Fantastic old fashioned customer service!!! Hallelujah . Kept informed every step of the way. I asked for a 30 min arrival call and they were as good as their word. Polite and brought the item in. Sm... Toon meer
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Lees wat reviewers zeggen
I only ordered the bed on Sunday then had an email to say it will be delivered Tuesday 28/04 or pick my own selected date I went with there delivery date and it was delivered on time both people who... Toon meer
Bedrijf heeft geantwoord
The sofa was purchased with a delivery date of or before Wednesday Shipped by the supplier. Quote: 1 item(s) will be delivered on or before 22/04/2026. I then received an email from the delivery... Toon meer
Bedrijf heeft geantwoord
Ordered a Birlea servile 6 chest of Drawers Came within 7 days choice of delivery day. On delivery day was updated along the way actually delivered exact time Guys were very polite and respectfu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Contactgegevens
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, Verenigd Koninkrijk
- 01332 812870
- info@birlea.com
- birlea.com
4,3
Uitstekend
4K reviews
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Antwoord van Birlea Furniture
Thanks for taking the time to leave a review. We're pleased to hear you found the Birlea team well informed and that the communication throughout your experience was clear and helpful.
Exceptional quality,looks stunning fast…
Exceptional quality,looks stunning fast delivery and already assembled.
Definitely recommend
3 maart 2026
Antwoord van Birlea Furniture
Thanks for taking the time to leave a review. We're thrilled to hear you’re enjoying the exceptional quality and stunning look of your Birlea product, and that the fast delivery and pre-assembly made things even easier. We really appreciate the recommendation.
Antwoord van Birlea Furniture
Thanks for taking the time to leave a review. We're glad to hear your Birlea order arrived quickly and on schedule.
Bed delivery
Arrived on time, polite & pleasant chaps very pleased with the service
7 januari 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thanks for taking the time to leave a review. We're pleased to hear your Birlea order arrived on time and that the delivery team were polite and pleasant, making your experience a positive one.
Speediest delivery ever and polite and…
Speediest delivery ever and polite and helpful service on delivery ! Excellent!
4 maart 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thanks for taking the time to leave a review. We're thrilled to hear you experienced such a speedy delivery and that the Birlea delivery team were polite and helpful.
Very Helpful Delivery Team
Very happy with the delivery of my new Birlea bed. Very helpful team that also brought the heavy box upstairs for me.
Would definitely recommend.
3 maart 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you for taking the time to leave us such a lovely review!
We're really pleased to hear that you were happy with the delivery of your new Birlea bed and that the team were helpful in bringing the box upstairs for you. It's great to know the service made a positive difference to your experience.
Thank you as well for recommending Birlea – we really appreciate your support.
Delivery guys were early and…
Delivery guys were early and communicated brilliantly - took my new lovely chest of draws upstairs and carefully left the bed where I wanted it - ultra efficient- very happy - thank you
4 maart 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you for your kind review!
We're delighted to hear that the delivery team communicated well and made the process smooth for you. It's great to know they took care placing your chest of drawers upstairs and positioned the bed exactly where you wanted it.
We're really pleased you're happy with your experience and appreciate you taking the time to share your feedback.
Delivery was booked for between 8-1pm
Delivery was booked for between 8-1pm
And they arrived 8 am on the dot very polite
3 maart 2026
Antwoord van Birlea Furniture
Thank you for taking the time to leave us a review!
We're really pleased to hear that your delivery arrived right on time and that the team were polite. It's great to know everything went smoothly.
We appreciate your feedback and hope you enjoy your new Birlea furniture.
Cannot place in required room
The driver stated that they cannot take the furniture upstairs as they’re not insured to. I’m a single parent so have nobody to help me lift this bedroom furniture which is 72kg. If you’re delivering bedroom furniture, this should be placed in the required room. I’ve now got a chest of drawers in my hallway that I can’t move.
3 maart 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
We’re really sorry to read this and can completely understand how frustrating and difficult this must have been.
This certainly isn’t the experience we want any of our customers to have. Our deliveries are carried out by third-party transport partners, and while there can sometimes be insurance restrictions around carrying items upstairs, we appreciate that this should have been made clear and handled better.
Please could you send us a direct message to info@birlea.com with your order details so we can look into this properly? Our transport team will investigate this further, as this isn’t the standard of service we expect.
We’d really like the opportunity to put this right for you.
Clear and simple instructions and looks…
Clear and simple instructions and looks great!
2 maart 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you so much for your lovely review!
We’re really pleased to hear you found the instructions clear and simple, and that you’re happy with how everything looks once assembled. That’s exactly the experience we aim to deliver.
We hope you enjoy your new furniture, and thank you again for choosing Birlea!
Great delivery
Great delivery, very polite and helpful in bringing it in to the room I needed.
Great mattress !
Thank you.
2 maart 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you so much for your fantastic review!
We’re delighted to hear that the delivery team were polite and helpful, and that they made sure everything was brought into the room you needed — that’s exactly the level of service we aim to provide.
It’s also wonderful to know you’re pleased with your mattress! We hope you enjoy many comfortable nights ahead.
Thank you again for choosing Birlea!
Great delivery service
Was able to track arrival time online. The guys were polite and friendly and very happily and efficiently carried all the boxes straight upstairs. Can’t fault them.
2 maart 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you for your lovely feedback. We’re delighted to hear the delivery service met your expectations, from tracking the arrival time to the polite and efficient delivery team. It’s great to know everything went smoothly — thank you for taking the time to share your experience.
Antwoord van Birlea Furniture
Thank you for your feedback. We’re pleased to hear the delivery was professional and that the team were polite and helpful.
Don’t expect it to last more than a year at best.
Disappointed. Very cheap, light weight materials. Flimsy, thin, soft pine. I had to add a load of heavier duty timber to give me confidence the bed wasn’t going to snap as soon as I as anyone sat on it. Poor quality. Wouldn’t buy again.
28 februari 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
We’re sorry to hear you’re disappointed with the bed and that it hasn’t met your expectations. This is certainly not the experience we want for our customers, and we take feedback about build quality very seriously.
We’d really like the opportunity to look into this further and see how we can assist. Please could you contact us with more details about the issue, including your order number, so we can review this properly and advise on next steps.
Thank you for taking the time to share your feedback — it helps us continue to improve our products and service.
Wrong do it again….
Furniture arrived fine but was badly damaged. Now have to wait for a new one - bad quality control and no visibility as yet when the new one is going to be delivered and the damaged one removed (which is currently sat taking up
space in hall!)
27 februari 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
We’re sorry to hear about your experience and understand how frustrating this situation must be, especially having the damaged item taking up space while you wait for a replacement.
This is not the standard of quality control or communication we aim to provide. We would really like to look into this further and give you an update on the replacement and collection. Please could you contact us with your order number and any relevant details so we can assist you as quickly as possible.
Thank you for bringing this to our attention — we appreciate your patience while we work to resolve this.
Antwoord van Birlea Furniture
Thank you for your feedback! We’re pleased to hear you were happy with the service.
Bad design
Bad design, bad quality,
They said that an eraser would be put in the packaging to rub out the numbers on the panels, well that was a joke as we only had three panels with numbers on 2,10,and 11. After over hours figuring out how to put it together, the draws were hard to pull in and out eventually all the ball bearings came out hence the reason why we took out all the pieces and smashed it up. Waste of money waste of time. should’ve realised by the price you only get what you pay for in my opinion it was a waste of money.Do not buy this product. 😡
25 februari 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
We’re very sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the standard of quality or usability we aim to provide, and we regret the inconvenience and disappointment caused.
We would appreciate the opportunity to look into this further and understand what went wrong. If you’re willing, please contact us with your order number and any additional details so we can review this properly and see how we can assist.
Thank you for taking the time to share your feedback — it helps us identify issues and improve our products and service.
Friendly helpful great communication
Friendly helpful great communication
27 februari 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you for your lovely feedback! We’re delighted to hear you found our team friendly and helpful, and that communication was great.
Great buy
Delivered as planned. Ordering was great. Didn't see it was self assembly, but husband managed to put the sideboard together. He was dreading it but it went together quite good. It looks amazing. It has completed our vision. And is as good as the picture shows. There's a couple of marks, and we were short of the tiny black screws 7 of them. But they were for the tiny brackets on the back, 4 in each section which he's leaving off as worried the screws might show through anyway.
26 februari 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you for your detailed feedback! We’re delighted to hear the sideboard looks amazing and has completed your vision — it’s great to know it lived up to the pictures and that assembly went more smoothly than expected. We do appreciate you mentioning the small marks and missing screws, and we’re sorry for that inconvenience. If you’d like us to look into this further, please don’t hesitate to get in touch. Thank you again for sharing your experience!
Great Product
Great Product. Service was excellent. Call ahead which helps plan the day. Thank you very much
26 februari 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you for your lovely feedback! We’re delighted to hear you were pleased with both the product and the service, and that the call ahead helped with planning your day. We really appreciate your kind words — thank you!
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