BLACK+DECKER™ UK Reviews 

Do not buy from Black and Decker.
I bought one of their cordless drills from Argos. Started to stop working after a few uses. I called Argos and they said I have to contact black and Decker. Black and decker kept asking for emails with serial number, photos etc and after 3 weeks still product not returned. Avoid them.

Black and Decker customer service is the worst I have ever experienced. Never ever buy anything from them because if you have a problem it will not get resolved. Product quality is vey poor. I had a complaint on a faulty workmate I provided photos receipts etc etc . I had to repeat myself many times and no apologies so I still have a rubbish product.

Customer service cannot provide any basic information on their own products claiming that's buyings advice. Firstly, why can't they give advice about their products? Secondly, diameter of an orbital sander is a basic parameter that should be easily available while their website don't provide such data. Neither does customer service. Shocking.

Sadly the zip failed on Black and Decker garden vac bag Gw250.
The zip is not robust enough, and there are no replacement bags.

Another brand off the list - will never buy from them again. Dreadful customer service. If you call their main number you reach one of the worst of the Philippine call centres. They either don't listen to what you ask you them, they go silent, or they disappear and won't end the call because they know if they do you will be directed to the satisfication survey where you will complain, so they keep the line open to prevent you from notifying Black and Decker how terrible they are.

Black and Decker provides the customer support number, but the staff say they do not answer queries on Black and Decker products!!

Black and Decker has lost its way.

Just received a Workmate for my birthday. The wooden jaws do not align so I will have to modify. Re

My wife ordered a black and decker workmate for my birthday. On assembling it I discovered that there was an incorrect item , after spending two hours assembling.
I contacted there customer service department.
They were totally uninterested & unhelpful.
All they said was return to your supplier, Amazon !
I explained that I was disabled and it would be to bulky for my wife to take to the post office , totally uninterested and basically not there problem .
Will never use them again .

Don’t be mislead by giving a review before your complaint has been sorted!!
I made that mistake after I had called there help line and had a very pleasant conversation, but that was all it was!
They will find any excuse not to honour there warranty,
Black and decker is now just a very very sad reminder of how a good, reliable, trustworthy British manufacturer has degraded itself into being just another importer with no moral or quality standards, of cheap nasty work once rubbish. STAY AWAY!!!

18volt 2.0ah, the batteries are rubbish, £300.00 of outdoor equipment, nothing to do but to replace with a new brand, avoid wasting your money

Waste of money. We bought their cordless vacuum cleaner. The original vacuum lasted for 2 months and broke down. We reached out to their support who surprisingly replaced it quite quick. So we were impressed with the service and hoped that it was just a faulty product. However, 8 months have passed and our replacement vacuum stopped working. This time the service team claimed that they can't replace but they can look at it and fix it. We are responsible to figure out how to pack it back to them. No one has asked if we will be able to pack it in the box. It's like I keep huge boxes all over my house.

Honestly, just be smarter and go buy a henry or Dyson. Even we will get ours fixed how long this one will last? Not worth the time trying to sort this out.

ΑΠΑΡΑΔΕΚΤΟΙ ΝΤΡΟΠΗ ΤΟΥΣ.
Αγόρασα ένα κρουστικό τρυπάνι BLACK+DECKER 500W, σε λίγες ημέρες χάλασε. Επικοινώνησα με το servis με email και έκαναν ένα μήνα να μου απαντήσου. Μου είπαν να το στείλω και μου το επέστρεψαν χαλασμένο και ισχυρίζονται ότι δεν έχει πρόβλημα. ΑΠΑΡΑΔΕΚΤΟΙ ΝΤΡΟΠΗ ΤΟΥΣ.

i bought a pedestal fan and drill…
i bought a pedestal fan and drill machine both stop working just after 3 months.
upon contact to under warranty, however, they stop responding to my emails and provided me a fake email.
whenever I sent an email I never got a reply back.

I am very disappointed with my Black & Decker vacuum cleaner, model no. BHFEA18D1. It worked well for a few weeks, but now it hardly sucks up any dust. When it does, it just collects on the brush, to be dumped a few seconds later. The brush falls out and jams. The dust case is empty, the filter is clean. The suction tube is clean. It is not fit for purpose! It was £199, reduced to £100. Daylight robbery!

Purchased a Stanley Fatmax cordless drill with 2 batteries on 03.05.2023. Got home and tried to use my product few days later. Tried charging batteries and one battery was completely dead. Contacted Stanley and the only thing they could do is give me £20 for a £40 battery claiming that they can not just replace the said battery. After a long time on the phone I decided I could live with just one battery so took the £20.
I then registered the drill for the 3 year guarantee and used the drill 6 or 7 times. The 10mm drill bit is stuck in the chuck and I can't get it out.
I again spent 10 minutes on the phone to Stanley to be told this is not covered in the guarantee.
Absolutely ridiculous - poor quality products and poor customer service will never by Stanley or Black & Decker products again.

Very poor quality control. Batteries on strimmer lasted just a few times. AVOID their products.

At the end of May 2023, I bought a Black+Decker electric hedge trimmer model BEHTS501-GB as it had a long blade at 600mm, a 600W motor and stated it would cut stems up to 35mm.

I used it it 4 or 5 times until the last time on 23rd July 2023, it stopped cutting. The motor will run, but the blades do not move....I suspect a gearbox failure.

It comes with a 24 month warranty, so I contacted B+D customer services, which over time I found was an off-shore call centre and no matter which number you find online, they all lead here.
I completed the required claim form and submitted this with the supporting evidence, as required, on 25th July.

I waited until 1st August and as I had heard nothing, contacted the service team agent again. I was told that the exchange of product (a replacement) had been approved and either the new item would be delivered or I would be contacted by the UK Service team within 7 to 14 working days.
Long story short, I have waited (in which time I contacted the service call centre twice more) until the day after the time limit was up and I have received neither any form of contact nor a replacement machine.

Not only did this product fail, having been used for a mere 1.5 hours (accumulative time) but I have never been kept informed of progress. The only time I get any information is when I contact what I believe is an off-shore call-centre.

I have finally been given the email address of what I am told is the UK Service Team. I have complained and given notice that I reserve the right to take action to claim a refund if they do not fulfill their commitments. So far, no response, just an automated holding email giving yet another case number.

This pruduct has not delivered what they promised in the published description and I have experienced appalling customer service. The ladies at the call-centre are all very nice and polite, but apart from acting as the information taker or reading what they can see on their system, they are completely without authority.

Based on this experience, regardless if I am given a new tool, as they stated, or not, I cannot recommend this brand for product or service and I will never purchase any of their tools again.

So my advice is, look at other brands and definitely do your homework to see if you can deal with a UK based company in case anything does go wrong with it.

lowest quality garbage ive ever bought avoid if you like not throwing money away

I bought a black and decker mower and the flywheel that cools the motor broke. My machine was under 2 yrs old but I couldn't find my receipt. I searched for a replacement part which was just a cheap plastic wheel, but would have to buy the whole transmission costing more than I paid for a new mower.
I complained to customer service as the part was not sold separately but got nowhere.
DON'T BUY BLACK AND DECKER, THEY ARE RIP OFF MERCHANTS.

Not actually Black and Decker anymore - so suspend your fond memories of Grandad's drill being reliable etc. Now they allow Chinese companies to sell stuff with their name on it, RKW for example, Black and Decker do not support these products, so makes you wonder why they put their name on it. Its a marketing gimmick to take advantage of what was a strong credible brand.

I have a Black and Decker cordless strimmer. The charger started smoking and burnt out. They sent me a replacement but that did the same thing. Finally I had to buy a third charger. I suggested that they should do a recall as this could cause a fire. No response from Black and Decker.