BlueWhaleSpa Reviews 

Andrew Brunton was brilliant from start to finish. Very helpful. We were advised with the hot tub and was delivered yesterday. So happy with it & couldn’t recommend enough!

We love our hot tub ❤️
We purchased our hot tub early this year was kept up today from start to finish was delivered with care and installed
It was explained very clear and instructions was emailed to me for reference
Would definitely recommend!

We love our hot tub for family time ❤️

Had this for a few months now, and I honestly couldn’t be happier. From delivery to setup, everything has been absolutely flawless. The customer service has been spot on throughout, and the quality has exceeded my expectations. I genuinely couldn’t recommend this company highly enough!

Blue Whale Spa ensure you've got all the information ahead of time, which is great as there's a lot to learn!
Solid communication made the delivery date a breeze

Absolutely delighted with the spa, the service and the price!

Purchased whilst on offer, and we got delivery and installation included and all done within one week.

The whole process was super fast and easy with great communication from Fiona and the installation guys.

We had lots of information sent to us as to how to operate and look after the spa, and we had it explained by the installation guys when the spa was installed.

I would recommend Blue Whale without hesitation, thanks for the great service 👌

From start to finish my experience was great. Fiona was efficient,helpful and polite. Craig and Keiran delivered the tub with care and the explanation on how to look after the tub was excellent.

Thank you everyone

We had been looking for a hot tub for a while and had done loads of research and comparisons on-line and by calling different companies. Andrew Brunton answers our call when we rang Blue Whale Spas. He was so helpful and informative, resulting in a 160 mile round trip to Nottingham to view the tubs.
We were surprised by the volume of tubs on show, Andrew allowed us to wander freely with no pressure, testing out the tubs as we went. We came up with a shortlist within our budget and ask Andrew to talk us through the specs on each. His knowledge was second to none, he was honest, asking us questions to understand our needs. Once he understood what we wanted he suggested the Cooper Bay 3 as it was the best spec.
It was ordered on the 3rd July delivered on the 17th July. This was super quick, much quicker than we expected.
Delivery was exceptional, Eddie called me 30 minutes before they arrived. Eddie and his mate manoeuvred (very tight access) and positioned expertly. They were really careful, friendly, polite and helpful. Taking us through the controls. It was a very hot day, they worked very hard, cleared up the packaging, swept up and left everything spotless.
We could not have asked for a better service from start to finish. The videos supplemented Andrew's knowledge allowing for a speedy set up. We have used daily from the 4th and are thoroughly satisfied. If you want a great Spa, fantastic service and no pressure sales, Blue Whale Spas are the company to go to.

Purchased hot tub through Andrew Brunton as Blue Whale on thelephone
He talked us through various options and we purchased the Crescent Bay Tub
He also went through delivery and access which went smoothly and on time
Using it every day and it’s fabulous

My experience with BlueWhaleSpa has been superb from start to finish.

The customer service throughout the sales process was excellent. Andrew Brunton was knowledgeable, helpful, and guided me through every step, making the whole experience straightforward and enjoyable.

The after-sales support has been just as impressive, and the installation team were outstanding. The two gentlemen who delivered and set up the hot tub were professional, efficient, and completed the installation without any issues. They also took the time to provide honest, practical advice on operating and maintaining the hot tub, which was greatly appreciated.

I could not recommend the BlueWhaleSpa team highly enough. Thank you all for the fantastic service and an excellent product. The family and I have been making the most of the recent good weather and thoroughly enjoying our new hot tub.

We bought a hot tub in April. Super fast delivery and professional service. We love the hot tub and use it several times a week. Excellent customer service. Would highly recommend. Andrew Brunton was very helpful.

Great company to do business with the customer service was outstanding from start to finish. I’m really happy with my hot tub and the team who came to deliver and installed with no problems at all. I would just like to say thanks and I will definitely be recommending you to family and friends.

Andrew Brunton offered mysef excellent service and I am pleased with the hot tub so far , early days but all seems very good.

We ordered our Regency Beach Hot Tub 2 weeks ago and it was delivered this morning by the 2 installers, Dave and sorry we didn't get the other installers name.
everything went smoothly even on contacting the sales team pre delivery etc. Installation team were courteous and professional.
I would highly recommend Blue Whale Spas and look forward to years of relaxation in our new Tub.
Thankyou all involved, Nick, Fiona and the team.

We purchased our hot tub in January and we couldn’t be happier. We have been using it pretty much every day thanks to also having a pergola installed shortly after the hot tub was installed. Delivery and installation was quick and easy, with no issues at all. We have not had any issues with the hot tub, and it still looks good as new. Couldn’t recommend blue whale spa enough!

So pleased from start to finish - Andy really helped me select the right hot tub in the showroom through to arranging delivery - arrived when stated! Really helpful install and after sales service brilliant. Can't believe the great product and amazing service highly recommend.

Absolutely fabulous, from ordering to delivery . Matt’s & Marshall delivery team were spot on !! ( not the easiest garden access ) & Andrew Brunton for his expertise!! Highly recommended

Outstanding customer service from start to finish. Fiona was incredibly helpful, answering all of our questions and queries with great patience. Edmore and Chris (the delivery and installation team) were first class - accommodating and knowledgeable. The spa is superb - an excellent addition to our garden!

Recently bought our first Hot Tub
.. Blue Spa support to help us understand the maintenance and controls was and continues to be first class Thank you 😊

I couldn't be happier with my experience with Blue Whale Spa. The delivery of my hot tub was smooth and professional, but what has really impressed me is the outstanding after-sales service.

A special thank you to James Bonser, who has been absolutely fantastic from the start. As a first-time hot tub owner, he took the time to patiently talk me through everything I needed to know about caring for and maintaining it. When I noticed an unusual noise, James arranged for an engineer straight away, giving me complete peace of mind.

Nothing ever seems too much trouble for him. He is always happy to help, incredibly knowledgeable, supportive, and quick to respond to any questions or concerns. It's rare to receive customer service of this standard, and it has made owning a hot tub a pleasure.

I would highly recommend Blue Whale Spa to anyone looking not only for a quality hot tub but also for exceptional customer care. Thank you, James, for going above and beyond!

I would never recommend this company.

After everything I have been through, I am extremely disappointed. My original hot tub was replaced with a completely different model without delivering the specifications I was originally promised. Although I was told it was a “better” and larger model, the reality is very different.

The seating design is terrible. My partner cannot even sit comfortably inside the hot tub because there simply isn’t enough room. A bigger hot tub on paper means nothing if it is poorly designed and less practical than the original.

The replacement also lacks several features and specifications that I originally paid for, making it feel like a downgrade rather than an upgrade. Throughout the whole process, communication was frustrating, and resolving issues took far longer than it should have.

Buying a hot tub should be an exciting experience, but this has been months of stress, disappointment, and wasted time. I feel misled and let down by the way this situation has been handled.

I genuinely regret choosing this company and would advise anyone considering buying from them to do their research before making the same mistake.

Never again this company, and I do have Airbnbs , the plan was to buy more and put them in our air bnb, for sure not with this company !

I lost lots of money!