Blinds To Go - ROCKVILLE Reviews 22

I ordered a curtain rod last year October 2025. When I went to pick it up in January 2026, I discovered it had the wrong finials. I spoke with a customer rep during pick up and they assured me they would order the correct finials. Since then, I have spoken with 2 different reps and their manager all promising to order the finials and have yet to receive. I now have a rod without finials so I can't put it up since the original finials I was asked to leave at the store. It's been almost 6 months since my order and this is still not resolved. It's unfortunate as I had blinds for my whole house done previously with no issue. I would be hesitant to do business with them again.

Fast, efficient and reliable installation.

Quality of product. Installer the best ever. Superior compared to the rest. Very knowlegable.

Everyone involved in this process was helpful, efficient, and pleasant to work with.

Efficiency and smoothness made our experience great working with blinds to go.

The shades were not made long enough. They hang just above the window sill with a slight gap between the shade and the window. Because my windows are uneven, the shades look uneven. If the shades had been made just a bit longer -- so that they hung just below the top of the sill, there would be no gap and the shades would not look uneven. The salesperson, Marco, was very nice and accommodating. Nevertheless, i'm stuck with these shades.

The second time I ordered from BTG, the box was damaged on the end and the hardware was missing. Customer service said, he could mail it or I could go to a local BTG store. I went to the store twice. The first time they gave me the incorrect hardware. When I went back, it turned out, they didn’t have the correct hardware. So I had to have it mailed anyway. I suggest the stores keep sufficient hardware or don’t refer people to go there for hardware,

Salesman very helpful. Came within a coulee of weeks. Installation went great. Pleased!

Beautiful wooden blinds.
Took double time to arrive than expected.
Store had a difficult time finding box at pick-up.

Customer service in the store, in-home measurement and installation all went very well and I was very pleased with the outcome.

We’ve used Blinds to Go several times (4!) and have always been happy with both the blinds and the customer service at the Rockville location.

I recently purchased two cordless mini-blinds from Blinds To Go. There was a glitch in the manufacture and Enrique and his colleagues were more than happy to make things right. I was very pleased with my purchase and the excellent service. Thank you!

They blinds are too long
The ends or sides of valances stick out like bunny ears
They look like they’re unraveling

Pleased with the blinds and service

Smart and helpful describe the sales staff and the installers. Very pleased with the entire process.

Not sure how to respond to your message, so I am just editing this review to add my order number - 276193.

Most of our blinds are not straight and we've had a wand that has been broken for a while, and we are missing a plastic piece to be able to reattach the new wand to the window. Repeatedly this piece has not come with the wands, and we can not turn the blinds open on this blind.

Needed to have fabric shades restrung. They are a Next Day Blinds product. Was very happy when I learned that Blinds to Go would handle the project. The price was higher than expected but less expensive than getting new shades. The turnaround time was outstanding. I left them at the showroom on a Tuesday and picked them up restrung on Friday. Really great turnaround.

This was so easy.....walk in buy blinds, don't even need to know your measurements. Then put down deposit and some cool guy comes to your house and measures the blinds. Next thing you know same cool guy comes and installs the blinds. Very polite and know there stuff.....more import because of Covid. Came in with mask gloves and foot wraps.

Excellent customer service. Also happy with my product.