whilst we were living in Spain, all we had was photos and a video to go on, so we needed a company that was Customer driven and focussed on trust and a commitment to deliver on what they promised.
Our car was delivered on time to our address.
3 weeks after recieving the car we had an issue with the rear breaks, we notified Birchwood and within 6 hours the issue was rectified by them and fixed.
It is refreshing to see a business with a proactive approach to customer service, it instils trust and a strong desire to reccommend to others and return as a customer in the future.
I hear that you are moving to bigger and better premises and I would like to wish you all the best of luck moving forward, your help in securring a reliable vehicle was very much appreciated.
We could not be more pleased with their service and delivery.
We can whole heartedly recommend Birchwood Motors to anyone looking for a used vehicle.
Michael White

I purchased a car from them in April and they were good at responding to queries and sorting out the warranty on the car. Would recommend them

Exceptionally easy to deal with, transparent with regards to information. All of the staff were polite and motivated in their work. Location of the garage was really easy to get to with regards to proximity to Cardiff central train station.

The car was exactly as described and very happy with another reliable Honda.

Really happy with my experience buying a car through Birchwood Motors. I would highly recommend.

As a local and new business finding their way in a competitive market place, I cannot recommend Birchwood Motors enough. They have made my daughter’s Stepway purchase seem-less and memorable. The after sales service has also been first class.

Bought a used car from them, great price for the mileage and condition. Alex is a great honest guy, very friendly and knowledgeable, great customer service and explained everything very clearly, 100% would make the trip again to buy another car if needed and we live in Surrey so that’s saying something.

Excellent service Alex was very professional and helpfull

When buying a used car, you obviously want a quality vehicle, a good price, but you also want trust, trust in the seller to be honest with you. I feel I got all three at Birchwood Motors. I stumbled across them whilst browsing the AA car site, so that was a big plus if they had committed to AA standards. This gives you peace of mind, especially if you have an inspection too. It passed with flying colours which gave me the confidence to buy it, confirming my view that this was a good car. I dealt with Alex, who let me test two cars on my own, so that was a good start. I choose a Volvo V40. There was no pressure to try and sell me anything, I could browse and the atmosphere was relaxed. I put down a deposit to hold the car and when I returned to buy it Alex sorted out the paperwork and the DVLA etc online. It took about 10 mins tops and I was able to drive it away. I would definitely recommend them, I’m more than happy with the car.

Avoid at all costs.

Car purchased on March 11th. In 6 months and 923 miles £1040 has needed to be spent on repairs to keep the car on the road.

I appreciate that I purchased a second hand vehicle and that it could potentially develop some issues but not to this extent in such a short space of time and amount of miles. Quite clearly the car was sold to me with faults and issues.

Garage were instantly dismissive when contacted about the latest serious issue.

Just bought a skoda superb recently, nice service and friendly people

Great experience buying a Volvo from Morgan.
No issues, efficient and totally trustworthy. Brilliant.

Would highly recommend buying a car from Birchwood Motors. The staff/owners are so easy going, friendly and a real pleasure to deal with. Delighted with my purchase and the fair price I received for my car as part exchange. Great customer service and wouldn’t hesitate to use them in the future and recommend to others. Good luck with the move to the new premises.

a friendly service and a great little motor, thanks Alex!

Absolutely brilliant service from beginning to end. Alex was very approachable and knowledgeable, and knew his stuff. The guys were very understanding when having to sort out a little payment hiccup on my bank’s side too.

Safe to say, I’ll be looking here first in the future.

The Birchwood team are approachable, honest, straightforward, really helpful and sell great cars. Alex picked us up from the train station as we'd travelled up from Devon and he made the whole car buying experience pleasant and easy and we felt comfortable about the whole process.
The Volvo D2 drives lovely and was a great price.
Highly recommended business.

We dealt with Alex throughout our process, he was friendly and professional. Didn’t rush or push us into making a decision and was knowledgeable on the car. Rest of the team were polite and welcoming. Couldn’t recommend these guys enough, good prices and quality cars.
Cheers Guys!

I was interested in a car but was unable to view unless I request a video viewing. Only dealer i have come across that I was unable to view the car externally /internally right away

Top customer care from this company. Definately a 5 star service and a big thank you to Dean who went above and beyond to make sure everything ran smooth.
Would defiantly recommend!!!

Alex was very helpful and very responsive to any queries I had. The px went through very easy and the car I purchased was exactly as described in the advert. Would definitely recommend buying a car here!

Great experience buying a car from them. Made a trip up from Hampshire. No pressure sale and very friendly to deal with. Always helpful and very professional. Would highly recommend.