bookvault.app Reviews 82

I'm giving 5 stars, as so far so good. I have placed several orders so far and each one has been delivered on time, well packed, undamaged, and the actual quality has been great, very close to traditionally published books (much better than KDP.) The customer service especially from Aaron Lovett has been great. Hopefully this level of service continues.

What an amazing, patient and understanding staff Bookvault ppl has and thanks particularly to Kayleigh Cliff for helping us with our magazine we were treated super kindly and we really really appreciate you for your time and effort thank you so much I think it's time to give her a raise hehe!!

Bookvault has far exceeded expectations. Kayleigh Cliffe with customer service has been helping me with my Age of Tanimara special illustrated edition. We had some hiccups and she tackled the challenge and sent me pictures of the books for approval. She has, by far gone above beyond expectations and I will now be using bookvault for my publishing PoD needs. Thank you all so much, especially you, Kayleigh.

Bookvault really offers a lot of options in terms of sizes, papers, covers and customizations! I’m glad all my books turned out great, after a few tests and adjustments.

Tom, I can’t thank you enough for your patience and help. Outstanding support! <3

I also want to thank everyone from this company for your hard work and love you put into making all these books for us. I appreciate you!

You make our dreams come true. <3

The (shipping) packaging must be sturdier/better/improved in some cases.

Tom Morgan assisted me with amazing speed in service and response!! Very kind and helpful! I had Problems with my book (which was not normal because this place is amazing) and I had a response within a business day and they replaced my books! Highly recommend!

After 23 years, I finally completed the manuscript for the book I have dreamt of writing.
Being of a certain age, I have limited technical skills. I was able to set up a Book Vault account and thought, “This isn’t so bad.” That was a premature assessment.
Uploading the interior came with some glitches, eventually succeeding. The cover, however, gave me considerable resistance.
I began writing to the customer service/tech support. These back-and-forth emails continued over two days until the issues were finally resolved.
I cannot stress enough how supported I felt during this process. Tom M. was especially helpful. He was patient and reassuring that this would all work out. He said he would help. These simple words put me at ease. His manner was kind and calm and professional. These qualities make Tom excellent at his job. Unusual, in my experience of impatient technicians who just want to get you out of their queue.
This speaks well of Book Vault to have such exemplary staff working with customers, in my case, a very anxious and un-confident customer.
I am ready to begin the printing phase and anticipate the same quality of service if I run into problems.
Thanks again to Tom and the other qualified technicians who helped me live my dream.
Sara W., USA

Quality has always been my priority, for my publishing and for my authors, and BookVault delivers it better than anyone in the POD space. The entire experience, from uploading designs to receiving support from their team, is seamless and genuinely premium. Kayleigh, in particular, has helped me resolve multiple issues, from integrating BookVault with my e-shop to answering delivery enquiries quickly and clearly. Orders to the US arrive fast and efficiently. Hardcovers to Australia take longer, but the paperback turnaround remains strong and reliable. The bespoke quality is stunning. The look, the feel, even the smell are tangible, and the difference is immediate.

Arron Lovett was incredibly helpful in providing quick resolution to both my barcode issue as a print issue. I really appreciated the customer service, having been new to process and I needed the resolution quickly pre-release.

I’m a start-up customer, and I’m glad I chose Bookvault as my POD printer. They were responsive and informative with my beginner questions, and my first “proof” printing went flawlessly. The print quality was excellent and the cover was beautiful. Then, when a complex technical issue developed relating to computer instructions for the printing of my book cover, Arron Lovett of Bookvault customer service wasted no time or effort to resolve the issue. He again was responsive, patient, and made sure the covers with errors were replaced on a timely basis. My newly printed books meet all my expectations, and I now have confidence to push ahead with my book marketing.

My experience with Bookvault has been a learning experience and I'm glad that I took the plunge. The online system may not be the most modern and intuitive, but it works. I'm sure this helps with keeping prices low, which I am absolutely in support of. They were clear about the printing and shipping time estimates and delivery was in the window they clearly specified, so for a print on demand company with years of experience and lots of repeat customers, I'm going to give Bookvault a thumbs up. I worked with Kayleigh, who communicated well and was very helpful. She answered all my questions, and was patient with me, even through my relative ignorance about how their system worked at first, as I'm new to the book-authoring and publishing process. I will say this...I would recommend Bookvault to other self-publishers who are conscious of cost and want a dependable system. I'm going to stay onboard for the foreseeable future and have appreciated the service and transparency regarding what to expect.

Kayleigh Cliffe has been excellent in providing all the help I needed. The quality of the books in terms of materials and print resolution is fantastic. Printing cost is great value. Highly recommend.

I had a problem loading my cover file onto Bookvault's system, so I reached out to them for help, where Arron, their knight in shining armour, came to the rescue. Thank you from another happy Bookvault customer.

I've been using bookvault for almost a year and not only is the quality of these books amazing but the customer support team is as well. Kayleigh in particular always goes above and beyond anytime a issue arises and I'm so grateful for her timely responses and her kindness anytime we speak as well. She is always eager to help and solve the problem at hand. I cannot recommend bookvault enough.

I've been working with BookVault for more than a year now and the quality of the products is excellent. As well, when there is a problem, they've been really helpful and prompt. Most recently, the customer service rep, Arron Lovett, helped me sort out several issues with a couple of orders. All very easy and straight forward. Really enjoy working with BookVault.

If you're a newbie to the indie author and book printing world, in my opinion, Bookvault.app is a good place to start.
Their dashboard is straightforward and intuitive. But, it can take time to get your head around where things are and what they mean. Example, 'endpapers.' To understand what this was, where to find it and decide whether I wanted it, I had to contact Support.
You receive an email straightaway that promises you a response in one to two days. To date, they've kept that promise. I also had, and continue to have specific requirements about where my books should be distributed. They have so far always been compliant with my requests. And, every time, they provide service in a friendly, efficient and patient manner.

While Bookvault is not set up to respond quickly to inquiries (especially on weekends and holidays), their representatives do give excellent service. I've been helped by both Kayleigh and Arron and have been pleased with both. Arron has guided me through several difficult roadblocks as I've navigated the process of setting up my books for printing, ordering copies, and hopefully soon releasing them to the public. The process is not intuitive, and their assistance has been invaluable. I'm grateful for their help.

Wonderful customer service! Whenever an issue has come up, they've worked quickly to help me resolve it. Kayleigh Cliffe is awesome!

BookVault is a great POD service that has helped bring my books to life and allowed me to get my books into bookstores with their quality printing. Aaron has been helpful with any teething problems I've experienced, too.

The customer service with Bookvault is outstanding.

It makes a change to actually interact with proper humans these days - it's a personal service which are few and far between these days with the likes of Amazon, etc. which are becoming more faceless!

All online enquiries has been dealt promptly by Kayleigh.

Bookvault go one step further and provide a free video call service which I used for support on integrating my book with Shopify and other distribution channels. Huge shoutout to Curtis Argrave - he was amazing. He clearly knew his stuff.
He was super patient with me and went above and beyond to ensure everything was set up correctly, doing checks along the way. He could not have been any more helpful.

This level of customer service is unique these days - well done team bookvault....now I just have to sell the book!!

I don’t like giving negative feedback, and perhaps my case was just bad luck, but unfortunately my experience with Bookvault has been disappointing.
I ordered a sample proof on December 10 and, as of today, I still haven’t received it. I contacted customer support several times asking for help, but the only reply I received was “it is in transit.” While I understand that delays can happen, the real issue for me was the lack of concrete assistance or follow-up.
Even an answer such as “you were unlucky, please place another order” would have been acceptable. What I missed most was clearer communication.
I hope this feedback can be taken constructively, and I would be happy to update this review if the issue is resolved or if communication improves.
16.1.2027 Update: the book finally arrived. Its quality is very good. I had to pay other 12 euros for "right". I see that the problem is not from BV. They should improve delivery. Thanks to Mr. Kayleigh for the help.