Blue Lagoon Iceland Reviews 28

We have visited Blue Lagoon several times in the past and enjoyed our visits.
On one occasion the weather was poor and we contacted them to see if it was possible to change date to the following year when we would be visiting Iceland again. They were very obliging and agreed.
This year the same thing happened, it was pouring with rain and had gale force winds, so we contacted them with a view to changing dates. Their policy has changed and they do not change dates to the next year, even for visitors who are leaving Iceland the next day! They would do nothing, so we were left with visiting the Lagoon in gale force winds that made the heavy rain feel like bullets on your face and body - not a pleasant experience!
Over the years Blue Lagoon has changed from a novel, fun experience to a very commercially minded organisation only interested in extracting as much money as possible from its customers and offering minimal customer care.
As well as the above, they no longer offer a simple entry to the Lagoon, only the more expensive packages at higher prices.
Also beware of their cancellation policy - you have to make contact at least 24 hours in advance which can be difficult in Iceland where the mobile phone coverage is limited to say the least. However, there's no point in waiting until the day to decide if you want to go as they are often sold out at the popular times!
Iceland has many other thermal spas on offer, some of which are free, you would be well advised to seek them out before signing up to the Blue Lagoon.

The most magical place I´ve ever visited. Not only is the Blue Lagoon entirely beautiful and a cozy place to rest during a cold and rainy day, it also did the best to my skin. Also: during my day visit, the staff was kind, polite and experienced. Nothing more I could wish for. At the end, I even bought some skin and hair products which I´m totally HAPPY with. My skin radiates healthiness and my hair is softer than ever before. Truly recommendable!

Recently returned from a trip to Iceland which included a trip to the Blue Lagoon.

Before booking online months before, I was skeptical - it was an expensive experience, and I wondered if it would live up to expectation.

After going along, I can say it was worth every penny, and I wish I could go back right now.

Even before going along to the lagoon itself, I had a very positive customer service experience. I had made an error with my online booking, and after speaking to a member of the team, my booking was amended for no extra cost, despite being given a time-slot that was considerably more money than my original booking.

The place was clean, comfortable, and the most relaxing thing I have ever done. The views are extraordinary, the staff were friendly and professional.

It was an amazing experience!
The staff is not very professional, but that doesn't make it any less pleasant.
The most annoying, are customers who don't follow the rules and take other people's things.

Been there twice with years apart. Great experience both times. The staff explained how everything works. Booking of tickets was easy and the place is wonderful.

The only downside is how popular it is, even when its not main season. There was a lot of visitors in the changing room. The changing rooms could be bigger so everyone isen´t so close.

Sååå avslappnande. Fin anläggning. Fräscht. Inga långa köer.

The excitement of our family visiting the Blue Lagoon was soon short lived. The pool experience was lovely but the reception we received and the staff service was appalling... that ruined the whole day. Upon our arrival no one was available or interested in welcoming us or helping / advising us as to what we had to do or where to go. They took our money and then left us to our own resources. The staff in the changing rooms were miserable and unhelpful. All the staff lacked interest and preferred to chat and mess around amongst themselves. Despite this we did enjoy the Lagoon / pool experience until we were met with further rudeness, disrespect and a very bad attitude from staff in the Resturant. As part of my treat for the family I booked the full package which included a table and free drinks in the resturant only to be told upon our arrival that the whole resturant had been now been booked for a private function and that our booking was no longer available.. When I showed them our booking form they simply said tough and that it was closed. The staff did not care at all.
The lagoon itself was lovely, relaxing and a wonderful but sadly the experience was ruined by the way the resort is run and customers treated.

i visited at a time of the year when there was some kind of construction going on, so the pool was smaller than it use to be. the first thing i did when entering the pool was go to the sides. i stuck my hand under a rock and it felt soft. i pulled my hand out and there was some kind of brown sand, which had collected around the exterior rocks of the whole pool. i smelt it and it smelt terrible, like sewage. after my visit i found a postcard showing the original full size of the blue lagoon, which i'd hope leads to better diluted human matter... i think the people running the place are putting profit way before hygiene. it would only take a day to drain it and clean it properly. pretty gross, not recommended at all. some some parts of the pool were OK. but don't forget: it's essentially just a pool, and a tourist trap. i read that 'myvatn' pool - on the other side of iceland - is better.