Bob's Watches Reviews 478

The staff was pleasant and knowledgeable of their inventory. Not once was I ever “sold” on a particular item but simply guided through the questions that I had. Complete and simple wire transfer instructions with prompt acknowledgement of receipt and shipping information. The next morning, I had my new purchase exactly as advertised (if not better). I will recommend to all in the market for tuff to find watches. Well done Bob’s, very well done!

As always, Paul was very professional and accommodating to my needs. He was able to work around my challenge of finding time to stop by. Watch was in perfect condition and it is now my go-to for every day. I recommend Bob's to all those that I have watch discussions with.

Thank you once again for a wonderful experience! This was my second purchase, and the staff was just as friendly, helpful, and customer service oriented as the first time. I'm looking forward to the third watch with Bob's!

I wasn't even looking for a Breitling, but I saw one that was priced well below market, with boxes and papers, and picked it up. Watch is in excellent shape. No issues at all. Sometimes you get lucky! Now I have to keep looking for the watch that I was supposed to be buying for my wife! :)

My watch is discolored on the dial and I wrote them with no response. It’s non refundable as I am international and this was not disclosed in the pictures when I bought.

Greetings,

I am leaving a single star because, at the very least, I received an authentic and modern Rolex Datejust. I picked the watch up in person at the Newport location, and Christian assisted in the buying experience. He was very pleasant, but handed me a watch that right out of the box was consistently losing up to 10 seconds a day. Days after my purchase, I spoke with Larry, the service manager, to address my watch since it was losing time. He wasn’t convinced it was losing time, and he told me I was likely watching the timekeeping too closely. I ended up taking the watch back in person since I knew it was losing time. This is not my first Rolex, and it is without question outside of specs. Within less than 10 mins of me giving the watch to Larry, he said he had regulated it and it should be keeping proper time. Within 72 hours of being “regulated” the watch lost around 18 seconds. I emailed both sales and the owner of the company, Paul Altieri. There was no response via email, and I took the watch back a second time to the Newport location. Larry said the watch was working fine. Unconvinced, I took it to a Rolex watchmaker simply to get it measured on his timegrapher. The timegrapher measured that it was losing between 8-10 seconds a day. This raises a few questions- is Larry’s timegrapher machine not calibrated properly, were my concerns regarding the watch minimized and brushed off, or is the watch a lemon? I am extremely disappointed with my experience purchasing from Bob’s, for I bought from them due to their supposed excellent customer service and reputation. After being brushed off twice, and with an independent timegrapher reading for my timepiece, I no longer feel comfortable dealing with this company. At the very least, I got an authentic timepiece, but it will likely need to be serviced by Rolex at my out of pocket cost so that it should be working as it should. Very disappointing to be treated like this with my valid concerns minimized by the customer service at the Newport location.

Best,
David Fernandez

Outstanding!
From beginning to end I truly had a wonderful experience. The time piece is absolutely beautiful just as captured in the pictures. I would highly recommend this very knowledgeable and dedicated group of people for any of your future luxury watches . Thank you

We shopped around for a long time to find the right piece for my 60th b-day. This was going to be my last nice watch so it all needed to be just right. I even bought 3 Chinese fakes to get an idea just how they would feel on my wrist for more than 10 minutes in a watch shop. (I highly recommend doing this). As soon as we discovered the perfect piece on Bob's web site, we pulled the trigger and had it next day. Bob's made the process seamless and every part of it felt extremely safe. The piece was as shown on the site and we are so happy with the piece and the service.
We were so happy, my wife found a very uncommon piece of her own on the website and we contacted Bob's to hold it for the next day. They did and we bought that one also. I cannot express how easy it was (IS) to work with Bob's. Our rep was awesome and super quick to respond. We couldn't be happier and we will wear these proudly and with confidence. We would not consider any other dealer than Bob's Watches and will recommend them to all who comment on our shiny new His & Her pre owned Rolexes!!
A&A Chase

Great experience, watch came set to right time zone and fully wound. Just put it on and ready to go.

This is the most knowledgeable luxury watch team I’ve ever come across. They are extraordinarily fair, and courteous. Great people, great service.

Great people, 5 stars customer service. Grateful and thankful for Bobs Watch

I had reservations buying a luxury watch online, but Bob's Watches had the Rolex I wanted and the best price. Their prompt communication was excellent throughout the entire process as well as the post-sales support helping me with an appraisal for insurance reasons. . The watch was exactly as described on the website and as shown in the pictures.

I will buy from Bob's again.

When began my Rolex search I was brought to Bob's Watches. I'd been looking for a reputable seller for years and was happy to learn that Bob's had been in the business for many years. I'd been looking for a 1976 Rolex Datejust from someone I could trust. And just this past week Bob's had one pop up on their website. I immediately contacts Bob's and began chatting with Christian who went over and beyond in helping me make my purchase decision. He even went as far as to take additional photos of the watch and emailed them to me. That sealed the deal for me. I'm very happy about my purchase and will definitely look to Bob's in the future!

This was a pleasant buying experience. Kayla was a great help and answered all of my questions and concerns. I ordered the watch at 3:00 P.M. one day and it was on my wrist at 11:00 A.M the next day traveling coast to coast. The watch arrived well packed and as advertised. In a sea of questionable sellers my experience with Bob’s was a breath of fresh air. THANKS

Had great advice and service. Staff are knowledgeable, professional and very personable. Thank you Wes, Leslye, and Alayna! You made our 14th wedding anniversary, very special!

Kayla and Christian have been great in my multiple trade and buying experiences. Always patient with my numerous questions. In fact this last purchase, Christian took the time to move me away from one watch that was found to have a blemish in the case to another of the same reference, just to ensure that I was
completely satisfied.
Received the piece and was missing bracelet links, which Christian is having sent to me at no charge. Thank you!

Watch I wanted was available. Agent assisted me was great and helpful. Sorry forgot his name. Assisted me very well while purchasing the watch early this year.

Watch was shipped overnight. Care as advertised, will not have any hesitation doing business with Bobs again.

Bob's Watches more than lived up to my expectations. My Omega 300M Seamaster JB 60th Anniversary arrived next day as promised and exactly as advertised.