Bluffbet Reviews 38

Antwoord van Bluffbet

4 mei 2026

Hello Tracy,

We are truly sorry to hear about the issues you have experienced and the frustration this has caused you. This is certainly not the experience we aim to provide to our players, and we understand how disappointing it can be when deposits or gameplay do not run smoothly.

Please note that while such issues are rare, in some cases factors like internet connection stability or device/browser performance may also affect gameplay and transaction processes. That said, we take your feedback very seriously and we will immediately forward all the details you have shared to our technical team for a thorough investigation, in order to identify and resolve any potential issues affecting your experience.

Additionally, to better understand the situation and assist you more efficiently, your dedicated representative will be reaching out to you shortly to gather further information and support you directly.

We sincerely appreciate you bringing this to our attention and thank you for your patience and understanding while we work to resolve it.

Bluffbet Team

Antwoord van Bluffbet

4 mei 2026

Hello Krista,

Thank you so much for your 5-star review! 🌟
We’re really happy to hear that you’re satisfied with our support and that your issues were resolved quickly. Your kind words mean a lot to the team.
We truly appreciate your trust and look forward to continuing to provide you with a great experience!

Bluffbet Team

Antwoord van Bluffbet

24 mrt 2026

Hello Al,

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations, and we understand that the cashback system can sometimes feel confusing.

As we were unable to locate an account matching your review, we couldn’t perform an account-specific check. However, to clarify: our Loyalty Program cashback is calculated weekly based on the level reached by Sunday. For example, if a customer moves from Level 2 to Level 4 during the week, the cashback paid on Monday will be based on Level 4. Rewards are credited by 14:00 every Monday.

You can find full details about level requirements and how to earn points here:
https://bluffbet.com/en-ca/promotions/vip-program

If you’d like, our 24/7 support team will be happy to guide you step by step and answer any questions.

Best regards,
Bluffbet Team

Antwoord van Bluffbet

24 mrt 2026

Hello Adrien,

Thank you for your feedback. We are sorry to hear that your experience with our brand did not meet your expectations.

We would like to inform you that within our Loyalty Program, cashback is granted weekly based on your level. Each payout corresponds to the level the customer has reached by Sunday. For example, if a customer is at Level 2 on Monday and reaches Level 4 by Sunday, the weekly reward paid on Monday will be calculated based on Level 4. Weekly Cashback or WinBoost rewards are credited to customer accounts no later than 14:00 on Mondays.

We can see that your account was opened only yesterday. Any eligible cashback will be calculated based on your activity up to Sunday and, if applicable, will be credited to your account on Monday at the specified time.

You can review the full campaign details here:
https://bluffbet.com/en-ca/promotions/vip-program

Additionally, our support team will also be sending you an email with detailed information regarding the campaign.

You may also reach out to our 24/7 support team at any time for further assistance — they will be happy to guide you through the cashback process and clarify any questions you may have. We appreciate you taking the time to share your feedback.

Best regards,
Bluffbet Team

Antwoord van Bluffbet

3 mrt 2026

Hello Butch,
Thanks so much for your review! It’s great to hear you’re having fun and enjoying the fast withdrawals.
Thanks for being part of it!

Bluffbet Team

Antwoord van Bluffbet

3 mrt 2026

Hello Bikash,

Thanks for sharing your experience!
Easy withdrawals and wide selection of games are exactly what we aim for.
We appreciate you playing with us!

Bluffbet Team

Antwoord van Bluffbet

Geüpdatet op 19 jan 2026

Dear Taylor,

Thank you for sharing your concerns. We understand how frustrating this situation can be, especially given your ongoing loyalty and VIP status.

We’d like to clarify that weekly cashback is not calculated based on total wagered or deposited amounts. In line with our campaign terms, cashback is based on net losses during the weekly period. This includes all real-money bets, wins, losses, and withdrawals, while jackpot winnings are excluded.
Our system automatically tracks and calculates every individual bet, win, and loss throughout the campaign period, and bonuses are credited accordingly. This is why the cashback amount may not directly correspond to a flat percentage of the total wagered amount.

For full transparency, your dedicated account representative will reach out to you within today to provide a more detailed explanation of your weekly calculations and address any remaining questions you may have.
We appreciate your loyalty and the time you’ve taken to share your experience.

Best Regards,
The BluffBet Team

Antwoord van Bluffbet

7 jan 2026

Hello Di,
Thank you for taking the time to share your feedback. We appreciate your positive comments and are pleased to hear that you are enjoying the platform and finding the winning ratio favorable compared to other sites. We wish you the best of luck and hope your experience continues to be enjoyable and rewarding.
Thank you for choosing our platform.

Bluffbet Team

Antwoord van Bluffbet

15 dec 2025

Bonjour,
Merci d’avoir pris le temps de partager votre avis.

Nous comprenons vos préoccupations et nous sommes désolés que votre récente expérience n’ait pas été à la hauteur de vos attentes. Vous avez mentionné que vous pouviez auparavant effectuer des retraits de montants plus élevés. Les limites de retrait ont été mises en place après le lancement de notre programme de fidélité, qui inclut des avantages tels que des remises en cashback, des bonus de progression de niveau et d’autres promotions pour les joueurs. Ces limites s’appliquent à tous les comptes faisant partie du programme.

Il est également possible de progresser dans les niveaux du programme de fidélité, ce qui permet d’accéder à des limites de retrait plus élevées ainsi qu’à des avantages supplémentaires.

Comme indiqué dans nos Termes et Conditions, lorsque des mises à jour sont publiées et que les clients continuent d’utiliser la plateforme par la suite, cela est considéré comme une acceptation des conditions mises à jour.

Concernant votre avis Trustpilot, nous ne parvenons pas à trouver un compte correspondant au profil utilisé. Si vous pensez qu’il y a un problème avec votre compte, n’hésitez pas à nous contacter — nous sommes disponibles 24/7 et nous serons ravis de vous aider :

Support en direct: https://bluffbet.com/fr-ca/service-assistance/faq
Email: support-ca@bluffbet.com

Votre avis est important pour nous, et nous sommes là pour clarifier tout point qui pourrait ne pas être clair.

Cordialement,
L’équipe BluffBet

Antwoord van Bluffbet

15 dec 2025

Thank you very much for your kind feedback!
We’re happy to hear that you’re enjoying the casino, our games, and the smooth withdrawal process. It’s especially great to know that our customer support team made your experience easy and pleasant. Your support truly means a lot to us, and we look forward to continuing to provide you with an enjoyable experience.