Boston Tea Party Cafes Reviews 4

Gluten free afternoon tea. I was excited to try this- but considering the Boston tea party has very characterful and ‘homemade’ vibe - I was disappointed. We had some lovely sandwiches - no complaints there. However our selection of gf cakes and scones were clearly grabbed from the nearest supermarket (the range of gf cakes in supermarkets is not wide - so it’s pretty obvious) If you’re going to offer a gf afternoon tea - pls do some research and find a supplier that can provide some comparable options to your standard offerings - coeliacs are fed up with being offered a substandard alternative.

A friend and I went to the Plymouth BTP for lunch today. I chose the Avocado & Ricotta on Toast, with a side of poached egg on top. It looked delicious when it arrived, but then I ate a mouthful. OH NO!! CORIANDER!! I'm one of the people in the genetic group that cannot abide Coriander; even the tiniest bit makes me feel yucky.

I mentioned it to the lovely waitress, Zoe, and - exhibiting superb customer service skills - she immediately removed it and had another identical meal made for me without the Coriander (which was absolutely delicious!).

I said that Coriander really ought to be listed on the menu as it's not a matter of taste, it's a matter of genetics: some of us just can't help it if we hate it. Within minutes the Manager emailed Head Office to suggest it.

I can't remember ever having had such amazing customer service at any other restaurant. Combine it with friendly staff, great food at a reasonable price, and a nice atmosphere, and BTP in Plymouth is a real winner. My friend and I will certainly be returning.

Visited Chichester BTP today and so glad I did. The service and staff were attentive friendly and welcoming. I was there for quite some time and it was a pleasure to see how well they looked after their customers. Thank you so much for

The Cafes and Staff particularly are amazing; what lets this company down is their Customer Care! I regularly used the Boston Tea Party App but visits were not being logged on their 10 visits for a free Coffee, when I took this up with them, they did nothing to correct this. So in true consumer reaction I don't use them now. Customer Service is grossly letting down the staff in the Cafes!! You should be ashamed.