the goods were not delivered i live at 47f Old Compton street the delivery address sent to was 47 old compton street . i requested a refund i get an email which said this has been done but nothing app... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Used bird brand green tea outside paint for our summer house. This is fantastic paint. It covers well, does not drip and is fast drying and very consistent. Excellent finish. Does need a good stir if... Toon meer
Bedrijf heeft geantwoord
Unfortunately a couple of the tubs leaked in transit. Packing or rough handling? Birdbrand were very good, they advised me of the leaks even before the courier delivered the 'good' tubs, and have b... Toon meer
Bedrijf heeft geantwoord
3rd time I've ordered from them, why? Spoke to their support/ sales the first time and got excellent advice and guidence on timber care and they never once pushed their products, I eventually bought a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
R K & J Jones Limited is a family business operating at a 12 acre site close to Thetford in Norfolk, UK. We manufacture and distribute a wide range of building and decorating products under the name of Bird Brand (our family name) that goes back 6 generations. Our products are gaining a reputation for excellence in Garden centres, hardware stores, builders and decorating merchants throughout the UK, Ireland and other EU countries. Bird Brand has a wide spectrum of D I Y products such as Ecosote® which is an exclusive ground-breaking water based wood preserver and creosote replacement that is economical, effective and completely safe. We also offer a niche range of rustic stains and coal tar coatings for period and specialist applications. We pride ourselves on providing a good customer experience, right the way from order and delivery to the satisfaction of applying the final product. Many of these products can only be obtained from Bird Brand. The company has recently invested with an additional 23,000 square feet of new warehousing and with other site improvements, the company is well placed to see continued growth and improve its capabilities. The Directors of the business are the four members of the Jones family and remain fully focused on delivering quality products and superior service for many more years to come.
Contactgegevens
Southery Road, Feltwell, Thetford, Norfolk, IP26 4EH, Thetford, Verenigd Koninkrijk
- 01842 828101
- websales@birdbrand.co.uk
- birdbrand.co.uk
4,5
Uitstekend
90 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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The product was delivered
The product was delivered. Packaging was the same as always. Using the product... it seems to have watered down or diluted in some way. The outcome was not as good at cleaning etc as before .
7 oktober 2025
Antwoord van Bird Brand
Thank you for your feedback. I now understand why. The Spirits of Salt RETAIL that you ordered is limited to <10% strength. The original product (30%) can't now be sold to the general public without an EPP license and can't be sold online. We do try to make this clear on the description online. It will work, but will take longer/need more exposure.
Easy to order and quick delivery.
13 oktober 2025
Antwoord van Bird Brand
Thank you, Mark, much appreciated!
does what it says on the tin
I have used bird brand fence treatment before. The produce is easy to apply by spray or brush, covers well and the treatment lasts longer than many other brands . I would recommend bird brand, which is why I keep using it
3 oktober 2025
Antwoord van Bird Brand
Superb, many thanks for your detailed feedback. Cheers!
Easy and Quick to Order
23 september 2025
Antwoord van Bird Brand
Cheers John, thanks for the feedback and for sharing.
Great paint
Great paint
Went on easily and matched up with original paint on our shed.
17 september 2025
Antwoord van Bird Brand
That is great to know, thank you for sharing!!
Antwoord van Bird Brand
Really good of you to share this, pleased all good!
Antwoord van Bird Brand
Certainly does! Thank you for sharing and order.
What I ordered, when I needed it.Product arrived quickly after order was…
Product arrived quickly after order was placed. It was what I ordered and well packaged against transit damage.
4 augustus 2025
Antwoord van Bird Brand
Thanks Tony, pleased it all went well and thanks for sharing!
This is unusual as the product is 10…
This is unusual as the product is 10 out of 10 every time I have used it. They were let down by delivery company who were due to deliver the van came but product not on van. Then they sent me a message saying customer not in. I the. Had to wait another 3 days and item came.
Would I use company again yes. They were let down by delivery company APC DELIVERY
30 juli 2025
Antwoord van Bird Brand
Thanks for your review. We've spoken to our local APC, and they are finding out why/what happened and let us all down. They take Trustpilot seriously, so thank you for sharing the details. Sorry that this experience wasn't as great, but we're happy you like the product!
coastal blue decking paint
Quick delivery , packaged well , coastal blue paint for my decking absolutely lovely colour really brightens up the garden
30 juli 2025
Antwoord van Bird Brand
Thanks, Gary. We're really happy you like it, and it went well! Is there any chance of a photo we could show others?
Ordered three 5 litre cans but were…
Ordered three 5 litre cans but were offered one 20 litre can due to stock problems. Brilliant
30 juli 2025
Antwoord van Bird Brand
Hi Steve, no thank you. We didn't want to keep the order waiting for as long as we did, but we are pleased you could use the 20L. Thanks again for the review.
Bird Brand - “Eco Spirit”
Bird Brand - “Eco Spirit”, white spirit replacement - It absolutely is not and does not do what it says on the tin - it is completely useless and is not a subsitute for anything other than water and the smallest amount of washing up liquid - Do not buy it it is shit and you can make your own for a fraction price and it would not be any worse.
I only gave you one star because it would not allow no stars.
1 - It is not Spirit
2 - It does not replace white spirit.
3 - It is water with a really small amount of fairy liquid.
4 - It is completely useless.
It should not be called Eco Spirit - Spirit is a volatile substance, often flammable, this is 99.9% water so it is neither, I will be reporting them to trading standards.
3 augustus 2025
Review zonder uitnodiging
Antwoord van Bird Brand
Blimey, that's not great! We do sell a fair bit nowadays. Sounds like proper White Spirit would have been better for you. It's definitely not for thinning paints, but tested as being effective for cleaning brushes and mopping up spillages. We're sorry that it's not worked for your purposes, and if you are minded to share the details (use, paint type etc) do please get in touch!
Antwoord van Bird Brand
Thanks Luis, we really appreciate the feedback.
Antwoord van Bird Brand
Thank you for sharing your experience and five stars! Very kind.
Antwoord van Bird Brand
Thanks David, we really appreciate your feedback!
great product although doesn't work for…
great product although doesn't work for my horse - he is still chewing the wood but looks great on
10 juni 2025
Antwoord van Bird Brand
Thanks for your feedback Carole, much appreciated. He must have no tastebuds!
My experience with Bird brand was a…excellent
My experience with Bird brand was a positive one I was able very easily identify the product I required I felt price was very good and completive. I was able to easily purchase and pay no Issues. My order had been dispatched very quickly I was informed my paint had been sent and told of its arrival date. The tin of stain had been well and safely packed I have used some of the stain its very good Thanks for you professional service
9 juni 2025
Antwoord van Bird Brand
Thank you for your review. We're really pleased you were happy with the process and results! Thank you again for sharing and helping others!
Paintastic
Great product. Colour is amazing, just what I was looking for. Can't wait to paint my fence this weekend 🙂 Shout out to #farmhouseinthefens for the post on Instagram.
5 juni 2025
Antwoord van Bird Brand
Thank you Linda! That is great to read and share with others. Will check out your IG! Much appreciated and hope it all went well!
it took 10 days to get the delivery!
30 mei 2025
Antwoord van Bird Brand
Hi Russell, sorry for the low score! We delivered your drum on our own van as you are in our catchment each Friday. You ordered Friday 23rd May and we delivered to your site the following Friday 30th, so that is 5 days minus a 1 bank holiday that is 4 working days! I know you called to say you couldn't find the delivery (we got a signature), so maybe that is why you say 10 days! Perhaps it's unfair that we only receive 2 stars. Thanks anyhow!
Good communication
Good communication from ordering to delivery, packaged very well and correct product, which worked really well to remove mould from fence panels. The only negative is the postage was the same price as products ordered, which made it an expensive buy, but would use company again.
7 mei 2025
Antwoord van Bird Brand
Thanks Elaine, that is great. Yes, parcels with liquids seem really expensive :( but thank you for a kind review.
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