B9  Reviews 

B9 closed my account without my permission. I emailed support, and they said that I have never had an account, and I wasn't eligible for one. Mind you, I have logged in on the app before and used it, trying to get a cash advance. How have I never had an account when I have literally used their app before? The support person named Edgar, is extremely rude. He asked me for my full social security number, which sounded very suspicious to me. He said it was to see if I had an account. I said, my email should be enough for you to know this. He replied back rude like and said, account declined, never opened, have a great day. So professional. I would not even try to make an account with this company, I am pretty sure they are stealing peoples information. Be careful.

I love this bank especially the customer service and the fact they don't take no foolishness when it comes to how things are being handled when it comes to security.

Great bank. Quick deposits and the customer service and amenities are superb. Application is easy to use. Payments are a snap.

The cash advance comes in handy when you need it. Really good bank to use.

It has been ok. The downside to b9 is that they charge me anytime I add money to cash app or Apple Pay

It's a good company and platform, almost like MoneyLion

Very honest and helpful as usual

The customer service representatives for this company are so rude and do not care to help you with anything. Please if you see this and you’re considering them PLEASE run away!!!

I dont understand how you can charge me for sending my own money. It's not like y'all, are putting the money in my account, it's my money, but y'all charging me to send money at any given time ATM fees, wallet fees and then you make people pay 3 months in advance for the monthly. Fee, I don't understand why you have to do that. Not a very good app to me at all.I honestly would not recommend

This by far is the worst prepaid banking company I have ever used it re-issued me a card without me asking did not let me know that so my original card was not working when I went to pay bills. It's been a whole three months and I have not gotten a card. Yes, you can use the virtual card, but you can't use the virtual card with everything. The only other option is to connect your account to an external card and it charges way too much to do that. Please don't waste your hard earned money or your time with this company. All they could do is explain that they had some issues with the card and they are not issuing new cards right now and that I have to wait to get a new one. What kind of BS is this you are playing with my money B9. three months is a very long time to wait for a new card when you keep saying that that I have to wait for a new card, but you're not issuing a new card. I am definitely going elsewhere and this I think is a precursor for what's to come? I would move my money now if I were you.

Do not use this bank!!! I've had transactions come out multiple times and it has never happened before with other bank accounts. Whenever I call to get answers, the employees are extremely rude and don't want to help.

I didn't even know it switched my direct deposit. When I realized I went to transfer my direct deposit to my regular bank in that I don't even have a b9 card yet. They now are telling me the transfer will take 3 business days. Horrible customer service and no one will help!!!!

Good experiences

Excellent customer service and the app is very easy to navigate! I also love the fact that they offer a "pay advance" for when money is a little tight or to cover that unexpected expense.

This best bank I ever used

Walmart put a hold on my account for several hundred dollars. They released it last week and I have yet to get it back and b9 states I will have it back on the 21st! That will be 31 DAYS! That they held HUNDREDS of dollars! When you have 6 kids and a limited that is a lot of money to hold! It is April 12 and 23 DAYS that I haven’t not received a dime from MY money!