Always a first class service from Bonk & Co a company who knows everything there is to know about buying or servicing wood burning stoves. Excellent knowledgeable staff and a beautiful showroom you c... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The discussion we had was comprehensive and most helpful. We bought a fan for our stove, but could not fit it in appropriate position on top of stove. It was not removed from the box and returned... Toon meer
Bedrijf heeft geantwoord
Beautiful shop, primarily around wood Burners, fire places and accessories but lovely homeware and gifts too, very stylish and very friendly service.
A gem of a shop, with a varied range of quality goods, super to browse around. We were greeted on arrival, but then left to spend the time we needed to make our choices by the pleasant and helpful yo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bonk & Co
Geschreven door het bedrijf
Wood burning stoves are our passion! We have a great range of products & accessories, a wealth of expertise and offer great customer service. Over the last 40 years, we have been lucky enough to work with some great manufacturers and suppliers, which means now, we can confidently say that we only sell stoves that ‘we know and trust’. We are very proud of the stoves we sell, and are equally proud to say there are some stoves we don’t sell!
STOVES & FIRES HOME & LIFESTYLE KITCHEN OUTDOOR LIVING
Contactgegevens
8 Harbour Road, IV1 1SY, Inverness, Verenigd Koninkrijk
- 01463 233968
- hello@bonkandco.com
- bonkandco.com
4,9
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Had the item I required
4 februari 2025
Antwoord van Bonk & Co
Hi Paul,
Thanks for leaving us a five star review, it is much appreciated. Good to hear we had what you needed, just let us know if you ever need anything else.
Best wishes,
Bonk & Co
Antwoord van Bonk & Co
Hi Amanda,
Thank you so much for leaving us a review, it really means a lot to our team!
It's great to hear you liked our range of products, we work hard to find interesting and beautiful items for your home.
We look forward to seeing you again soon.
Kind regards,
Bonk & Co
The staff were extremely helpful when I…
The staff were extremely helpful when I needed spares. Every detail was checked over with prompt notification once the parts were ready to collect. Couldn't ask for better service .
1 februari 2025
Antwoord van Bonk & Co
Hi Wayne,
Great to hear you were so pleased with our service - and thanks for the lovely review!
Best wishes,
Bonk & Co
Antwoord van Bonk & Co
HI Ben,
Thanks for the five star review, we really appreciate it!
We're happy to have been of assistance. If we can be of any further help in the future, please let us know.
Kind regards,
Bonk & Co
Great product
Great product, arrived quickly and they refunded me part of the postage.
3 februari 2025
Antwoord van Bonk & Co
Hi Pete,
Thank you for the great review, we really appreciate it!
It's lovely to hear you liked your cards - we hope they went down well with their recipients!
Warm regards,
Bonk & Co
Antwoord van Bonk & Co
Hi Jeffrey,
Thank you kindly for the lovely review, it really warmed our hearts!
We're delighted to hear you think our showroom is beautiful. We put a lot of work into keeping it looking good, so your comments really mean aa lot.
Warm regards,
Bonk & Co
Very poor customer service
I visited the store in mid November and spoke with Sam to enquire about new side and back panels for my Riva Avanti 67 gas fire. I left my contact details.
I eventually got an email back from Sam on 18 December asking for the serial number of my fire, which I replied to immediately.
The next communication was when I emailed Sam on 25 January to ask as to what's happened with my enquiry and to mildly complain about the service.
I got an apologetic email reply on 27 January, and was informed that the parts were now obselete and that "You could possibly try contacting Haworth Heating"!
Not at all impressed.....
27 januari 2025
Review zonder uitnodiging
Antwoord van Bonk & Co
Hi Brian,
Thank you for taking the time to leave us a review. We appreciate all feedback, as it helps us to improve our service.
Obviously I've dropped the ball on this one, and I really do apologise for not getting back to you sooner.
I wish you luck finding your parts, and if I can be of any help in the future, please do let me know.
Kind regards,
Sam
Very helpful employees and wonderful…
Very helpful employees and wonderful range of goods in store, always an enjoyable visit
23 januari 2025
Antwoord van Bonk & Co
Hi Daniel,
Great to hear you enjoyed your visit to our showroom so much. We hope you enjoy your purchases, and look forward to welcoming you back to the showroom soon!
Warm wishes,
Bonk & Co
always very helpful and informative.
13 januari 2025
Antwoord van Bonk & Co
Hi Lorraine,
Thank you for leaving us a review, it means a lot to us!
We're delighted to hear you were so pleased with our service. We always aim to give the best possible experience to our customers.
We look forward to seeing you again soon.
Best wishes,
Bonk & Co
Antwoord van Bonk & Co
Hi Helen,
Thank you for leaving us a review. We're glad to hear you found what you were looking for. We're always happy to help find replacement parts to keep your stove in tip top condition.
Kind regards,
Bonk & Co
Antwoord van Bonk & Co
Hi Guy,
Thank you so much for the wonderful review, it means such a lot to us! We're over the moon to hear you were so pleased with our service!
Looking forward to seeing you again soon,
Bonk & Co
Great layout on shop floor showing many…
Great layout on shop floor showing many beautiful items to help furnish the home. The items were well sourced and some were locally made - a big plus. Staff welcoming and helpful and, importantly, not overbearing allowing time and space to think about what one might purchase (from shelf units to wood burning stoves to table mats etc. A great shopping experience. Warmly recommended…
8 januari 2025
Antwoord van Bonk & Co
Hi Mike,
Thank you kindly for leaving us such a heart warming review, we really appreciate it!
We're very happy to hear you enjoyed your visit to our showroom so much. We work hard to find the loveliest products for our showroom, and there's always something new to discover.
We look forward to seeing you again soon.
Warm wishes,
Bonk & Co
Quirky design top quality ….
The cards I chose perfect for the occasions I have in mind. The cards are beautiful and printed on top quality card. Arrived very promptly from considerate & generous sellers.
13 januari 2025
Antwoord van Bonk & Co
Hi,
Thank you for taking the time to leave us such a lovely review, it means a lot to us!
We're glad you like the cards, and hope they bring their recipients a smile.
Warm regards,
Bonk & Co
Faulty lamp
Having returned a lamp bought pre Christmas due to it having a fault the product was exchanged with no issue and an apology for any inconvenience caused along with a small gift.
Thank you Sam for your excellent customer service.
8 januari 2025
Super correspondence when I was…
Super correspondence when I was weighing-up the purchase. Fantastic car taken with packaging and shipment. Thanks guys.
11 december 2024
Antwoord van Bonk & Co
Hi Colin,
Thank you very much for leaving us a review, we really appreciate you taking the time to share your feedback.
We're very happy to hear you were so pleased with our service and your purchase. We're always happy to help!
Warm regards,
Bonk & Co
A very nice shopping experience
A very nice shopping experience, a beautifully laid out shop, especially at Christmases. Kind and helpful staff as always. Highly recommended a visit to Bonk & Co, you won't be disappointed.
23 december 2024
Antwoord van Bonk & Co
Hi Angela,
Thank you so much for the great review, it was lovely to see you in the showroom again. We do put a lot of work into our showroom displays, (especially at Christmas!) so we're glad to hear you like them!
Wishing you a great 2025,
Bonk & Co
We can't quite believe the speed and…Happy Customer
We can't quite believe the speed and efficiency that made our whole experience a pleasure. We are so happy with our new wood burning stove and should have had one installed years ago. Bonk and Co came highly recommended by friends of ours so there was no reason to try anywhere else. Thank you to all involved.
9 december 2024
Review zonder uitnodiging
Antwoord van Bonk & Co
Hi Gail,
Thank you so much for leaving us such a heart warming review!
It's wonderful to hear you are so pleased with your new stove. We're sure it will be keeping you nice and cosy in the years to come - and especially in this cold weather!
With warm wishes,
Bonk & Co
Antwoord van Bonk & Co
Hi Norman,
Thank you for the great review, we appreciate it! It's always lovely to hear that our customers are pleased with their purchase.
Looking forward to seeing you again soon.
Warm regards,
Bonk & Co
Lovely selection of gifts and friendly…
Lovely selection of gifts and friendly staff.
21 december 2024
Antwoord van Bonk & Co
Hi,
Thanks for the review! We're very happy to hear you liked our selection of gifts. We look forward to seeing you again in the showroom soon.
Best wishes,
Bonk & Co
Really personal service
Really personal service, product posted quickly and as described
21 december 2024
Antwoord van Bonk & Co
Hi Matt,
Thank you so much for leaving us a review, it really means a lot to us! We're very happy to hear you were so pleased with our service - it's what we aim for.
Best wishes for 2025,
Bonk & Co
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.