This company is in China. I wish I had checked Trustpilot before ordering, didn't even think about it because of the brand name (doh!). Anyway, the cheapest piece of rubbish for £29.99. (Swimming hat... Toon meer
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SEVERE WARNING - NO MATTER WHAT, STAY AWAY FROM BLACKNORWAY. Cant believe I have fallen for this scam. Like the other reviews, I should have read them before I bought a door bell from them. Upon o... Toon meer
Don’t bother! Advertising for poles that drill into the wall. String and sturdy not like the ones that attach by a spring mechanism! Paid £250 for four of these solid sturdy bars! What for an age for... Toon meer
Ordered a set of ‘bespoke’ iron covers costing £79.99 and when they finally arrived wrapped in a clear plastic bag with no literature at all including no receipt I realised I’d been mugged off.They ar... Toon meer
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Marokko
- blacknorway.com
1,2
Zeer slecht
250 reviews
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Don't put yourself through the trouble of dealing with this "company".
They sent me the wrong size. When you contact customer service someone named Jeannie doesn't read your message properly and tries to upsell you. They also tried to talk me into accepting only a partial refund and keeping the WRONG item they sent me?? They then tried and get me to send the item back to CHINA in exchange for a full refund?! I ended up sending the item return to their London office (as adress is mentioned on their website) and finally got my money refunded but without the return costs ofcourse. Absolutely outrageous experience and will obviously never buy from them again. Even if you're OK with cheaply made products, you're better off going anywhere else to buy them.
30 mei 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
AVOID THIS COMPANY
Bought some cycling shoes 'compatible with SPD cleats'. The product that came was a Chinese knock-off copy with rubber soles and totally useless. Was offered 10% refund and the shoes which I refused. They then offered 50% but would only fully refund if I sent them back to China at MY expense (£19.50)!!! Jeannie in customer services appears helpful but doesn't divert from the script. Avoid this firm completely
29 mei 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
If I could give them 0 stars I would
If I could give them 0 stars I would.
Poor customer service, parcels take forever to come and there is a strong desire not to refund you.
I had to send proof of postage, then ask them to show proof of receipt so I could prove that I had not had the parcel for longer than 14 days according to their returns policy. Eventually refunded but it was a fight that wasn’t fun, you wouldn’t expect and other companies don’t ask for.
28 mei 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
I bought something and when it arrived…
I bought something and when it arrived it was missing items and when I emailed black norway they decide to ignore me
16 mei 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Appalling company
Appalling company, send damage goods that took over 3 months to deliver, will not give money back. Re send the shoddy item and that took 5 months. Expect you to pay postage for damaged goods.
10 mei 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Same story as a lot of other reviews
Same story as a lot of other reviews, wish I had checked them out on trustpilot before I ordered, I bought some spin shoes which arrived and were not as described on their website, when I tried to return they said I had to send them back to China and then said they did not accept any returns at all, they pretend to be British and have a British return address so I sent them back there but they have not refunded, they basically just steal your money.
4 mei 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
I ordered a fishing suit £80,waiting a…
I ordered a fishing suit £80,waiting a month to be delivered ,i ordered a medium mens it would have fitted my 8 year old grandson ,the quality of the suit was awful ,after numerous emails and them offering me 30 % and 50 % ,I got a full refund ,stressed me out
1 mei 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
APPALLING ATROCIOUS COMPANY
THIS DOES NOT EVEN DESERVE A STAR. MY ITEM HAS NOT TURNED UP AND ON REQUEST OF A REFUND I HAVE BEEN OFFERED A 30% REFUND OF AN ITEM THAT HAS NOT TURNED UP.
I HAVE HAD 39.95 STOLEN FROM ME BASICALLY. DO NOT ORDER FROM THIS APPALLING COMPANY.
19 april 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Thankyou Ben in the admin dept.
I too have had issues with the product I sent for which was not identical to the item I had ordered. However, I did get a full refund and I emailed BEN in the admin department who is extremely helpful and gave me a full refund of the item and the postage. There maybe a few days delay between emails but I would definitely recommend if you have any issues to email Ben.
Thankyou Ben for your great customer service it was much appreciated.
12 april 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
I hope i did my best dear Paul, thank you for the 4 stars
Doesn't deserve a one star rating sent…
Doesn't deserve a one star rating sent the wrong sized product twice,customer service absolutely useless unable to get a refund after asking twice,now in the hands of credit card company.This is not a uk company as suggested,beware😤
6 april 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Would rate 0 but can't
Would rate 0 but can't. Disgusting service from Chinese company. Don't ever shop with them. Lost £65 that I will never get back. Please please please DON'T EVER BUY FROM THIS SITE. 🤬
25 maart 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Absolutely dreadful service
Absolutely dreadful service - DO NOT USE THIS COMPANY
18 maart 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Ordered an item last year - still waiting for it. NO REFUND
Ordered an item last year. I still havent received it. They will not offer me a refund either. Im just getting excuses about the order and fake tracking numbers that don't exist.
Firmly believe this is a scam. They said they can give me a refund once I've received it - what a joke!
Do not buy from this company unless you are fully prepared to lose your money.
18 maart 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
DO NOT BUY FROM THIS COMPANY…
I ordered snow boots in size 41, when they arrived they were a size 43, tried to get a returns label for a refund as this was their error, and felt I should not have to pay to return but they would not provide one, they did offer to send me another pair of boots in correct size which I didn't want as they would arrive too late for the trip I wanted them for. after alot of emails and not getting anywhere I agreed for another pair of boots to be sent in the correct size foc and I could keep the original pair .. to date I have not received these and my emails are being ignored .. I have now raised a dispute with my credit card to try and resolve this .. MY ADVICE IS DO NOT BUY FROM THIS COMPANY!
16 maart 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
DO NOT BUY FROM THIS COMPANY.
DO NOT BUY FROM THIS COMPANY.
Customer service is shocking. No one responds to emails and you are unable to track your order despite being given a tracking number. My order did arrive, eventually 2 months later, and they were kind enough to send another when it didn't fit, however 3 months later the replacement has not arrived and no one is responding.
16 maart 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Do not use this company
Do not use this company. I ordered a heated vest and it was shipped from China (although a UK address is listed on the website). The package came open and the wires were bunched into the shoulder and stitched in so pulled to one side. It doesn't come with a power pack so I purchased one and although the light comes on the jacket doesn't heat. I have tried several times to contact them and sent a video and photos. While the customer service has acknowledged that the product is defective and offered a full refund, I still haven't gotten it and my numerous emails to chase have not been responded to. I would not recommend using this company.
Update: I have now got a refund.
I cannot recommend Ben enough. He has been very helpful in getting this issue sorted quickly. Any problems contact Ben admin-blacknorway.com
Do not bother to waste your time dealing with Jeannie you get no where and just lose time and energy.
15 maart 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
I hope I did my best, thank you
DO NOT BUY ANYTHING FROM THIS…
DO NOT BUY ANYTHING FROM THIS SITE!!!!!!!!
I ORDERED A HEATED JACKET. WHEN IT WAS FINALLY DELIVERED IT WAS NOT THE ONE I ORDERED PLUS IT DID NOT CONTAIN THE MOBILE POWER PACK WHICH WAS THE MAIN COMPONENT FOR IT TO WORK. I EMAILED THEM TO BE TOLD THE WAREHOUSE NO LONGER STOCKS THEM. THEY TOOK MY MONEY KNOWING THIS . I ASKED FOR A FULL REFUND THEY OFFERED TO GIVE ME 20% SEND JACKET BACK TO CHINA. I WANT A FULL REFUND FOR A USELESS JACKET.
14 maart 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
AVOID AT ALLLLLL COSTS!!
AVOID AT ALLLLLL COSTS!!! THEY SHOULD NOT BE ALLOWED TO OPERATE. I BOUGHT A MINI RICE STEAMER AND I RECEIVED IT 3 WEEKS LATER, BUT IT WAS FAULTY WITH A CHINESE PLUG SO I HAD TO PURCHASE AN ENGLISH ADAPTER PLUG, AFTER TRYING, IT STILL DIDN'T WORK. I ASKED FOR A REFUND SO THEY SAID THEY WOULD SEND ME ANOTHER STEAMER WITH A UK PLUG, INSTEAD THEY SENT JUST A UK PLUG ADAPTER, AFTER ANOTHER 3 WEEKS OF WAITING. I EMAILED AND SAID I HADN'T RECEIVED THE STEAMER AND THEY SAID SORRY AND SAID THEY WOULD SEND ANOTHER STEAMER. I SAID NO, I WOULD LIKE A REFUND, THEY REFUSED AND SAID I NEEDED TO SENT IT BACK AND PAY FOR ALL SHIPPING COSTS! I WILL CONTACT TRADING STANDARDS. DO NOT BUY FROM THEM.
13 maart 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
AVOID ITS A SCAM
Cheap quality products. Once you want to return it they will try to convince you to not return it and offer compensation avoid at all costs. They will keep and ignoring your emails.
The best way to return the product is by emailing them to get the correct address send it back which will cost around £22 but at least you're gonna get the rest of the money back.
They will not refund the money, just get in touch with your bank explain to them what happened make sure you don't delete any emails so you can provide proof to your bank.
13 maart 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
No refund....awful customer service
Bought a bag which took weeks to arrive and knew pretty quickly I didn't want the bag so contacted them for a refund. I was asked why I wanted a refund and asked to send a picture of the product which I did only to be told that the item looked similar to the item they sell but it was not a defective product so it wasn't eligible for a refund. I have the proof of purchase and have tried to contact them since and just been ignored. Absolutely disgusted with their customer service after all I wanted was a simple refund.
Update - Ben from Black Norway got in touch with me and sorted me out with a refund very quickly. Good customer service from him.
12 maart 2022
Review zonder uitnodiging
Antwoord van BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
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