Bob's Watches Reviews 478

Large selection of watches, was able to find my husband a birthday gift fairly quickly. Overnight shopping, well-packaged/protected, with all the promised items (box, papers, tags, etc.) Watch condition as advertised - happy hubby! Thanks Bob’s, we’ll be back!

The staff were super helpful and friendly. The hole process was simple and quick. Only thing I would like to see different is more information given about the products. I wasn’t able to tell by the picture how much the item has been polished or that the glass or crystal was replaced. If it wasn’t for the box I would have sent it back for a different one. Just a little more information in the description would go a long way. Over all really love the watch and I’m excited to pass it down.

I’m truly thrilled with my new watch and the experience I had with Bob’s Watches! I purchased it on Monday and it was delivered on Tuesday by noon from across the country. Just can’t say enough positive things about Bob’s! But trustworthy is at the top of the list!

Bob's delivered what was advertised. My blue dial Rolex Air King was exactly as described, running perfectly. Delivery was fast, with no problems. This was my first purchase though Bob's and I would not hesitate to use them again.

Great customer service and the watch was beautiful! Exceeded expectations overall.

Great experience, watch was shipped overnight. High quality packaging. Overall great experience

Customer service was excellent and the watch looks great. Two issues I would like to mention 1) my watch had a different color face then the original Rolex papers showed which was never mentioned in the watch description- I found out when I received the watch and compared it with the papers. 2) I ordered and paid for the certificate of authenticity (which again maybe my fault didn’t realize ) that it is emailed to you 3-5 days after you receive the watch. After a week I emailed customer service inquiring regarding my certificate and the same day I received it.
The watch is shipped overnight- and you have a three day window to return it but the certificate of authenticity is received a week later ? The certificate should be included when the watch is shipped. Some clarity would also be helpful if the watch is already shipped overnight when is the authenticity analysis done and why wait 3-5 days to receive it.
I do have some concerns that the Rolex face is authentic- I was reassured that Bob’s Rolex are fully authentic.

Bob’s is the benchmark for professionalism and customer focus. Their primary goal is customer satisfaction and they do whatever it takes to achieve this goal. Eric made sure I was 100% satisfied with my purchase. Bob’s is the only company to work with whether buying or selling your watch. Very highly recommended.

Top notch responsiveness excellent watch condition for 126710BLRO. Watch looks and runs perfectly. Thanks Bob’s and Ryan L. for superior service.

I purchased my Rolex Sub from Bob’s and there was no question I would continue to use them. I reached out to Ricardo and he facilitated a trade. I made him aware I wanted a Pelagos and he made it happen. We spoke via phone and email. He made me feel valued and truly treated me like his top priority. I will be reaching out to them again early next year for a Day/Date. I have complete trust and confidence in them and their staff. Thanks again Ricardo.

Bobs watches is extremely professional, and trustworthy. They are fair with their pricing and trade values. They don’t offer the best prices, but you leave there k owing that you have the absolute best quality product, and they stand by it.

First time dealing…Rob helped me, with a sale to them of 1 Rolex and then a trade of another Rolex for another Rolex model. I was a bit concerned but we worked through the values. Payment & shipping was excellent

This was my first luxury watch buying experience in general let alone buying preowned from an online source. I have to say I’m very impressed and satisfied with my decision to go with Bob’s. The process was easy, the price was the best I was able to find on the web, and most importantly the watch came in great shape. Buying something preowned sight unseen can be a serious gamble, but I wouldn’t hesitate to shop here again. When I had a question about whether or not my wire transfer went through I just put a call in and they were responsive and had a quick answer. The complimentary next day overnight shipping is a huge bonus, although fedex delayed it a day which is no fault of Bob’s. Overall I would definitely recommending them without hesitation.

I just bought a Tudor Heritage Black Bay that was rated in excellent condition. It was perfect. Not to mention the price was the lowest I found. The only issue I had, and no fault of Bob's, is that my wrist is 8", so it didn't fit. I called today and spoke to Megan who I worked with when I bought it on Friday. She said she would check to see if they had a spare link for the bracelet and would call me back in a few minutes. A few minutes later she called me and told me they were sending it out overnight.
The price was great, the watch is great, and Megan was great.
Hard to beat!

Fantastic customer service. Fair pricing on an excellent watch. Victoria is a wonderful person to work with.

It is a little unnerving walking up to a building with blacked out windows and a locked front door when you are going to shell out some cash for a nice watch. The security guard is professional and serious when he asks how he can help you. The first time, I did not have an appointment as I could not get someone on the line to make that appointment and since I was in the area, I just stopped in. Frankly I thought it was going to look like any other watch store or jewelry store. Nope. Lobby with 6 or so tables and a front desk. I was asked if I wanted any coffee or water while they found a person to help me. Soon after sitting down I was introduced to Christian and he brought out a couple of Rolex watches I wanted to look at for the wife. These were some classics, Datejust unisex from the 1980's. Exactly what the wife was looking for.

Christian took a lot of time with me explaining the process, the payment options, the warranty, how Bob's can help if the watch has any issues, etc... That was awesome.

A week later I came back with a very surprised wife and already had told them some watches I wanted to see. We met with Christian and we saw several different styles of the Datejust. The wife changed her mind a couple of times and I am glad I did not pick one out for her. Christian was pleasant and patient.

Not long after, the wife picked the one and after payment we we out of there.

Christian was great. Please ask for him if you go to the store. The receptionist was very friendly and always offered drinks. The guard was doing what he was hired to do and very professional.

Third purchase from Bob’s. Wonderful service and good value. Have long standing Rolex AD who I’ve purchased many watches over the years but some times he can’t fill the order. Bob’s has the watches in stock ready to go. Also shout out to Paul at x118. He can make it happen.

What a great experience from beginning to end, everyone was courteous, helpful and above all else professional, as I am a repeat buyer your company now has a life long customer.
Thanks for a job well done.
Jim in Texas

Second purchase from Bob's. I bought a Rolex Submariner 114060 last year. Everything went perfectly as before. I purchased a Breitling SuperOcean Heritage 42 this time. The watch looks brand new, and everything is in perfect working order. I received the watch within 24 hours of my payment clearing. This is the place for your luxury watch purchase. Thanks again. Very happy.