Blacklabelgrading Reviews 12

Great first experience. Sent 7 cards off on tcg bulk, took about 6 months or so. Had no issues.

Grossly exaggerated timelines, terrible communications and cards that were clearly switched during the grading process. Zero personal accountability. Go elsewhere.

I am writing this review after a very stressful and disappointing experience.

At the beginning of January, I shipped 5 collectible cards to this company, which publicly claims to be an official partner of PSA, Beckett, and CGC in Europe (based in the Netherlands). I carefully followed their instructions, created the order correctly, and shipped the package to the exact address they provided. My courier delivered the package within 2 days.

After 24 hours with no update from the company, I contacted them for clarification. Several days later, they replied saying they did not have the package. Only at that point did I learn that they rent an external space to receive shipments — something that is not clearly specified during the order process. There is absolutely no transparent tracking system between their receiving location and their internal operations.

They insisted the package was not delivered to them and pushed me to open a claim with the courier, despite the courier showing confirmed delivery. At one point, they even attempted to suggest that the courier had left the package at the wrong location.

The most alarming part: there is apparently no internal tracking between the company and the third-party location where they receive packages. Once marked as delivered, there is no visibility whatsoever. For a company handling items that can be worth thousands of euros, this is completely unacceptable.

After 10 working days, the courier located the package. Ironically, the company then informed me that the package had been found. However, during that entire period, they repeatedly claimed it was not there.

Due to their mismanagement and the complete lack of reliability, I requested that my cards be immediately returned to me to avoid further risk. Despite the serious inconvenience they caused, they did not prioritize my return shipment. On the contrary, after multiple follow-ups over 8 days, they responded by saying they also have other customers and that return shipping is not something fast.

In total, my cards were effectively stuck for one full month. For most of that time, I had no certainty whether my package was lost, misplaced, or stolen.

This is not an exaggerated or fabricated story — this is my real experience. From Europe, if you care about your investments and the safety of your valuable cards, I strongly recommend avoiding this company.

Completely unacceptable management, zero transparency, and extremely poor customer handling.

I used BLG for 6 orders totalling roughly 110 cards since tariffs were introduced (+ a few times before) , after I was unable to submit myself to PSA. They have a 3 week additional turnaround time in either direction (shipping to PSA and back), totalling 6 weeks extra. If you pay for a 20 day turnaround with regular, be prepared to be disappointed.

When people raise concerns, they claim that all middlemen have this issue. I initially believed them, however after trying other middlemen, cards arrive and return significantly quicker (with PSA tracking stages not having a 3 week delay) and turnarounds seem to be roughly 5 weeks less.
I also used them before the tariffs and shipping to PSA was still slow. I assume that they use the cheapest shipping possible at the cost of their customers.

The owners also have poor communication, and I would not use again.

Great communication from start to finish. My card was the Alt Art Gengar from Fusion Strike! Will use again. Just under 3 months from start to finish for PSA regular service.

Avoid using black label grading at all costs, the communication from them is very bad. My cards were sent away in July, I got an email at the start of November saying cards have arrived back and it will be 2-3 weeks until I receive the order, it has now been 7 weeks and still nothing, they don’t answer emails or phone calls. Use subcenter over this company and I promise you will get your cards earlier and have a better customer service experience. The fact they think they don’t have to communicate with you when it’s thousands of pounds worth of slabs that have appeared to have gone missing is crazy and I am now seeking legal advice

1 star is to much for this company, never seen a service like this, since the middlemen in EU is changed and is now Kevin, this company is gone from a 10 to zero. RIP BLG for this clown

Depending on the service you choose it can take a while; but that's just PSA.

However, that doesn't take away from the overall experience. Black Label Grading are a safe, trustworthy, affordable way to send your cards to the biggest graders.

I was overjoyed to receive my cards back after waiting a while, and have already made a second order with BLG.

Keep up the great work.

By far and away the worst grading experience I’ve ever had in my life.
Sent 3 cards away in February, confirmed receipt of cards by black label on 21st February. 25th July today and still no sign of my cards, very little to zero communication (basically an email once a month to say the cards are with PSA) and no phone to contact them. They won’t even call me and offer an explanation.

This is my first time grading cards & i'm happy to say I was pleased with the results, I chose the pearl service pre-Christmas which resulted in some delays but the communication was top notch and was very lucky with my grades getting 3 pristine 10s. Definitely the go to service for grading in the UK.

SCAM? Is it a Scam?
Suspicious info about Blacklabelgrading.com:
They charge an exorbitant price £300 ($414). BGS/Beckett charges £181 ($250) [without middleman/aggregate] so why does BlackLabelGrading.com charge so much!?
Their Postage address seems to be a Post office.
Their Business address seems to be stated at the same location where a Florist is located. They don't have a shop.
BGS Beckett website does not list Blacklabelgrading as an aggregate!
Is it a SCAM? I don't know.