Boardman Bikes Reviews 

After reading many positive reviews in the cycling press, I purchased a pair of Boardman Carbon road cycling shoes during June 2020.
Although the shoes are generally of good quality, the aftersales service provided by both Boardman and Halfords is woeful!
After losing a heel plate on one of the shoes, I contacted Boardman UK, who told me that they do not hold any spare parts, and that I should contact Halfords for help. Following three telephone calls, during which I was told the dislodged heel plate would be covered under warranty, I attended my local Halfords store to be told that this was not covered under warranty, and that nothing could be done. Furthermore, the Bike Hut representative and the Store Manager both advised me that all clothing and footwear sold by the retailer was not subject of any sort of warranty other than the provisions under the Consumer Rights Act. This advice was at odds with the subsequent information I received directly from Boardman UK, which confirmed that all Halfords products (including Boardman) are covered by a 12 month warranty.
Although I accept the somewhat delayed decision that my issue is not covered by warranty, what really concerns me is that there is not even any facility to purchase the missing item, resulting in a perfectly good pair of cycling shoes now being unserviceable through a missing heel plate. Incredibly, the only suggestion Boardman UK provided was to search for aftermarket components of a similar shape and fitting manufactured by other brands.
I find this solution most inappropriate, and post this review as a warning to fellow cyclists and other prospective purchasers that although the shoes themselves provide good value for money, Boardman and Halfords aftercare, including customer communication and advice, is woeful. Indeed, it is difficult to think of when I last received such atrocious service from a retailer.
One positive element to come from this though, is that this episode prevented me from purchasing another pair of these shoes, and therefore has saved me £85.00. I now intend to use this to purchase a pair of shoes from a trusted, reputable brand with sound aftersales service: I respectfully advise others to do the same!

Bought a Boardman MTR 8.8 back in November 2020. Really good bike for trails, downhill and jumping. Delivered on time by Halfords and set up well.

I bought a ladies BBL HYB 8.6 W 2021 S
I am so disappointed. Although I am only 5ft 3inches, the small is the wrong size for me due to not being able to adjust the height of the handlebars.
Also the gears are poor and continuously slip.

Got my Boardman SLR 8.9 105 Mens Road Bike 2021 after waiting about 12 weeks (not Halfords fault just COVID) very excited, collected from Halfords Southport in the rain, so it was put in the back of my car wrapped in a duvet. Next day the sun was out so off I went. Front gears would not change up, so took it back to Halfords and they adjusted the gears, now they worked but sounded like they were destroying themselves, back we went. In all, 5 visits to get gears right and while they were doing this the bike started making a very loud creaking noise, they had 4 attempts at fixing that, including me leaving it with them twice. One week from receiving it to giving it back, it never got fixed. The manager said he would get me a new bike but did not really seem that bothered about it at all and customer service also seemed to shy away from it.
Got a new bike off them after 4-5 weeks, back brake was over adjusted and one of the front spokes fell off on the first 15 mile ride. Took it back, they fixed it. I have now done a further 250 miles on it and love the bike, 5 star, build quality 2 star. Staff in bike department 4 star, Manager 1 star. After me taking time off work and driving back and fotrth to the shop I did not get as much as a free water bottle, or apology from the Manager. Hope I don't have to go back to them, but love the bike.

Got a good MTX, but the gears can be a little moody to reply sometimes.

Dreadful!! Purchased a Ladies Boardman MTX 8.6, worst cycle I’ve ever had!....The bearing collapsed on the pedal crank after only 250 miles use at the most!! I most certainly won’t be recommending to anyone to purchase a Boardman cycle anytime soon!

Huge fan of Boardman. Great bikes. Always a good rike. If you haven't tried one - do!

board man bikes are one of the best bikes. i have had mine for around 1 year now and it has never let me down. when i have upgraded my bike it rides even better. i have upgraded my seat to a dropper post and added more gears on the bike would recommend the bike to anyone who is looking for a good one.

Great bikes, great prices - I own three - why not you get serious kit on them and they look great. My local supplier was really nice and ordered my bike for me, ready to ride in 5 days. Great quality.