Worth knowing if you play on a laptop The client keeps a socket open for the live tables and it does not survive the machine sleeping, but instead of telling you, it shows the table as connec... Toon meer
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so heres the bit that annoyed me. verified back in february, took about a day, no bother. cashed out twice since, both fine. then a £260 cashout goes to review and they want a bank statement covering... Toon meer
I've got mixed feelings about this platform. On one hand, the game variety is top-tier and they have almost every provider I like, including some rarer ones. On the other hand, the promotional terms a... Toon meer
The verification process was a bit of a nightmare to be honest. They rejected my utility bill twice because my middle name wasn't on it, even though my ID had it. It felt like they were just trying to... Toon meer
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did not realise the game had to finish…
did not realise the game had to finish loading before you press anything, so my first two taps did nothing and the third one started a spin at £2 instead of 20p. no undo, no confirmation, nothing
I did not realise closing the account…
I did not realise closing the account and taking a break are two different things. Picked take a break for a month, and the marketing emails carried on, and when it ended the account was just live again with a promo waiting on it.
The new releases row has not changed…
The new releases row has not changed since April, same 8 slots.
Deposit cleared in 4 seconds
Deposit cleared in 4 seconds, the £90 cashout has taken 6 days so far.
the app crashes back to the lobby…
the app crashes back to the lobby whenever a live game goes to a bonus round, 5 times last night on my old Samsung, and by the time it reopens the round has finished without me.
Cashout documents in Monday
Cashout documents in Monday. Still pending
Email reply about the payout took 6…
Email reply about the payout took 6 days. One line
chat window on the app scrolls up as i…
chat window on the app scrolls up as i type, lost the cashier reference.
Signed up in April thinking it would be…
Signed up in April thinking it would be simple. It is not. Bonus terms across four pages, a payout that needed documents nobody mentioned, and a support chat that answers a different question to the one you asked. Still playing, less of it though
second time this month a game has…
second time this month a game has closed on me mid round.
eye of horus, free spins running, three left, screen went white and back to the lobby.
balance was right afterwards, ill give them that, but the spins were gone and the history just shows the round as complete. chat said the result is worked out on their side so nothing was lost. maybe. i still didnt get to see it.
happened again on the wednesday on a different slot while the oven was on for dinner, same thing, white screen, lobby.
right so £160 withdrawal
right so £160 withdrawal, monday morning, 8am, before id even had breakfast.
tuesday: pending.
wednesday: pending.
thursday i finally get on chat, 22 minutes in the queue, and the lad tells me theres a 5 day security hold on all card payouts.
friday: pending.
monday again, still pending, different agent, now its 7 to 10 working days because the first one apparently gave me the wrong figure.
i deposit and its there before i can put the phone down.
take it out and suddenly everyone needs a week to think about it.
Payout in Tuesday
Payout in Tuesday. Chased Thursday. Chased again Saturday. Paid the Wednesday after. £130. No explanation offered at any point, and the deposit that funded it went through in about ten seconds.
Six cashouts logged since March and the…
Six cashouts logged since March and the pattern holds. Anything at or under £100 clears in 2 working days. Anything above sits for a minimum of 5, and twice it triggered a fresh document request even though nothing on the account had changed. The published page says 24 hours for e-wallets and 3 to 5 for cards, which does not match a single one of my six. When I put the actual dates to chat, ticket 33518, the answer was that processing times are estimates and depend on volume. Fine, but then do not print 24 hours
Thought free spins meant free
Thought free spins meant free. Not without a £20 deposit first
every time the live stream drops it…
every time the live stream drops it puts the round through anyway, so you find out you have lost the hand when the video comes back. happened 3 times on wednesday and support said the game runs on their server not mine.
Wanted the account shut
Wanted the account shut. Form asks for a reason. Email says a specialist will be in touch within 48 hours. Nobody was. Chased on the Thursday from the car park, and the account is open still, with a free spins offer sitting in it.
been on this casino about seven months
been on this casino about seven months, nearly all of it on the phone
the app itself is fast enough, no complaints there, and the slots run fine on a train
everything else is where it falls over. the cashier page does not fit the screen, the chat box hides behind the keyboard, and the deposit limit settings are not in the app at all
checked my payout status at half six one morning and the app showed £60 while the website showed £0
seven months and none of that has moved
Three tickets over five weeks
Three tickets over five weeks, 44112, then 46980, then 51226, all on the same document issue, each answered by someone with no sight of the other two. Nothing carries across, so you rebuild the whole payout history every time
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