This company is in China. I wish I had checked Trustpilot before ordering, didn't even think about it because of the brand name (doh!). Anyway, the cheapest piece of rubbish for £29.99. (Swimming hat... Toon meer
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Lees wat reviewers zeggen
SEVERE WARNING - NO MATTER WHAT, STAY AWAY FROM BLACKNORWAY. Cant believe I have fallen for this scam. Like the other reviews, I should have read them before I bought a door bell from them. Upon o... Toon meer
Don’t bother! Advertising for poles that drill into the wall. String and sturdy not like the ones that attach by a spring mechanism! Paid £250 for four of these solid sturdy bars! What for an age for... Toon meer
Ordered a set of ‘bespoke’ iron covers costing £79.99 and when they finally arrived wrapped in a clear plastic bag with no literature at all including no receipt I realised I’d been mugged off.They ar... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
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Contactgegevens
Marokko
- blacknorway.com
1,2
Zeer slecht
250 reviews
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DO NOT BUY FROM THIS COMPANY.
DO NOT BUY FROM THIS COMPANY.
Cheap tat that broke in weeks, no refunds or returns.
Complete rubbish.
Updated Feb 2025.
I have just seen your response to this - 2 YEARS LATER.
I did give you a chance to "make it right"..you ignored my contacting you.
Thoroughly unimpressed with your company, product, service and support.
I am amazed you are still in business.
You ARE NOT trying to provide the best service, you DO NOT care in the slightest.
You had NO interest in trying to resolve my problem.
1 december 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Avoid company and save your time and money
Avoid. Dodgy company. No email confirmations, no advice on delivery dates and unhelpful customer service from Jeannie who ignores your questions and queries and says 'don't worry! You can return items!'
After reading all issues that people are having with refunds, I doubt that's true.
18 november 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Con artists
Con artists! Do not buy. My items arrived, however items were the wrong size. When requested for a refund or exchange they agreed to send the correct size. That was almost two months ago! various emails sent to chase the items , but seems they block your email address! don't waste your money!
4 december 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Hi dear customer, sorry for the inconvenience, we always try our best to give the best for our customers, absolutely there is something wrong, please contact me here and i will try my best for you, admin@blacknorway.com
Doesn't work, no refund received after 2 months.
Doesn't work! On the 25th September 2022 I ordered one men's and one women's 9 zone heated vest at £49.95 each. I thought with the cold weather approaching they would be a great way of reducing energy bills. They duly arrived but without any operating instructions whatsoever. The women's one did not work at all, the men's one did work but only when plugged into a USB extension lead. On e-mailing the Company I got a reply saying you need to have a power pack with it (supplied separately). This is not made clear in the product information, and I'm still not clear about what power pack I need and how much it would cost, although they appear to be quite expensive. I then returned the women's one and asked for a refund. I was promised by "Jeannie" who answered my e-mails that I would receive a refund on receipt of a scanned copy of proof of posting. I received confirmation of delivery of the vest and duly e-mailed the receipt to Jeannie. Despite having chased her and threatened to write a bad review, I still have not received the refund 2 months later. I wrote a review on their website but that has not been posted - only 5 star reviews are posted on the website. Do not buy this product, it is a con, they have had ample time to process my refund. Also the sizes are rather tight.
21 november 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
THIS COMPANY IS DEFINITELY RUN BY…
THIS COMPANY IS DEFINITELY RUN BY CROOKS OR IS A SCAM. Whatever you do, do not purchase from them. I ordered a heated jacket which arrived and did not work (and was very poor quality anyway). I have contacted them on numerous occasions by email since 13 September 2022 asking for a refund. I received a response from Jeannie who is clearly part of the scam and repeatedly tells me they will send a replacement and ignores my requests for a refund. I have contacted them 5 times and received no refund and no replacement. If I could rate them as 0/5 I would.
13 september 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Do not use this company
Do not use this company. I ordered an item for a Christmas present for a family member & would have been embarrassed to give it to them. It was not the size ordered. The top seemed fine but the bottoms would only fit a child. The quality of the material is very poor with loose cottons. I have emailed the company twice but have not had a response.
1 november 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Scammers
Ordered a heated gillet over a month ago which isn’t working. Contacted them several times, each time via their contact form as they don’t reply to their emails. No phone number. Refuse to issue a refund asking for photographic evidence of the faulty item. I have supplied them with that and no joy. Utterly ridiculous - reporting to trading standards for scams and fraudulent trading ripping people off. Stay away from this “company”.
7 november 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Slow delivery of very low-quality item
Slow delivery of very low-quality item. No care taken, poor and vague customer service. Would never use again, clearly selling fast and cheap to make money whilst advertising better.
12 oktober 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
DO NOT BUY FROM THIS COMPANY UNDER ANY…
DO NOT BUY FROM THIS COMPANY UNDER ANY CIRCUMSTANCES. They are fraudulent. Product was not as described, and as if that wasn’t bad enough, also doesn’t actually work!! Plus the same product turns out to be available on Amazon for 1/8th of the price. Customer service demanded photos, promised to “look into it” and then ghosted me. There’s a special place in hell for thieves like this.
7 oktober 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Be very careful
Be very careful. Product took 4 weeks to arrive, and when it did it was not as described. At the moment no resolution has been sorted. I would agree with other customers. NOT A RELIABLE COMPANY TO DEAL WITH.
2 november 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Do not order from this website
Do not order from this website. False and wildly inaccurate delivery times stated when placing the order. The product arrived after about 4 weeks, worked for 2 uses then stopped working completely.
“Jeannie” in customer support is declining to issue a refund, despite me having a faulty product.
Scam company, terrible products. No wonder they’re so unheard of.
2 november 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Very Highly recommended Staff and company services are…
The Staff and company services are fantastic and I highly recommend both for their assistance they have given me. Thank you very much. David Neil Parish.
28th October 2022.
28 oktober 2022
Review zonder uitnodiging
Shocking Customer Service for heated jacket and gloves AVOID
Shocking service, customer support is only via an email, no phone number and once they realise you know that your order will take over 2 weeks to get delivered they stop replying to your emails. There stock comes from China all cheap stuff, over priced and when delivery does eventually arrive it's delivered by EVRI, formally known as Hermes.
no chance of getting a refund once you have placed the order as they say already in transit.
You don't get an email confirmation of your order and no delivery dates were sent.
AVOID THIS COMPANY LIKE THE PLAGUE
10 oktober 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Don't judge just on the negative reviews.
I'm saying 4 star and I'm only saying 4 star because it was a few days outside the timeframe. So here I go, I ordered from this company based in an internet search, not knowing anything about them. I got a bit concerned when I seen it was coming out of China as it seemed to be a UK website. So I done a bit of research and game across these reviews and they were negative, extremely negative which worried me. I was surprised when I got home today to see the package sitting there as I'd only seen the reviews last night and my tracking was still showing as China. I opened the package expecting the worst but I was shocked, it was everything I'd hoped for, the size was correct, the quality seemed no different to similar garments I'd purchased and there were no marks or damage, so I'm happy, very happy. Price wise, it's probably more expensive than I'd pay for a non branded product but with free shipping from China I can't complain. Quality wise, there was nothing to concern me as I fully checked it over, if it had said Gucci or some other high quality name I wouldn't have thought twice about it.
So for anyone reading the reviews I can only think that the positive experiences have not been logged and only the negative are available to see, which makes sense I suppose. So here's my positive review albeit the delivery time was slightly out, but I can live with that.
20 oktober 2022
Review zonder uitnodiging
Conned
I ordered a real gold dipped rose for my wife's 50th Birthday.
Paid £49.95.
It arrived after 25 days, 2 weeks after her birthday and looked nothing like what I'd ordered.
It was a cheap looking plastic rose not worth a tenner never mind the £49.95 I paid.
Avoid this company at all costs
19 oktober 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
None deliveryI ordered a heated gilet over 25 days…
I ordered a heated gilet over 25 days ago I contacted to say I have not received it. They said it was delivered and produced a tracking photo of a small package was wedged in my letterbox but the item I ordered was for an xxxl gilet (so very large) which would certainly not go through a small average letterbox and Considering I am house bound I would be aware of my daily delivery’s
These people made just come artists DO NOT TOUCH THEM
Well after 2 years and 5 months I get a reply but still not the item I purchased
AGAIN DO NOT TOUCH THEM
22 september 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Avoid this site at all costs
I wish I'd come across this site before I ordered from them. The heated vest arrived 2 weeks after I placed my order. I plugged in the USB, the light came on for a nano second and then nothing. It does not work. I do not want a replacement. I want my money back. It looks as if this will be a battle. I understand this is a bogus company that looks bona fide. Cheap stuff from China. Sigh.
18 oktober 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Fraudulent.
They deserve no stars.
I ordered a heated jacket and I took a screen shot of the order number. I didn't receive a confirmation email. 9 days pass, and nothing has arrived. I've recieved no contact or tracking number from them. I contacted the company last night who try to gaslight me this morning by saying I did not shop with them and to contact the correct shop. Reporting them for scams and fraudulent trading.
I am hoping my bank can help me.
15 oktober 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Hi dear my name is Ben
please contact me asap at admin@blacknorway.com
i will try to do my best for you to make you satisfied with your purchase
kind regards
Products look good but poor quality
Products look good but poor quality. I ordered jeans, button holes completely sewn up so couldn’t wear. Eventually got UK address to return them. Still waiting for refund.
I have forwarded proof of returned items being delivered. I look forward to a speedy refund now.
Update 20/10 despite sending proof of delivery to the return address on 5/10 and tracking number of delivery. They still want more information, what info is not clear, and I have not been refunded.
I’ve had an email confirming I will receive a refund but I several days later still waiting ….
14 oktober 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
update: Hi dear, please send me a proof of return in the email admin@blacknorway.com and and i will process the refund immediately
Hi dear, thank you for your review, your review will help us to improve our quality
after the package arrived you will receive the full refund, we apologies
Ben, kind regards
Pleasantly surprised (Grey women's coat)
Pleasantly surprised!
I ordered a coat from Blxck Norway since it looked cute on their website. Having read the reviews following my purchase, I was afraid I had made a mistake in making a purchase from them. However, my coat arrived within their 7-15 day frame, was securely packaged and fits very nicely. Thank you!
30 september 2022
Antwoord van BLXCK NORWAY
Thank you very much for your review.
We want to clarify that we do not actively invite our customers to leave reviews outside of our website. As a result, it’s often only a small percentage of customers who may not have been fully satisfied that choose to share their experiences on external platforms with lower ratings.
While we always strive to provide the best service possible, we are human, and we understand that we may not meet 100% of expectations every time on the first try. However, we are committed to continuously improving and addressing any concerns to ensure a better experience for all our customers.
Thank you for your feedback—it helps us grow.
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