Birmingham City Council Reviews 

Disgusting

Got a PCN notice for driving through the clean air zone although I had paid on the day I had driven into the zone. why????????????

If I could give 0 stars I would!!

Received a bus lane fine through the post and this was the first letter I had for it and was made aware of. It stated the cost has doubled to £105.00 from £70 as it had not yet been paid yet this was the FIRST I’ve heard of it.
Called up to discuss this and the woman was absolutely rude shocking how she has a job there! She was very sarcastic in a very unprofessional manor I wish I got her name to make everyone aware of the nasty woman! They said there is nothing I can do other than pay this or ignore it and go to court and get a potential CCJ for not paying it as it on their records they sent the first letter, when it was not sent! Now with someone with anxiety too this is not what you want to get told. I think this is absolutely appalling. Typically Birmingham city council are in the gutter with money and are doing nothing at all for the community and I didn’t receive the first letter, but it’s doubled makes me think they didn’t send it to scam more money instead of sending it!

Leaving a 1 star is too good, but is the only way to leave a review! Charged £120 for a pcn I appealed! Charged for Images of the vehicle captured on camera at Bristol Street at Belgrave Middleway Although this is not supposed to be part of the clean air zone as clearly stated all on there websites! They broke so they just trying to get all the money they can from people who are already below the breadline! Very disappointing that this is how low they have scoop to get money from people who are already struggling!

Just bad 😞 literally what is wrong with these people

I received a pcn for entering the clean air zone. We travelled via the back roads and there were no signs anywhere, as we were part of a wedding convoy a number of cars received this. The other vehicles appealed and were let off. I appealed and did not hear anything back, they have now written to me 1.5 years later demanding payment.

I contested the decision on my Penalty Charge Notice (PCN) within three days of receiving the notice. However, the council took seven weeks to respond and ultimately rejected my appeal. The PCN amount should have been frozen or reduced during the appeal process since I submitted my representation within 14 days. Unfortunately, they not only refused this request but also increased the PCN to the full amount.

Additionally, their online system lacks the functionality to submit appeals, forcing individuals to go through the inconvenience of writing a physical letter, visiting the post office, and paying for postage. This situation suggests a deliberate effort to discourage people from exercising their right to appeal, which is a matter of public entitlement.

Since June I’ve been trying to sort my issue out regarding my council tax ! It’s December tomorrow and still waiting, I sent several emails, some letters regarding my situation, and I feel like I just wasted my time with this company!

Appealed clean air fine, thought the cost of £60 would of been frozen until the verdict came through. But oh no not only was my claim denied it has increased to £120. As a bankrupt council I doubt very much anyone wins their appeal. Absolute robbing ba@#@rds!!

I fully agree with negative comments below. To add to it the advisers are so rude… no wonder why they went bankrupt.

Absolutely pathetic! Failed bulk waste collection, no communication and still haven't collected 5 days after the collection date. Don't offer the service if you cant provide it.

Failed bulk waste collection due to operational issues ( no staff )

Don't take money if you can't complete the job and let customers know when you have no intention of fulfilling your job.

Get rid of centralised call centres and make the yards accountable as these managers are getting away with poor service.

Also don't make customers beg to get thier money back.

Used another service and cost considerably more £146 instead of £35.70.

I whole heartedly agree with the overwhelming negative sentiments. Absolutely abysmal communication when collections don't occur. wish I could give a zero

Appallingly bad website / online service.
I tried to order a birth certificate and have it posted abroad (this concept seems to exceed their imagination....). Website kept refusing entries and breaking down, I had to redo it twice and in the end they wouldn't accept a MasterCard payment anyway....

Such poor customer service - unsurprising that they are bankrupt. Awful service, quick to charge people, extremely slow to respond and exceptionally poor with communication. I will never visit this place again.

News has said council is bankrupt.
80.00 plus to take rubbish from commercial to tip, half a wheelie bin in size of rags, old areosoles and bits and bobs, refused on phone or asked to take pics.

Seeing as how everything is recycled, and key word here is "workers" then organise each item for its next step in the recycling process. I am dumbfounded that as a businesses to make money from its recycling operations that goes back into the money system...
Euro was red tape apperently.

How many forms are needed to be filled out to take an item to be recycled?

Charged 2,000.00 for driving into Birmingham "clean" air zone though 4 times recently.

Have received a summons to appear in court for not paying my council tax which is completely wrong, I have paid fully up to date and owe them nothing. After calling them I have had to pay a £75 pound penalty and the remainder of council tax till April just to avoid appearing in court.
Guess that's what we get for voting a Labour council in.
Seems odd that they can miss bin collections & never fill potholes on our roads & all we can do is suck it up. Totally incompetent, no wonder they're bankrupt!

Birmingham City Council customer service is very poor and the staff are extremely unprofessional.

Horrible council tax service

Honestly couldn’t receive any worse service from birmingham council tax office. Called them to discuss some queries on Monday afternoon and the woman who took my call was very unprofessional. She couldn’t answer any of my questions and didn’t give my any useful advice, seemed like she didn’t even know what she was talking about. When I continued to be confused wanting answers for the ridiculous high council tax that seems to be very incorrect the lady literally hung up the phone on me as I wasn’t already waiting for over an hour to speak to someone. Absolutely raging and unhappy with the service. My email also didn’t get a reply till 6 months later, we are not pleased at all.

Birmingham City Council has shown a cavalier disregard for public money. With 21 of you on over 100k a year .with the council leadership that seems to fail to admit little or no blame. In fact they seem to act as it was a act of God its gone bankrupt. Rather then stupid and chronic mismangement.Now you will look to the rate payer to bail you out. When you should be in the dock for incompetence in public office.

jess phillps paid hundred thousand pounds a year by the banking industry
andrea rayner a decent lady conversed with my disabled partner
not long after this mp was found guilty of lies to parliament
s greathead