Kylie made this incredibly easy and very streamlined. She replied to my emails quickly and intelligently. She kindly answered my ignorant questions with grace and patience. I'm just now unpa... Toon meer
Bedrijf heeft geantwoord
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My order was not delivered and its been 11 days since i placed the order. The customer support is asking to wait however UPS store says the package might have been lost.
Bedrijf heeft geantwoord
This has been a great service for about 10 projects I've done for clients. Every client has been incredibly happy with the final product. Shipping arrives fast. It does come in different shipments whi... Toon meer
Bedrijf heeft geantwoord
My entire experience with BLIKA was outstanding from start to finish. From the moment I first reached out, their team provided thoughtful, free guidance to help plan my project, followed by fast... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Blika Makes It Easy With decades of experience in cable railing accessories, BLIKA has provided DIY enthusiasts with top-quality tools and accessories for their cable railing projects.
Contactgegevens
Verenigde Staten
- support@blikacablerailing.com
- blikacablerailing.com
4,0
Goed
26 reviews
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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My order was not delivered and its been…
My order was not delivered and its been 11 days since i placed the order. The customer support is asking to wait however UPS store says the package might have been lost.
1 april 2026
Antwoord van BLIKA
Dear Customer,
I am sincerely sorry for the frustration and the few-day delay you've experienced with your order. This is certainly not the level of service we strive to provide.
We have been in constant communication with UPS to track down your original shipment. However, since they were unable to provide timely information regarding the status of the package, it unfortunately delayed our ability to resolve this for you as quickly as we would have liked. We sincerely apologize for any stress this caused.
To make things right, we have already processed and dispatched a replacement for you. You should receive the new package within the next 1–2 days. We are closely monitoring this shipment to ensure it reaches you without further delay.
Thank you for your patience and for giving us the chance to rectify this situation.
Best regards
BLIKA Support Team
customer service
2 april 2026
Antwoord van BLIKA
Dear Customer,
Thank you for taking the time to leave this 5-star rating! Providing exceptional, timely, and helpful customer service is a top priority for us, and it is incredibly rewarding to know we met your expectations.
We deeply appreciate your trust and support. We wish you the best with your project, and please let us know if we can assist you again down the road.
Best regards,
BLIKA Support Team
Great online shopping and experience
Great online shopping and experience. Excited for the product.
3 april 2026
Antwoord van BLIKA
Hi Dear,
Thank you for the wonderful feedback! We are thrilled to hear that you had a seamless and great shopping experience with us.
We are just as excited for you to receive your order! Once it arrives, please know that our team is always right here if you need any tips, guidance, or assistance with your project. We can't wait for you to see the product in person.
Best regards
BLIKA Support Team
Spectacular Experience and Results (first time DIY’er)
My entire experience with BLIKA was outstanding from start to finish. From the moment I first reached out, their team provided thoughtful, free guidance to help plan my project, followed by fast delivery and even a personal follow-up to ensure everything met my expectations.
I used their cabling, anchors, invisible receivers, and multiple grommet styles, and every component was exceptionally well engineered, fairly priced, and clearly built to last. The quality is evident, and I’m confident I’ll be enjoying my custom railing for many years to come.
A special thank you to Michelle at BLIKA, who guided me through the entire process with patience and expertise, making sure I felt comfortable and confident every step of the way.
20 maart 2026
Review zonder uitnodiging
Antwoord van BLIKA
Hi Lane,
Thank you for the incredible review! We are so proud to have been a part of your first DIY project.
I’ll make sure Michelle sees your wonderful shoutout—she truly goes above and beyond to support our customers, and she will be so happy to hear her efforts made a difference for you.
We are thrilled that you are satisfied with the quality and engineering of our components. Enjoy the beautiful new look of your space!
Best,
BLIKA Support Team
Amazing
Amazing, responsive, friendly customer service. Great product, poor installation instructions
5 maart 2026
Antwoord van BLIKA
Hi Lisa,
Thank you so much for taking the time to leave this review! We are thrilled to hear that you love the product and that our customer service team was able to provide you with an amazing and friendly experience.
We also genuinely appreciate your honest feedback regarding the installation instructions. We apologize for any frustration or extra time this may have cost you during your project. Our team is currently updating our manuals to make the process smoother for everyone.
If you have any lingering questions about your setup, please don't hesitate to reach out. We are always here to help!
Best regards,
BLIKA Support Team
Antwoord van BLIKA
Hi Daneil,
Thank you so much for your fantastic review! We are thrilled to hear that you loved the design and our customer service. At BLIKA, we take great pride in creating custom 3D drawings based on your actual site photos and exact measurements. Our goal is to simulate the most realistic installation scene possible so you know exactly what the final result will look like. We're so glad this approach made a difference for your project. Thank you for your trust!
Best
BLIKA Support Team
Kylie at Blika is awesome
Kylie made this incredibly easy and very streamlined. She replied to my emails quickly and intelligently.
She kindly answered my ignorant questions with grace and patience.
I'm just now unpacking the parts (the entire shipment came weeks earlier than I expected) and hopefully I'll be able to find a link to review the product itself.
The quality of the product looks top-notch so far.
I can't say enough about Kylie and the entire experience.
3 februari 2026
Antwoord van BLIKA
Hi Dear,
Wow, thank you for such a glowing review! We are absolutely thrilled to hear that Kylie made the process streamlined and easy for you. She is indeed a valuable asset to our team, and we will make sure to share your kind words with her—it will definitely make her day!
We’re also glad the shipment arrived earlier than expected. Good luck with the installation, and we can’t wait to hear what you think about the product once you get it up and running!
Best regards
BLIKA Support Team
Product is good and easy to install bad return customer service.
Product is good and easy to install, but like others reviews, I have a return and can not get anyone to respond. While during the buying process they were very responsive and recommended I purchase the cutter and Hydraulic crimping kit ( which is not needed at all). After installing I reach out to return it and have not heard a word back. Only order what you need or get stuck with any extra.
14 februari 2026
Review zonder uitnodiging
Antwoord van BLIKA
Hi Dear,
Thank you for taking the time to share your experience. It’s great to know the product quality and ease of installation met your expectations!
We are sorry to hear about your frustration regarding the return. We actually did respond to your previous request, but it seems that the email may have been missed or caught in spam. While we understand it is frustrating to have extra tools, strictly adhering to our return time limits is necessary for us to maintain our operations.
That said, we value your business and want you to be 100% happy with your experience. We have escalated your case and reached out to you via email to offer special assistance regarding these tools. We hope this helps!
We appreciate your business and hope you continue to enjoy the product.
Sincerely
BLIKA Support Team
Took their time to explain it good
2 februari 2026
Antwoord van BLIKA
Hi Dear,
Thank you for sharing your experience on Trustpilot. At BLIKA, we pride ourselves on ensuring our customers feel fully informed and confident. We look forward to serving you again!
Best
Antwoord van BLIKA
Hi Dear,
We’re so happy you’re pleased with our service! Thank you for choosing us, and we look forward to serving you again in the future.
Best
BLIKA Support Team
This has been a great service for about…
This has been a great service for about 10 projects I've done for clients. Every client has been incredibly happy with the final product. Shipping arrives fast. It does come in different shipments which can be a little confusing to track sometimes but either way it does come on time. Overall a great service for an amazing price.
2 februari 2026
Antwoord van BLIKA
Hi Dear,
Thank you so much for your loyal support over 10 projects! We are thrilled to hear that your clients are consistently happy with the final products—that’s the best feedback we could ask for. We also appreciate your honest note regarding the split shipments. While we often ship items separately to ensure they reach you as fast as possible, we understand that tracking multiple packages can be a bit confusing. We are actively working on improving our tracking interface to make this smoother for you. Thanks again for choosing us for your projects!
Best
BLIKA Support Team
Working with Kilia an Michelle very…
Working with Kylie an Michelle very helpful in me placing my order. Quick response I really enjoy working with them . Looking forward to working this season with them. Thanks mj
2 februari 2026
Antwoord van BLIKA
Hi MJ,
Thank you so much for the glowing review! We are so glad to hear that Kylie and Michelle provided the helpful and quick service we strive for. I’ll be sure to share your kind words with both of them—they will be thrilled! We’re just as excited to work with you this season. Thanks for choosing us!
Best
BLIKA Support Team
delivery was prompt and products are…
delivery was prompt and products are high quality
14 januari 2026
Antwoord van BLIKA
Hi Dear,
Thank you so much for your positive feedback! We're thrilled to hear that you’re happy with the quality of our products and that your order arrived promptly. Providing a seamless experience is always our priority. We look forward to serving you again soon!
Best
BLIKA Support Team
This may be updated IF the company can…
This may be updated IF the company can correct their supply and delivery problems.
6 januari 2026
Antwoord van BLIKA
Dear Customer,
Thank you for your honest feedback. We hear you loud and clear. We acknowledge that our recent supply and delivery performance hasn’t met the high standards, and we sincerely apologize for the frustration this has caused you.
We are currently switching to a new logistics partner / increasing inventory levels to ensure these issues are corrected. We would value the chance to make this right for you personally.
Best
Antwoord van BLIKA
Hi Dear,
That’s great to hear! We pride ourselves on fast shipping, and we’re so glad we could meet your expectations. Thanks for choosing us, and we can’t wait to welcome you back!
Best
BLIKA Support Team
Looks great. Parts left off the order.
Great product.
I was only shipped one roll of wire. Leaving off one roll. I ordered 2 kits.
Didn’t ship me cable cutter. Left off the order.
I was impressed as someone actually looked at my order for accuracy. But then left out a roll of wire and the cutter.
And didn’t realize I also needed a terminal end for my cable post.
All good. It’s just taken much more time waiting on all of the pieces.
Customer svc was good. But maybe a little more attention to what is actually shipped compared to the order.
Quality control of order processing maybe. Thanks !
Still waiting on the last piece I ordered.
4 januari 2026
Antwoord van BLIKA
Hi Dear,
Thank you so much for your feedback and for your kind words regarding our product quality and customer service. We are very happy to hear that all the pieces have finally arrived and are now in your hands!
I would like to sincerely apologize for the frustration caused by the missing wire and cable cutter in your initial shipment. During the busy Christmas and New Year holiday season, we experienced unexpected stock shortages on certain items. This resulted in your order being split and, unfortunately, led to the delays and errors you experienced.
We truly appreciate your suggestion regarding quality control. Please be assured that we have shared your comments with our fulfillment team to ensure we pay closer attention to order accuracy, especially during high-demand periods.
We value your patience and for sticking with us through this. We hope your project goes smoothly now that you have everything you need!
Best regards
Antwoord van BLIKA
Hi Dear,
Thank you so much for the high recommendation! It truly means the world to our team to know that we’ve earned your trust. We are so happy you had a great experience, and we look forward to serving you again soon!
Best
BLIKA Support Team
I have worked with cable railings more…
I have worked with cable railings more than once, and they were always different companies and, believe me, always something different, especially with the materials. The last time I worked with railings from the BLIKA company and I must say frankly that I liked the installation the most, every detail you take, you immediately understand where it is and what it is for, and as a result it looks very nice, I recommend it…
22 november 2025
Review zonder uitnodiging
Antwoord van BLIKA
Hi customer,
Thank you for sharing your experience! We’re happy to hear that BLIKA has been your best installation so far, especially given your experience with other brands. It’s great to know that the parts were easy to understand and that the final result looks beautiful.
We really appreciate your recommendation and are always here if you need help with your next project.
BLIKA Support Team
BLIKA railing
recently installed the BLIKA railing system, and it’s fantastic! The cable railing looks sleek and modern, the shipping was impressively fast, and the price was very reasonable. Highly recommended!
25 november 2025
Antwoord van BLIKA
Dear Customer,
We truly appreciate your kind words! Our team works hard to balance high-quality modern design with reasonable pricing and fast delivery, so it means a lot to hear that we succeeded with your order.
We hope you enjoy your new BLIKA railing system for years to come. Thank you for choosing us!
Sincerely,
BLIKA Support Team
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