Booking.com Reviews 12

I needed to ask for a refund and got so frustrated with how long they took to respond to e mails, having to call a complaints line and only being able to speak to a robot. ..eventually however, i was able to speak to a human being who promptly resolved the issue so perseverance paid!

Horrible lo más malo q e recibido nunca
Te mandan a sitios horribles.uno fumaban porros n l terraza y no dejaban fumar n l balcón
IVA Jo a fumar tabaco con los porteros???
Solo me lleve un sitio bonito
En mana mana está en Tossa de Mar
Es fantástico y barato
Porque pq hay estancia máxima
Y la generalitat l Dio un premio
El propietario es exelente OS lo recomiendo

En meget dårlig oplevelse. Kommer aldrig til at benytte dette firma igen. Jeg kommer fra Midtjylland. Skulle til møde i Glostrup,over to dage. Brokker,og betaler lejlighed igennem Booking.com. da vi ankommer til adressen. Et netto område. Der var intet. Vi prøver at ringe til udlejer flere gange. Får fat en en udifineret telefonsvarer. Booking.com kan man ikke få fat i. Så bliver man sgu lidt nervøs. Ringer til Banken, får at vide at de ikke kan trække pengene tilbage, men råder os til at spærre kortet. Finder så et Nr til booking.com i London. Kommer igennem til dem. Får en rigtig hjælpsom mand i telefonen. Han beklager vores oplevelse. Og vil hjælpe. De har en politik om at hvis de ikke kan få fat i udlejer inden for 30 min. Så vil de finde et andet sted til os. Og hvis der er prisforskel,vil de dække den. Så langt så godt. Efter 45 min. Har vi intet hørt, ringer så tilbage til London. Får en dame i røret. Som fortæller at de heller ikke kunne få fat i udlejer. Jeg spørger som om de har fundet noget andet. Hun svare ,at det er op til os selv at finde ud af det. Hvis det så skulle blive dyrere, kunne vi sende regningen til dem, og at de så vil dække 196,00 Kr. ???. Hvem har så lyst til at prøve denne mølle igen,,,,. Efter at vente i en Bil i 3,5 Timer. Et lukket Dankort ( 250 Kr) og alt det bøvl det nu giver. Vi valgte at køre til et rigtig Hotel. Blev taget godt imod. Det skulle vi have gjort fra start. Nu må vi så se om vi får vores penge retur. Så mit råd til jer,,,,, Hold jer væk fra dem.

Guest complaining there was no window in the room, despite we do not have rooms without windows.
All rooms have big windows, even the bathroom.
Asking booking.com to remove the review, but they refused.
So it's allowed to lie for the guests and give bad rating, which drops my average rating drastically.
Shitty company!

Bis jetzt nie Probleme gehabt, alles klasse.

I will never book a car with booking again. The subcontracted car rental was just CLOSED!! Support from booking was not able to provide a car within a reasonable time. After half an hour on the phone, they just hang up on me. Never ever again.

I have used booking.com regularly but recently in their flights section when completing booking a flight, it seems there is some sort of illegal practice. I was booing a flight for my family, a of four. I am given a total, which I agree to. I enter all relevant details names etc and press next. I then put in my card details and confirm again. It then tells me the price is now more. So I agree to the higher price which it then gives me confirmation on screen of this, but shortly after this it states that they are sorry they could not book our flights.I then receive 2 emails stating that the original booking at the lower price has been cancelled and I should receive a refund. The other email states that the booking at the higher price has also been cancelled and I will be refunded. My credit card states only the original price is being refunded and the other higher price is pending. I try to contact booking.com but they say we should try again but we have explained we tried over several days, then they say the fault is with the airline. My credit card now has doubled with the amount of transactions.
My wife has tried booking this flight several times on different days on a pc and tablet, and this has happened to her, so this is not a fault on our end. Why do they advertise and confirm cheaper prices then deliberately cancel the booking but take the transaction and later refund and then do so the same immediately also for the higher cost and cancel. We are at this moment waiting for a refund for the higher 2nd booking.

Wollte die App nach längere Zeit wieder benutzen, Konto gesperrt... Grundlos. Service unfassbar schlecht. Emails werden entweder gar nicht, oder nicht vernünftig beantwortet. Ich frage mich wofür die bezahlt werden.

Dårligt. svært at komme i kontakt med. Kunne ikke få penge tilbage.

Nonexistens and terrible customer service.
Booked a hotel in Berlin. The stay was booked in december when the World was a lot different from now.
Now with corona crisis booking.com offered me that I could cancel my booking free of charge, but no the hotel wouldnt return my money. And booking either didnt answer, sent an auto reply saying contact the accomodation or asked for screenshot of the payment ( which I sent five times without getting an answer ).
No responses on Facebook or only stupid standard answers with no actual help.
Suddenly I Got an e-mail saying the hotel agreed for a refund and Will transfer my money back. But oh, when I checked with the hotel, they never agreed to that and still refuses to let me cancel and get my money back, so the mail from Bookin.com was just another Lie and another way of delaying Everything again and again.
One Big scam, who gives nothing about the laws and costumer service.
Never using Them again

Arrived in Budapest at 7 am after trying to contact the owner for days. He only responded after booking.com costumer service contacted him. Very creepy situation.