Bitcasino.io Reviews 94

I have been using the site for several months.
I have no experience with the withdrawal process or the KYC process as I have not won anything substantial after depositing a couple thousand dollars.

that aside, I have had the rudest customer service experience that I have ever experienced with any online casino on this site.

"Choi" was condescending, rude and did not read my messages. I was accused of behavior I was not exhibiting. The customer service representative then promptly close the chat before I could explain or defend myself.
Even though I had pre-emptively explained why I had been in chat several times (I was having Internet issues and could not see the chat responses and kept getting bumped out of chat).

I do not feel comfortable depositing here any longer.

I am surprised and disappointed.

I have sent an email with screenshots of the chat explaining the situation.

Will update accordingly if there is a resolution.

I am writing this review after spending more than a week trying to resolve a serious issue privately with Bitcasino / YoloGroup.

Information connected to my player profile and VIP activity was disclosed outside the company. I have since obtained sufficient grounds to conclude that the source was internal.

This is not only a question of privacy — this concerns trust, confidentiality, and potentially serious failures regarding customer data handling.

I immediately reported the issue to Bitcasino.

More than a week later, I still have not received:

* a clear explanation of what happened,
* accountability,
* confirmation regarding scope,
* meaningful updates,
* or any proposal aimed at restoring trust.

Only repeated “we are investigating” responses.

As a long-term high-level VIP player, I trusted this company with sensitive information connected to my activity. Today I am left dealing with uncertainty regarding what exactly was disclosed, who may have access to it, and whether further misuse is possible.

People underestimate the consequences of these situations. Once information leaves internal systems, customers are exposed to risks ranging from profiling and targeted approaches to fraud attempts, manipulation and other forms of misuse.

The psychological aspect matters too. I should not have to question whether information related to my activity has been circulated outside the platform I trusted.

What shocks me equally is the response afterwards: despite the seriousness of the issue and despite my long-standing VIP status, there has been no serious attempt to resolve the matter, no remediation proposal, and no discussion regarding compensation for the risks and distress caused.

If confirmed as a breach of confidentiality obligations and applicable data protection requirements, including GDPR-related responsibilities, the implications are substantial.

At this stage, I am preparing legal action and reviewing further escalation options with external counsel.

The original issue is serious. The lack of urgency afterwards made it worse.

Based on my experience, I cannot recommend Bitcasino / YoloGroup from a trust, privacy or customer protection perspective.

I play here for a long time. They are not Scammers.

I dont get it, my 3 favourite casinos (and I tried dozens... literally) have very low scores.. and I notice that proofed Scam Casinos maintain high Scores on trustpilot.. what the hell!

Safe and fair platform, instant withdraws, excellent support, Max RTP set on all providers.

1st Casino where I saw the live RTP feature (please short up the refresh times)

Could improve the bonus for loyal players or more casual ones, thats the only complaint I have about bitcasino. They have to work on that.

user: gilfranc

je m'inscris, je joue, je gagne, je retire mes gains, compte bloqué.

גנבים
!!!!!!!!!!

Very very long withdrawal and verification process, never will play again here

Ich spiele vom ersten Tag an in diesem Casino, am Anfang hat man immer mal wieder einen Gewinn gehabt, auch höhere so um die 100k, alles wurde immer ohne Probleme ausgezahlt. Die letzten 14 Monate gewinnt man in diesem Casino nichts mehr, es scheint als seien die Automaten manipuliert. 1500 Euro eingezahlt, 1 euro einsatz pro drehung, insgesammt 70 euro gewonnen! das geht so schon seit über einem Jahr, wenn mann dann mal freispiele bekommt sind die gewinne einfach nur ein witz! Ich werde mich nun von diesem Casino trennen und nie wieder hier spielen! in 12 monaten 40k eingezahlt und grade einmal 1800 euro an gewinnen bekommen! Ich denke die betreiber machen sich hier die taschen voll auf kosten der User! Betrug und Manipulation!

This casino is a fraud they will confiscate your money and close your account with some rubbish excuse that you broke the t&c which is a load of BS you better play in a different place if you don't want to be scammed

Its a Scam Casino!
No Withdraw, Money goes from 2000$ to 1000$ without playing...
If you split a 20 in BJ and Dealer did not splitted, the Customer Support (Choi) says you doubled on a 20!...
Have Fun!

Honestly it matters not how many 1 star reviews foolish people have given i give 5 my overall experience was amazing, the game play the speed on cashing out quick was just top notch i will continue to be a player here for the long run, love bitcoincasino io

Overall casino experience was great but the customer support is nowhere to be found. This is what casinos and casino owners do not understand! Just hire competent people for customer support and your customers will be happy.

I’ve been playing at Bitcasino for quite some time now, and I have to say, my experience has been nothing short of frustrating. Despite spending a considerable amount of time and money on their platform, I’ve never once had a win worth bragging about to my friends. In fact, I’ve consistently lost my initial balance, no matter how carefully I played or what games I tried.The lack of meaningful wins makes me seriously question the fairness of their system. It feels like the odds are stacked against players in a way that’s hard to ignore. While the site itself is sleek and offers a variety of games, the constant losses and lack of rewarding moments make it hard to recommend. I’m convinced Bitcasino games are rigged, as my prolonged experience has yielded nothing but disappointment. Save your money and look elsewhere for a fairer gaming experience.

Absolutely terrible customer support experience.
I registered 2 days ago and voluntarily completed KYC. Played a lot last night—lost some, won some back—ending slightly down. This morning I got a message saying MY WITHDRAWAL REQUEST WAS DENIED… except I never requested one. With 2FA enabled, I know nobody else did either.

I went to live chat and was told to email the security team. In a case like this, I’d expect them to reach out to me proactively. Instead, they sent me another KYC link—same ID + live face video I had already done, but from a different provider. After completing it, I emailed them to confirm my account was fine. No reply.

Tried requesting a withdrawal just to check if my account was functional—denied. Support told me (again) to email security as I have LIMITATIONS ON MY ACCOUNT. That was 10 hours ago… still no response.

It’s 2025. This is a licensed crypto casino. The site itself is solid—game selection is great—but with support this slow and disorganized, my confidence in them is zero. 1 star.

I made an account for payments from the partners Io affiliate program, I was paid money to their website, but they do not give it back, referring to the rule 7.6 . Although I am not a player, but a partner, they should not have arranged these checks at all, I use their website as a hub For transferring money to my wallet And other addresses.They've been holding my transaction for over 24 hours now, and they promised they'd check it during that time. I can't even imagine what they're doing to ordinary players. All the positive reviews are a scam

My nickname katoro

Horrific. Held my money when trying to withdraw saying that I need to fill out a "withdraw" application. This was AFTER submitting my ID for verification. A SCAM. DO NOT GIVE THEM YOUR MONEY.

One of the worst casinos I've ever played at! More than 5 deposits of over €250 and not a single good win! I've never experienced anything like this! Spin after spin and no win! The money keeps going down! Don't listen to these positive comments, they're definitely fake! To everyone reading this, stay away from this casino and save your nerves and your money!!!

Do not trust them, this website is a fraud. They just steal you money

Absolute SCAM!!! They don’t let you play your bonuses and just come up with a ludicrous reason to close you account. Absolute WORST casino online!!!!

Absolute Scam. They simply do not pay out your winnings. All the positive review have to be fake, there is no way anyone cannot call this is a scam. When you want to withdraw winning, they will do EVRYTHING not to pay. In the end, they will get their way.

Best casino out there!!i have received in my email a no deposit bonus $30 and got lucky to complete the wagering requirements and won $500,then try to withdraw it and receive it without depositing!!i recommend this online casino!,legit!