Bohooman Reviews 57

1 star is too good. Shocking customer service you are only talkng to a Robot!!
Purchased an e-gift card for my son for Xmas.
He has been unable to use it, the gift card numbers do not work in line with the on line purchase at the till. Numerous emails sent, same automated reply back. Nobody is reading them. This is so disappointing. It feels like the company have taken our money with no intension of us using the voucher as it does not work!!
Next step - MARTIN LEWIS

Compré tres productos y dos camisas me quedaban pequeñas, así que las devolví. BoohooMAN no permite cambios, solo reembolsos, pero el problema es que llevo desde verano esperando mi dinero y no me lo devuelven.
Cada vez que contacto con atención al cliente me dan largas:
hace un mes me dijeron que esperara hasta el día 20, hoy siendo día 23 me dicen que ahora espere hasta el día 4. Siempre retrasando, nunca solucionando nada.
Dicen que no encuentran mi reembolso, pero los productos los devolví correctamente y ellos los recibieron. El servicio al cliente es pésimo, lento y totalmente inútil, parece que juegan a cansarte para que te rindas.
No recomiendo esta tienda a nadie:
tallas mal,
no hacen cambios,
y cuando devuelves, no te devuelven el dinero.
Es una falta de respeto al cliente y una pérdida de tiempo. No vuelvo a comprar aquí jamás.

No response to emails, same old chatbot responses and after trying to dig deeper the good old " Our customer service team is experiencing a very busy period...we'll get back to you".

Absolute tosh

Extremely poor delivery service. I was promised my order after 13 days; 24 days have passed and it still hasn’t arrived. I do not recommend.

Just how much time BoohooMAN think you can spend chasing a refund ?
I ordered some Trainers size 10 , the confirmation order statted size 10 . They sent me a much larger size
After lots of hassle chasing a non existant Customer Service . ( I have learned that the only way they respond is because of Trustpilot Review ) Not that they have actually, actioned anything to remedy the situation . They are now asking me to return the Item and wait 15 Days .. Just how much time do they think I have ? MUK120743447

Placed a large order for my grandson's birthday. The shoes he particularly wanted weren't included in the package. I've emailed them twice through their website (that promises a response in 24 hours) and have heard nothing. Meanwhile, he pretty much hates the clothes.

I bought here once, the quality of the clothes is crap. They look like clothes from Shein or Aliexpress. For the price, I think it's a rip-off. I returned 2 of 3 products. The fabrics are cheap.
and the refund took more than a month

I ordered something. Couldn’t pick up the parcel so it was returned to Bohooman. It’s been 6 weeks now and Bohooman still hasn’t made the refund and their customer “service” gives the scam standard reply “we are busier than usual”. No they aren’t. They just don’t wanna deal with it.

Everytime I order something it's wildly different than the pics. I bought some cargo pants in the pic they were tapered, when I got them, each ankle was like a 32 inch waist. Guess they peg the clothes to the models to make them look better.

Returned item, this was acknowledged but never refunded. Really do not bother, the quality of the goods are terrible so you will return but you are unlikely to get your money back.

Absolutely the WORST online shopping experience paired with the worst customer service i ever experienced. Ordered 2 times from boohooman, first time i ordered a Korn shirt, shitty quality with a poorly printed design. They want you to send the stuff back with your own money. At the second time i ordered, i received the wrong package which was supposed to be delievered to a customer in france as i could see the recipient. So i got the wrong package with a thong and women underwear? I reached out to the customer service 2 times with 2 different emails. First one got completely ignored and they took 5 days to respond to my other mail. It took me 10 mails for thrmcto finally understand what my problem was. They try to act like they dont understand and as they finally understood that i got the wrong package they wanted me to send the wrong one back. With my OWN money! As i wanted to send it back my postal office told me to declare the items for the customs. For this i needed information on the items in the wrong package and their telephone number. Once i asked boohooman for these pieces of information they COMPLETELY ignored my messages, like all of them. I sent 2 mails more without any response. I reached out to paypal and fortunately they gave it back to me, thanks paypal. So my message is, that this “company” called boohooman is scamlike, which is my personal opinion. Yall shouldnt buy Anything from here as their customer service is really bad and is not capable of doing their job right. Bad quality products aswell.

Ansich coole Klamotten zu gutem Preis, ABER Porto und Rückversand ist eine Frechheit, Kundenservice ebenso. Habe bei meiner ersten Bestellung nichts zurückgeschickt und war zufrieden, bei der zweiten bestellung kam eine Hose an die ich nicht bestellt habe und eine die mir zu klein war. So weit so gut, jedoch habe ich dann fürs zurückschicken 20 euro bezahlt.🤦‍♂️

I bought a product but got the wrong one. After contacting contacting customer service, the asked me to order again.

Today i got my order, again wrong one!

Weniger als ein Stern!
Klamotten sind unterirdisch. Bezahlt haben wir für die Lieferung und für die Retour auch. Es wurden einfach 5,99€ nicht zurück überwiesen… Jetzt haben wir quasi 11,98 € FÜR GAR NICHTS BEZAHLT 🤮
Es meldet sich SELBSTVERSTÄNDLICH auch niemand zurück!!!

Délai non respecté je devais recevoir en 7j et maintenant c est reporté en février. Message automatique, aucun service, suivi mensonger sur leur tracking, quand vous appelez mondial relay.. C est jamais parti. ESCROQUERIE.. FUYEZ

Atención al Cliente horrible.
Si tu pedido se retrasa (EN CASO DE ENVIOS A ESPAÑA, es SIEMPRE), no ofrecen ninguna solución, tan solo que sigas esperando indefinidamente mientras ellos tienen tu dinero.
Tampoco te compensarán con la devolución total o parcial del importe, ni siquiera un triste descuento en la página. Son unos caraduras y punto, no tengo ni una sola buena palabra para ellos en este aspecto.

What's the point of paying for next day delivery and it's taken 2 days still not to arrive. And then boohoo uses Royal mail for delivery. This is disgusting and robbing customers of their premium payment. I guess that's why they keep on getting called out on TV. Poor service!!!

Pay for next day delivery my order still has not arrived!! Excuse after excuses. I only use this company due to the option they give for next day delivery so knew I’ll get it in time for my holiday. Now it’s to late I’ve received no such support or apologies or alternative solutions. Shella the customer’s service agent clearly has no knowledge on what customer service entails except for generic message sent to everyone. MUK116590785

Shocking customer service, ordered a coat with next day delivery, item never arrived.

contacted customer service, they have a different lie every day including two today, told me the courier had not received the item yet (without taking ownership of the fact they haven't sent my order) and then half an hour later told me the courier has lost it in their network, it cant be both.

online tracking doesn't recognise my order so they clearly haven't actioned the order, have told me they've issued a refund as a gesture of goodwill! how is it goodwill to refund a customer who has not received their order?

Customer service agents are rude, they lie and refuse to take ownership when the company has made a mistake.

Hoodie erstmal zur Probe des Shops bestellt und meine Erwartungen wurden bestätigt.. Qualität ist sehr Minderwertig und auf keinen Fall 20 Euro wert. Fusselt sofort und Farbe auch anders wie abgebildet.überall Fäden. Einfacher Pulli mit Aufdruck / billig gemacht . Kundenservice reagiert null . Schade , hätte gerne mehr bestellt aber die Qualität geht garnicht .