We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great service, super fast delivery and even sent a spare part immediately with no questions asked. The chair is lovely, fabric / colour is exactly what I was expecting. So far it’s been comfy but I’m... Toon meer

Beoordeeld met 5 van de 5 sterren

I purchased a beautiful Isla Rocking Chair for my nursery. Not only is my rocking chair absolutely stunning, but I have honestly never been more impressed by a brand’s customer service. Kylie and her... Toon meer

Beoordeeld met 5 van de 5 sterren

Absolutely fantastic company to deal with. So glad we decide to buy through you. Fast dispatch and they were happy to honour a voucher by refund after purchase without fuss. Can not recommend Black Ma... Toon meer

Beoordeeld met 5 van de 5 sterren

I bought 2 lamps and they both arrived in perfect condition in minimal time even though it was over the Christmas holiday. Thank you for a fantastic experience... I’m already planning on purchasing... Toon meer

Bedrijfsgegevens

  1. Meubelwinkel
  2. Lampenwinkel

Info over Black Mango

Informatie afkomstig van verschillende externe bronnen

blackmango

With over thirty years retail experience in Adelaide, husband and wife team Daniel Wright and Kylie Porter-Wright launched Black Mango in 2015 with a desire to bring beautiful, impressively designed furniture to the online marketplace at an affordable price.

We are not about offering thousands of pieces. We are about offering selected, timeless pieces to enhance the home and bring you a little smile when you walk past them in the room.


Contactgegevens

5,0

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Disappointing experience

I purchased a Black Mango dressing bench from Temple and Webster under the provision the product was to be shipped within 2 business days - as it states very clearly against this product on their webpage. I received the DAMAGED product 4 weeks later. No proactive communication from Black Mango as to a delay. Countless attempts by me to chase up my order until finally a resolution was mutually agreed to compensate me for the misleading delivery timeframe - an alternate bench to be shipped immediately. This never happened. They reneged on the compensation agreement and waited a further two weeks before dispatching the original order when it became available. All of which was not communicated to me. What an utterly disappointing experience, all for the sake of $125.
Needless to say, the product has been returned and my custom lost.

2 juli 2020
Review zonder uitnodiging
Logo Black Mango

Antwoord van Black Mango

Hello Trish,

Thank you for taking the time to write a review and for your honesty.

We are very sorry to hear that you are not happy with your online experience, please know that we were very disappointed that we could not complete your order in the time frame stated, this was an unexpected delay and we are also sorry that there was a mishap in communications with regards to the size delivered in the end, I can see that the Temple Team have provided you with some options moving forward.

Please know that this initial delay in stock is not a common issue for either party and we are all doing our best to get through the current situation. We are truly sorry that you have not had a streamline online experience this time, as this is something that both Temple & Webster and ourselves strive to achieve with every single order.

I hope you enjoy a lovely afternoon and again, thank you for your feedback. BM Team

Beoordeeld met 5 van de 5 sterren

Item was found to be faulty after a few…

Item was found to be faulty after a few weeks of owning it. The customer service team were very prompt to reply to my inquiry and quickly offered and executed a solution that I was very happy with. It didn’t seem ‘too hard’ or I didn’t feel like I was doing a bad thing by reporting the faulty item. Just quick and easy!

16 maart 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love our two different lamps

Love our two different lamps. Very special and unique in their own way. Delivered in time and packaged superbly. Very happy with the service and products from Black Mango

24 februari 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service, quick delivery, painless and effortless. Black Mango you really did go above and beyond for me! I am extremely grateful for your assistance after my partner ordered the wrong colour bedhead! I will be recommending your services and purchasing from you again!

18 februari 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Shipped super fast and quality product

It was as shipped super fast. Love the colour and quality of the ottoman.

17 februari 2020
Review zonder uitnodiging
Logo Black Mango

Antwoord van Black Mango

Thank you for writing a review Kirsty, we hope you have your feet up and are enjoying your new ottoman!

Have a great day,
BM Team

Beoordeeld met 5 van de 5 sterren

Great ottomans at a great price.

16 februari 2020
Review zonder uitnodiging
Logo Black Mango

Antwoord van Black Mango

Hi Jen,

Thank you for your feedback and taking a moment to write a review.

Have a great day.

BM Team

Beoordeeld met 5 van de 5 sterren

Fantastic items great service

Our 2 chairs and 2 ottomans are fantastic - we have placed 2 seperate orders from Black Mango and both came in fast time in perfect condition and we love them!!!

14 februari 2020
Review zonder uitnodiging
Logo Black Mango

Antwoord van Black Mango

Thank you for writing a review Kylie, love hearing that your Black Mango online experience has been wonderful from beginning to end.
We are sure your new pieces look wonderful in your home and please sing out if we can assist again.

BM Team

Beoordeeld met 5 van de 5 sterren

Happy customer

Quick and easy ordering and delivery. We were given a discount when asked for better price on multiple items.
Quality was as expected. Happy with Black Mango.

12 februari 2020
Review zonder uitnodiging
Logo Black Mango

Antwoord van Black Mango

Thank you for taking a moment to write a review Tambi, We hope your gorgeous new chairs look great in your home and we really look forward to hopefully assisting again.

Have a great day,

BM Team

Beoordeeld met 4 van de 5 sterren

I purchased this Isla winged rocking…

I purchased this Isla winged rocking chair for my pregnant daughter .service and delivery were good and chair beautiful but open attaching the curved legs one of the four screw points was already damaged, . Hopefully chair is solid to hold body weight

6 februari 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fast delivery

Fast delivery. When enquired about the legs not going in they immediately offered a replacement but all was good silly me just didn’t know how to attach it!. Amazing customer service highly recommend

4 februari 2020
Review zonder uitnodiging
Logo Black Mango

Antwoord van Black Mango

Hi Miriam,

Love your review, made us smile :) Great to hear that you were able to resolve it yourself and yes, we are always available to assist anytime with anything at all.

Have a great day and please sing out if we can ever send some more gorgeous pieces your way!
BM Team

Beoordeeld met 5 van de 5 sterren

Always great buying from Black Mango!

As always, my item was delivered promptly and exactly as expected. Always happy with Black Mango!

4 februari 2020
Review zonder uitnodiging
Logo Black Mango

Antwoord van Black Mango

Thank you for your return custom, always love assisting to add to your Black Mango Collection and we are glad to hear how happy you are.

Have a great day Michelle,
BM Team

Beoordeeld met 5 van de 5 sterren

Excellent

Excellent. Although a footstool did arrive broken, a new one was rapidly dispatched.

30 januari 2020
Review zonder uitnodiging
Logo Black Mango

Antwoord van Black Mango

Hi Hayley,
Thank you for writing a review, we appreciate your time and glad to hear that the freight damage was rectified quickly.
Have a lovely day and please do not hesitate to contact us again.

BM Team

Beoordeeld met 5 van de 5 sterren

Extremely fast and reasonable priced…

Extremely fast and reasonable priced delivery within 2 days of order and love my Charlotte Bed Head

28 januari 2020
Review zonder uitnodiging
Logo Black Mango

Antwoord van Black Mango

Thank you for taking the time to write a review Andrew,

So great to hear that you love your new bedhead and that you enjoyed your experience with us.

We look forward to hopefully sending more your way again, Take Care.

BM Team

Beoordeeld met 5 van de 5 sterren

Kylie Stacey have outstanding customer…

Kylie Stacey have outstanding customer service

28 januari 2020
Review zonder uitnodiging
Logo Black Mango

Antwoord van Black Mango

Thank you for your kind words Amelia and for taking the time to write this review.
We value customer service as No1. and would love the opportunity to assist you again.

Take Care,

BM Team

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer