Boost Mobile Reviews 96

I signed up with this provider at the start of the year and immediately ran into issues. I could only make calls to certain numbers — not all. After waiting a full week, they claimed the issue was resolved, but I still couldn’t call some numbers. I ended up just dealing with it because I needed a working phone.

Now in June, I’ve been waiting over 1.5 weeks for a SIM replacement. When it finally arrived, I tried to activate it and was told I’d receive a confirmation email within 15 minutes. Over an hour later — still nothing. I reached out via online chat, waited 20 minutes, and was then told activation could take up to 24 hours. Seriously?

This whole experience has been a nightmare. Every issue takes hours to troubleshoot, support is slow and unclear, and getting straight answers feels impossible. There’s no sense of urgency or accountability from this company.

Absolutely would not recommend. If you value your time, your sanity, or reliable service — look elsewhere.

UPDATE 26 June 2025

I received a message from Boost saying that they believed I had incorrectly reviewed the wrong company and that my feedback was for another business. I can confirm this is NOT the case, and this review is definitely based on my experience with Boost Mobile.

I should also note that I STILL have not received an "activation email"

signed up for a Boost Mobile plan that promised unused data would roll over automatically to the next month. This was a key selling point for me. I set up auto-pay and expected everything to run smoothly—but it didn't.

I quickly found out that the rollover doesn't happen unless you chase them. Every month I’ve had to contact Boost Mobile to get my data added manually, and instead of rolling it over automatically like the plan claims, they give it as a “bonus” after I raise a complaint.

This is misleading, frustrating, and feels like a sneaky trick hoping customers won’t notice. If you advertise rollover data, it should be automatic—not conditional on complaints.

To make matters worse, the network quality is mediocre. I’ve experienced dropouts and poor reception in areas where other providers work perfectly.
If I could give them zero or negative stars, I would. I do not recommend Boost Mobile. There are far better and more transparent providers out there.

26/05/2025
Did as I was asked by Boost and went to a retailer, I was told they could not refund as I did not purchase from there, which is exactly as I expected them to say.
I called Boost helpline which ended up being Telstra helpline and a recorded voice told me there was a 1 hour wait time. I was actually on hold for 2hrs20mins (wish I could attach the photo as proof). I walked to a Telstra shop whilst on hold and showed them how long I have been on hold. Disgraceful. The guy in the Telstra shop told me to hang up, as they will tell me to go to a Telstra shop and they proceeded to reiterated the same as the retailer that they could not issue a refund as Boost is a separate entity to Telstra and I did not purchase at the Telstra shop. He then suggested that I make a COMPLAINT on the Boost website and if they don't get it settled and refunded, to contact the Ombudsman.
* I guess you have to decide, do you want the coverage with Telstra and the lack of customer service unless you go into a shop or use the app, or great customer service and not so great coverage with another provider.
** Will let you know how I go lodging a complaint.

25/05/2025
If you want to be on the Telstra network but don't want to have the most expensive plans available do NOT use Boost and definitely do not purchase ONLINE. Instead just get a Telstra prepaid plan. Boost 1yr is $300 for 290GB ($25/mth), Telstra prepaid 1yr is $350 for 310GB ($29.17/mth).
Trying to get the SIM activated especially if you have/HAD a Telstra account was near impossible online, I was directed to go into the Telstra shop who simply looked in their system informed me they "couldn't see any problem why I couldn't activate and it should be good now". I go home, try to activate (again) and am instructed to please go to a Telstra shop (again).
Then when you want to get a refund, when you purchased in a "store", they will usually say that b/c "according to their system this is a digital product and is activated they cannot refund", you MUST insist that the website directed you back to them for a refund (which it does).
If you purchased online, good luck with a refund, the online help will just keep insisting they can activate it for you, that's your choice. When I insisted i do not want to activate and would like a refund they told me to go to the nearest store/retailer for a refund. So I may have lost $300.
My opinion is:
I have travelled to most of SE Asia (18 years overseas) and NEVER had this much difficulty activating a SIM!!
If it is so much of a headache to activate the service, can you imagine what the customer support or even the provider service will be like? Actually it's NIL according to my experience so far.
P.S. Whilst sitting in the Telstra store signing up for the prepaid 1yr SIM, another couple were complaining about how much trouble they were having with their Boost activation and the Telstra "support" guy kept confirming Boost is under the Telstra services however that there is nothing they can do to help them as technically it is a separate company to Telstra.

I already used to be a costumer. Due to traveling my sim got deactivated. As i was happy with the service i bought a new sim card. After 7 days i still do not have a working sim card. At first they blamed it on the verification of my id. This worked out after a few more days. Now the sim should be activated, since 5 days. Still no possibility of calling or using the internet. I already have a phone number but nothing is working. Costumer service is no help at all. I believe they have a huge error and the system, which they can't figure out.

Was a customer with a yearly plan for 7 years, 5 years Telstra, 2 years Boost... Even though the same company, my data would burn up at least twice as fast with Boost, but with Telstra I had 60 to 80 gig left each year... Boost Customer service refused to do anything except tell me that they saw no problem... After running out of data 131 days before my pre paid plan ended, I ported my number over to Optus, and Boost cancelled my phone account, and said that l had cancelled it..! I paid for a service that was for a full year and cancelled without my permission... I would not ever use Boost or Telstra again..! Very dishonest and ignored all my requests to be connected to use up the last 4 and a half months of credit..! 0/10

Took six weeks to be ported over and had to get the Ombudsman involved. Avoid at all costs !!

Hi,
I recharged with a boost mobile almost a year ago. My plan is to expire in 2 weeks and when I just recharge today for another year with the same plan instead of adding another one year after current plan expires it took the date I recharge it.
I have never seen any prepaid company charging any customers before the current plan expires. I have been with multiple companies who offer long expiry plans and also facilitate multiple recharge to stack up to 24 months if they like to sign up. This is very first company in Australia I have noticed this ridiculous company policy who are punishing customers who are actively liked to be with the company for another year.

Now I have two recharge but one mobile number. Stay away from BOOST Mobile.

This is the worst connection in the world and the best customer support! They take money twice and don't want to return it! When you call customer support, each agent gives different information because they are very unprofessional and just want to quickly end the conversation! They first took $16 from me as they should have, and then they took another $26!!!!They promised to return it, but they never did!

After Virgin customers were suddenly Boost I continued to pay on time, 2 years, no issues. Until wanting to join a family plan on another network--getting a port-out code to keep my 20-year old number was impossible. After trying in-store visits to both new service & Boost and 45-minute calls, a 4-day wait to get the port-out code that never arrived. Day 4 I go in and they cut off my service so I couldn't get texts, asked me to pay 2 months up front to turn on text I needed to leave w no refund & then insisted I give them my Social in full so they could "verify" questions from a credit report? What? No thanks. I'll get a new number.
A-holes.

This idiots of customer service located in india charge me on my close account who wasn't closed actually because this is why india is a third world country and this idiot of trump let them in . Also customer service in the US is no better so t have a phone number that I don't have anymore and was charged 29.16$ instead to pay my wife phone bill when I ask poor network and shitty customer service

My friend recommended Boost to me but I am so rrgrettrd of using them. Customer service is like zero. Phone and data always dropped. After contacting live chat, my phone number has been non stop receiving unknown numbers calls from different countries. It is better to use the mainstream phone company rather than pay a bit less to use Boost. Sorry I will not continue to use it once my pre paid plan is finished. Not recommended！

No customer invoices are available - not sent by email, not in the customer portal, not in their mobile app. Good luck collecting GST if you run a business. ATO should be investigating them. Joke of a company.

They are without a doubt the worst company I have ever dealt with. I signed up for their service on Jan 8 and as of Feb 18 I still had no service. During this period of time, they sent me a total of 5 Sim cards and none of them worked. They kept saying that the next card would fix the issue. Well, it never did. During this time, I spent more than 8 hours on the phone with various customer service reps that I could barely understand. Needless to say, I was very frustrated. The only reason I gave them 1 star is that you can't give zero. My advice is to stay away from this bunch. I switched to T-Mobile today and my service is up and running.

I tried getting international roaming for my daughter - just horrible -

The worst "net" connection possible.
I will never use Boost ever again.
No connection at Grange or Nth Adelaide and this is there 5g...at least 3g worked.
My wife's Vodafone for $10 per month is so much better.
Telstra just bought Boost but don't expect any improvements because Boost was using the Telstra network all along!

Everything they say that you get unlimited Everything then they shut you down after 40g. And their customer service sucks

How the hell are these people allowed to stay in business even though they are corrupt and will rip people off every chance they get. What the f#@k is wrong with our government?

its the worst service i have ever find, its been two days since i m waiting for my number port. when all other companies can do it in just 15 minutes. After two days they have not yet requested the previous company to release the mobile number, i can't make call to anyone. there reviews are already too bad but they still do not care for improvement

Boost Mobile has been nothing but a disappointment. As a customer since 2019, I recently purchased their $365 recharge plan, thinking it included the features I needed based on their website. After a few days, I discovered that what I had signed up for wasn’t what I expected at all.

I reached out for help, only to be stuck with a bot and then passed to a representative who confirmed that the plan didn’t offer what I thought it did. The website is misleading, and when I asked for a downgrade or refund, I was told that once a prepaid plan is activated, they can’t modify or cancel it. I had purchased the plan just five days earlier, and yet there was absolutely no flexibility in resolving my issue.

I’ve been loyal to Boost for years, but this experience has shown me that they don’t care about retaining customers. Their customer service lacks empathy, and their policies are rigid and unfair. If you’re considering Boost, think twice. Their plans are not as they seem, and they offer no real solutions when things go wrong.

I won’t be sticking around with them any longer, and I’d advise others to look elsewhere too.

Disgusting 'people'
They have NO IDEA of how ANYTHING works and attempt to make you believe YOU are the one creating problems. STAY AWAY from these clowns!