BLACK IRON HORSE Reviews 

My family and I went in-store to do a test drive of one of their cargo bikes, but unfortunately the experience fell way below expectations. From doing our research online, their line of products seemed exciting, innovative and of high quality, so you can imagine we were looking forward to testing out one of their bikes. We were hoping to try out a particular model of theirs based on our needs as a family with a young baby. We arrived at the store only to be told that the model we wanted to try wasn't available - i.e. only 2 of their models were available for testing. As such it was difficult for us to truly determine if Black Iron Horse cargo bikes were right for us. In addition to this limitation, we found the in-store personnel incredibly unhelpful. She lacked basic knowledge of the bikes (and even cargo bikes as a whole) and couldn't answer several our questions. She also made a huge assumption that we knew everything about their bikes so when asked to give us an overview of their products so we could better narrow our choice, she provided incredibly confusing explanations of the different models, etc. Overall, it was a pretty disappointing experience and a huge deterrent to purchasing one of their cargo bikes. There is massive potential for Black Iron Horse to do well in their market but they're missing the mark when it comes to a vital piece in the purchasing decision of their target market.

Filimon og Black Iron horse fantastisk service - grundig eftersyn og god kommunikation hele vejen.

Bookede prøvetur og Jesper var bare skide sød og cool. Uden tvivl, den bedste ladcykel ever.
Bestiller en BIH på abonnement i næste måned og min datter og jeg tæller ned. Vi glæder os!!😊

Filimon was great explaining the different bikes and what each was best for. Highly recommend coming here for great bikes and great people.

Der var god tid til introduktion af cyklen, og bare generelt god service hele vejen rundt😃

Det var ret bøvlet at finde en tid til min rutine service. Da det først lykkedes var de hurtige, grundige og venlige. Ligesom de har været igennem hele forløbet af mit køb af cykel.

Fin betjening. Søde folk, der rådgiver efter bedste evne.

Har adrig oplevet andet en god service i burikken. Cyklen er heller ikke værst ;)

Super fin prøvetur og rigtig fin betjening. Vi vender helt sikkert tilbage.

Great bikes, good quick service and what seems to be a smart business model.

Den bedste service og bedste cykel på markedet👍

Stor imødekommenhed , og nogle rigtigt fede cykler

Super good service and experience.

We are extremely pleased with our Polly Family, which we bought in the summer of 2023: precise handling with the rear-wheel turning, a nice smooth ride, and masses of space for two biggish kids and then some.

Our experience with the team at Black Iron Horse has also been great, through multiple tests drives, service, and dealing with a small issue that arose with no hesitation.

All in all, getting this bike has been a big success for our family. We shouldn't have waited so long!

Super gode cykler og top service! En klar anbefaling herfra!!

Fantastisk service med en masse tid til at hjælpe, besvare spørgsmål og hjælpe med at finde den rigtige løsning!

We loved the bike ride and great conversation with Jesper about the bike details. We recommend to try.

+ Great service and craftsmanship
+ Awesome bikes
+ Competent mechanic
- several weeks waiting time for a service

Super service, friendly people, top quality.