blacklinecarcare.com Reviews 

Great communication on my orders, product arrived on time and are as advertised.

I like it . I will be buying more products .

Interior cleaning bundle was better than expected, they work like advertised. Delivery and packaging was beautiful.

quality products for my car, which I’m very particular about. the prices are reasonable for such well made and performing chemicals, and towels and brushes, and the purchasing and shipping process is flawless. I’ll definitely be spending more $$$ with these folks.

Worse product ever and customer service sucks. Says refundable but never stimulates you have to pay shipping. Even if you want to exchange. The liquid is like water with no scent. I doubt any product is in there. 39.00 dollars for colored water

Ordered drying towel and when I opened and saw the packaging, this is "elevated" stuff. I don't think I did it properly, but cut time off my dry time significantly. TIme will tell, but right now it's worth it weight in gold.

Just tried the Crystal window cleaner-WOW STUFF WORKS GREAT!! I also got the interior cleaning bundle, which I'm looking forward to using on the weekend.

The product I have purchased have been a great help in me keeping Truck the best on the lot at work inside and out…

Outstanding. Looking forward to using more products in the future.

The towel is amazing. I save so much time after washing. I cleaned my wifes black suv in the sun and was worried about water spots. The towel removed the water so quick and easy that there was no time for water to dry. Really great towel! I purchased the microfiber wash to preserve the towel.

The products that is produced by this company is second to none. Very good products, fast shipping and excellent customer service. Keep doing what you are doing.

It looked nice, but it wasn’t what I expected. It didn’t perform to the level that they advertised and way smaller than it looks ….i do auto detailing and I would not refer this to my friends…I gave it 2 stars because they did deliver it in a timely manner and it was packaged nice .I’ve bought these towels from other makers and I love them .I probably wouldn’t suggest it for anyone. I kind of feel ripped off.

Easy to order, fairly quick to arrive, and a towel that performs as advertised.

While I haven’t used the drying towel yet, I have used the BLACKLINE® VIONYX CERAMIC PROTECTANT and it went on very easy and buffed to a clear beautiful shine. Now I can’t wait to see how durable and long lasting the shine is!

Great price, great bundle and super customer service.

Well-constructed material quick delivery and a fantastic price. Thanks for making it easier to maintain a new car look in less time.

Delivery was quick with updates on eta. From the packaging alone you know you're receiving a high quality product. You won't be disappointed the products are as advertised!! I only use the best on my car from aftermarket parts to maintenance and of coarse it's weekly ''day at the spa''

I really do like their products, which is why this review is disappointing for me to write. I’ve ordered the drying towel, clay towel, microfiber towels, microfiber wash, Reset Spray, air freshener spray, wheel cleaner, degreaser, Spray Gloss, window cleaner, and detail brushes, and I’ve been happy with all of them.

I have two complaints.
First they advertised a mystery gift bag with orders over $75. My order qualified but I received the same keychain I’d already gotten as a free gift with my first order. I appreciate free items, but that wasn’t what I expected from a “mystery gift bag.”

Second, the sprayer on my window cleaner was defective. It leaked about half the bottle on two separate occasions. My products are stored inside my house, and I clean my car with the AC on, so this wasn’t caused by heat. I even sent photos showing the leak was coming from between the sprayer and the cap, not the nozzle.

I understand I was outside the replacement window. What disappointed me was the customer service. Instead of acknowledging that a sprayer can sometimes be defective the response focused on explaining how to use the nozzle, making it feel like the issue was being blamed on user error. I don’t need them to mansplain to me how to close a sprayer nozzle (insert eye roll here)

As a small business owner myself I know policies are important, but a little empathy would have gone a long way. I love the products but I wish the customer service matched the quality

I hate to have to do this but its only fair. Customer Service sucks, they dont stand by their word. Offer Free things and when i check out the items definitely weren't Free. I contacted them and they told me that the promotion was over yet I literally just got the email. All my followers will follow me I am sorry for your loss due to stupid customer service decisions. I dont care if your products are the best in the world, I won't buy anything from you people

Their towels breakdown after a couple uses. I sent them photos and was told they would m
Not replace beci used them. I have the towels less than 30 days.
Also make sure you read their return policy. Once opened it cannot be returned even if not used.
They are supposed to honor replacement for defective items but do not.
Also note that they do not have an option to talk directly to a representative. This is also a major red flag.
I will be working with my lawyer to resolve this matter and make sure others are not taken like i have been