böhme Reviews 9.266

I have received a reply from Bohme to suggest I have not ordered from them and they cannot see anything in my name. I am happy to post all correspondence to prove that this is not the case but for now will post the last correspondence I have had from them. Please see below. There are many more!! I am sick and tired of these companies getting away with cheap, bad quality items. If you return the item it is at your cost which is expensive due to customs so they know that is not an option even though it looks positive!

Hi Tracy.

I hope this email finds you well.

We are writing to address your recent purchase. We understand that it may not have met your expectations, and we would like to offer you two options to resolve this issue:

-Return the item for a full refund: If you prefer to return the item, please send it back to us, and we will process a full refund once we receive it.

-Keep the item for a 30% refund: If you would rather keep the item, we can offer you a 30% refund on your purchase.

Please let us know which option you prefer, and we will proceed accordingly. If you choose to return the item, we will provide you with the necessary return instructions.

Thank you for your understanding and cooperation. We apologize for any inconvenience this may have caused and appreciate your patience.

--

With kind regards,
Customer Service, Eva,
bohmelondon.co.uk

For the most part I’ve been happy with my purchases and returns and refunds have been great

I have purchased; tops, pants, shirts and several dresses and all the pieces are made beautifully, stylish and very comfortable. Bohme is my go to store for clothes!

Terrible quality and an absolute con, cannot return if 3 or more items in sale, they deliberately add discounts for buying two or more dresses hence making practically everything a sale item. STAY CLEAR. Complete con, quality poor, over priced.

ABSOLUTE SCAM - DO NOT USE.
Initial order didn't go through and got no order confirmation - after a couple of days reordered and then they took 2 payments.
NO order confirmations received - NO paperwork with the delivery. NO returned information. Garments are absolute garbage.
Reviews 5 Star reviews are FAKE all showing location US - (these will be Chinese)
All GB reviews show are 1 Star.
AGAIN - DO NOT USE.

This is a total scam, do no buy. I wasted £100 on bad quality clothes that look nothing like the pictures

DO NOT BUY, THEY ARE A SCAM!!!
they don't accept returns unless you are happy to fund returning them to various different factories in china at your own expense (and they wont even allow this if you purchased more than 3 items!!!)

I’d gladly rate them minus. DO NOT BUY ANYTHING FROM THIS SCAM SITE. Absolute crap, unlabelled from China, imagine sweatshop produced, disgusting material, ill fitting and nothing like what you think you’re ordering. And did I mention obscenely overpriced for what it is? Customer service doesn’t exist. How can this company legally operate under UK law? AVOID AVOID AVOID AVOID AVOID
*UPDATE*AND IT SEEMS THEY LIKE TO REPLY AND INFER THAT THEY HAVE NO KNOWLEDGE OF THE ORDER! TUESDAY 9th JULY WITH EVA - PERSON OR BOT? I HAVE THE EMAIL TRAIL & HAPPY TO SHARE!
REFERRING THIS TO BUSINESS OMBUDSMAN BECAUSE YOUR RETURNS POLICY DOESN’T EVEN COMPLY WITH UK CONSUMER LAW! 28 DAYS YOU SLASH TO 14 & ALL RETURNS UNTRACKED OVERSEAS TO NINGBO IN CHINA IS NOT A RETURNS POLICY

Do not buy off this company the clothes on website are falsely advertised, quality shocking and they are selling the same garments you can get on Shien for inflated prices. You will be unable to get refunds despite trying.

They wouldn't take back a pair of pants that were never worn because the tag was cut off. I had the receipt and all tags. I will ever shop here again.

Absolutely dreadful company- the dress ordered doesn’t resemble picture on website- dress was marked & far too big- I have to return to China and pay postage or keep dress that I wouldn’t wear and get 20% of cost back! The price I paid was £40 plus delivery & I’d only get £8 refund! Having a laugh! The return address on package is Southall Uk & company is co.uk! Why return to China!! Avoid ordering from this company!

Beautiful selection and great service

Poses like a high end boutique from Toronto, you get a $6 dress from Temu.

Great products, great size range. Loving the xs for teens. Quality fabrics and nice neckline and length choices.
Many sizes/colors are sold out though.

Would give zero if I could . What you order doesn’t resemble what arrives . Then you need to email to return and are told return postage is £30 to China or accept 20% discount . Send what I ordered and I wouldn’t complain . Don’t touch this company with a barge pole. Daylight robbery. I have reported them to the bank for fraud. Give me a full refund and I’ll withdraw this negative review

Don't be mislead, ordered through bohmelondon assuming my item would be coming from London, it came from China!!
Item was absolutely nothing like the picture and very poor quality. It was meant to be a dress but was more like the length of a blouse. The buttons were different to those pictured and there were many marks.
When I asked for a full refund I was told I would have to return the item to China at a cost of £25 to £30. I did read a review which said that customers are never asked to return items to China...NOT TRUE!! Please be very careful, I am now out of pocket by £34.95!!

Love the quality and cuteness of every single item, I know for sure it will look good and last for years. Besides that I had a great experience with this girl, Natalia, at the City Creek location in Utah. She’s adorable, extremely helpful, kind and very quick giving me ideas of what to buy. Everytime I go down to Utah I look for her to help me find the right dress or accessories. I simply love this brand and specially when you find someone who can help you to buy even something that you don’t need but it’s so cute and you can’t resist.

As others have said, don't bother purchasing anything from this awful company. Based in China but try to appear UK based (I note they also have websites in other countries France etc doing the same). Dress took weeks to arrive. Came in a tiny parcel with no paperwork. Awful quality. Emailed to say I want to return to which I received a reply to say 'That will cost you 25-30 euros to post back to us...But we have a far more exciting offer for you! You can keep the product and get a further 20% off!'. Unbelievable. Makes me really angry that a 'company' like this can continue to rip people off unchecked. Wish I'd read the reviews on here first and I'll certainly be checking in future.

I needed to return an item. The return policy is not easy