Contacted Boom insurance through a web site. Due to my driving ban. From the start their site was informative no fuss. After entering all my information the quote came back very quickly. With a win ,w... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We are disable people and our children helped us to get cheaper quote and Boom insurer was very cheaper and easy to do online with the help of children. We normally don't drive except in emergency bu... Toon meer
Excellent and quality work through out and no hussles. Really appreciate and will recommend you to my family, work colleagues and friends. Keep up the good work.
Very happy with my experience! Getting my car insurance was quick and straightforward. Everything was clearly explained, and the whole process was easy to understand. Very satisfied so far!
Bedrijfsgegevens
Geschreven door het bedrijf
Low cost, digital car insurance
Contactgegevens
Verenigd Koninkrijk
- feedback@boom.co.uk
- boom.co.uk
4,4
Uitstekend
9K reviews
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Great and easy
26 september 2026
Great experience with boom
Great experience with boom! Excellent service, quick and professional. Highly recommended. ⭐⭐⭐⭐⭐”
29 september 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
This the most worst insurance company…
This the most worst insurance company no contact number on the chat the AI and the human both is nightmare
You just waste your money
I spoke with some agent his name is mahle ..he is a big pain
I dont advice any one to go with them
Its rubbish and crook company
I dont know where to complaint its big miss
6 oktober 2026
Review zonder uitnodiging
Antwoord van boom
Hi Mustafa,
We're sorry to hear you're unhappy with your experience.
A complaint has been logged with our complaints team and you'll hear from them within 5 working days.
If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
Very disappointing experience with…
Very disappointing experience with BOOM.
The customer service was particularly frustrating. During my enquiry, the conversation was suddenly ended because it had reached 6pm. If the service is going to stop at 6pm, customers should be clearly informed beforehand. Ending the conversation without proper notice was extremely frustrating and a complete waste of my time.
Even more disappointing, I have spent almost a week contacting different customer service agents regarding changes to my car insurance. Unfortunately, I received different answers from different agents, and some of the information was simply not accurate.
I find this very difficult to understand. When dealing with something as important as car insurance, customers should receive clear, consistent and accurate information.
I have only just purchased my policy, but based on this customer service experience, I am already very disappointed.
5 oktober 2026
Antwoord van boom
Hi Phoebe,
We're sorry to hear you're unhappy with your experience.
A complaint has been logged with our complaints team and you'll hear from them within 5 working days.
If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
It was great experience straight…
It was great experience straight forward decent price and everything what i needed.
28 september 2026
Nice and easy to sort my car insurance…
Nice and easy to sort my car insurance out 5 star
27 september 2026
Their system auto-filled my car…
Their system auto-filled my car information incorrectly, based on my reg number. They wanted to charge me to change it. I decided to just cancel the whole policy, only 2 days after starting it. The policy had not yet gone live, yet I was still charged £75. They refused to waive the fee or negotiate a lower exit fee. Really poor.
25 september 2026
Antwoord van boom
Hi Shannon,
We're sorry to hear you're unhappy with your experience.
A complaint has been logged with our complaints team and you'll hear from them within 5 working days.
If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
AVOID!!
AVOID!!! never had such a bad experience with an insurance company before. Firstly their customer service is genuinely appalling, so incredibly hard to get in contact with anyone as they have no phone number to ring if you have an issue and takes way too long to get through to anyone on the chatbot. I tried to cancel my insurance and every time i tried to let them know through the chat it said there wasn’t a human available to process anything. This happened for DAYS and at all hours of the day, eventually i had to say i had a different issue and i got put through to a human within minutes!!! even after just saying there’s no one available!!! this is completely unacceptable and unprofessional. They randomly changed the day of my direct debit payments with no notice. it’s been 6 months and they still haven’t sent my NCB documents.
4 april 2026
Review zonder uitnodiging
Antwoord van boom
Hi Mariah,
We're sorry to hear about the experience you've had.
We'd like to investigate what's happened here, so please could you respond to our reply with more information (incl. your policy number), so that we can locate your policy and look into this.
Team boom
Brilliant a+
25 september 2026
Quick and easy cheap quote 😊
1 oktober 2026
Antwoord van boom
Hi Marian,
Thanks for taking the time to leave us a review, we’re delighted to have you with us.
If you need any help with your new policy, please don’t hesitate to get in touch with our customer support team via live chat at boom.co.uk
Team boom
thanks for the cheap insurance
30 september 2026
Really happy with my experience with…
Really happy with my experience with boom. The service was easy to set up, the team was helpful and everything was explained clearly. Great customer service and a smooth experience from start to finish. Highly recommended! ⭐⭐⭐⭐⭐
28 september 2026
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