Bourne Ear Care Reviews 

88
TrustScore 5 uit 5

4,9

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Beoordeeld met 5 van de 5 sterren

Kayla arrived on time and set up her equipment talking to me to get to know and relax me. She asked me questions about my health and about the problems I was having with my ears and explained the pro... Toon meer

Beoordeeld met 5 van de 5 sterren

They are very efficient caring people great personality’s show you exactly where the problem is and the pictures after the treatment and they take time to explain everything Dale Webster

Beoordeeld met 5 van de 5 sterren

Kaylan Thanks again for your home visit and removing the wax build up so easily and efficiently I recommend very highly , if you thin... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Kayla, Julia's just-as-qualified-daughter came out to my 96 year old mum last week. She was kind and friendly, and also made sure mum could hear what she was saying. Mum was quite nervous about wh... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Gezondheidsconsulent

Geschreven door het bedrijf

Microsuction ear wax removal service using the Tympa System, carried out in the comfort of your own home.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

88 reviews

5 sterren
4 sterren
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4,9

Alle reviews

(88)

21 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

First Class Service

Kayla arrived on time and set up her equipment talking to me to get to know and relax me. She asked me questions about my health and about the problems I was having with my ears and explained the procedure fully and clearly. I was able to see the inner part of my ears and the blockage within which was removed very gently and efficiently. Kayla then talked to me about aftercare and left me with some leaflets to assist with that. At all times Kayla made sure I understood what she had told me and encouraged me to ask questions. I would have no hesitation in recommending Bourne Ear Care and Kayla to family, friends and acquaintances.

7 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very efficient service in my own home

Very efficient service in my own home. I would certainly recommend the service to anyone as it was so quick and a painless way to have the excess wax removed and my hearing was improved immediately.

30 juli 2026
Review zonder uitnodiging
Logo Bourne Ear Care

Antwoord van Bourne Ear Care

Dear Janet and John
Thank you both for leaving a review for your treatment in your own home. We are so pleased that your hearing was improved immediately.

It is very important for us to receive feedback to ensure that we provide the very best service we can so thank you for taking the time to do so. We really appreciate it.

Kind regards Julia and Kayla
Bourne Ear Care

Beoordeeld met 5 van de 5 sterren

Easy to book an appointment.

Easy to book an appointment.
Julie explained the process and soon put me at my ease.
The treatment was successful.
I would certainly book her again.

20 juli 2026
Review zonder uitnodiging
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Antwoord van Bourne Ear Care

Thank you so much for leaving a review after your appointment today.
Your feedback is really important to us so we appreciate you taking the time to do this.
With kind regards Julia

Beoordeeld met 5 van de 5 sterren

Highly recommend. Thank you, Kayla!

Excellent service. I visited my GP last week and discovered I had a lot of hard, compacted wax in both ears. I was advised to use olive oil drops a few times a day for a couple of weeks. A week in, my ears had become completely blocked — the wax had softened but not yet worked its way out.

I reached out to Bourne Ear Care this morning and Kayla was able to fit me in just two hours later. Everything was explained in great detail, and she removed a surprising amount of wax from both ears. Seeing the before and after photos was fascinating!

Highly recommend. Thank you, Kayla!

9 juli 2026
Review zonder uitnodiging
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Antwoord van Bourne Ear Care

Thank you, Callum, for taking the time to leave Kayla a glowing review.
We're very pleased that we were able to fit you in so quickly to give you some relief from your symptoms.
We are really grateful for all the feedback that we receive - this is the way that we can measure that we are at least meeting the expectations of our clients.
With kind regards Julia and Kayla

Beoordeeld met 5 van de 5 sterren

Kaylan at Bourne Ear Care

Kaylan
Thanks again for your home visit and removing the wax build up so easily and efficiently
I recommend very highly , if you think you need this service ring and get professional help
Kaylan will get you sorted

3 juli 2026
Review zonder uitnodiging
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Antwoord van Bourne Ear Care

Thank you so much for taking the time leave Kayla a review after your appointment with her.
We are extremely grateful for feedback as it allows us to ensure that we are able to continue to offer the best service for all of our clients.
Kind regards Julia & Kayla

Beoordeeld met 5 van de 5 sterren

A friendly and professional approach

A friendly and professional approach each time we visit - even though I had put the wrong date in my diary ! Kayla was most accommodating and was able to attend to our treatment whilst we were there.

2 juli 2026
Review zonder uitnodiging
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Antwoord van Bourne Ear Care

Thank you so much for your review, Catherine. We do try to accommodate where we can.
It’s very important for us to receive feedback to maintain our high standards, so thank you for taking the time to provide this for us. We really do appreciate.
Julia & Kayla

Beoordeeld met 5 van de 5 sterren

Kayla was lovely

Kayla was lovely, friendly, caring and professional on my first visit with her… thank you for a great first experience!

2 juli 2026
Review zonder uitnodiging
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Antwoord van Bourne Ear Care

Thank you for taking the time to leave a review for Kayla, Leigh. It means such a lot to us and is important for us to ensure the continuity of care that we strive to give every time.
Julia & Kayla

Beoordeeld met 5 van de 5 sterren

Wax removal with excellent service

I saw Kayla today and she was so gentle removing wax from my right ear. I would definitely recommend Bourne Ear Care.

2 juli 2026
Review zonder uitnodiging
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Antwoord van Bourne Ear Care

Thank you so much Iris, for leaving this review for Kayla. It really does mean a lot to us and more importantly, is the best way for us to ensure we continue to provide the best care at every opportunity.
Thanks again
Julia & Kayla.

Beoordeeld met 5 van de 5 sterren

Absolutely brilliant service

Absolutely brilliant service, would highly recommend. Great communication and pre visit advice. Sorted my problem and great advice going forward. Thanks 5 star service.

25 juni 2026
Review zonder uitnodiging
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Antwoord van Bourne Ear Care

Thank you, Martin, very much, for your kind words.
It was a pleasure to be able to help you.
We really appreciate you taking the time to leave us a review which is very important for us to continue providing the best service possible to all our clients.

Beoordeeld met 5 van de 5 sterren

I had to go to Bourne ear clinic this…

I had to go to Bourne ear clinic this afternoon What a lovely girl Kayla is She put me at my ease straight away with a smile and lovely friendly greeting the procedure was noisy but painless which she explained from the start Would throroughly recommend as I went in not hearing very well and came out with my hearing thankfully restored Many many thanks Pat

18 juni 2026
Review zonder uitnodiging
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Antwoord van Bourne Ear Care

Thank you so much for leaving such a lovely review for Kayla.
It is really important for us to receive feedback to ensure we continue to give the very best service that we strive for and this shows through your review.
Thanks again for taking the time to leave Kayla this feedback. ☺️

Beoordeeld met 5 van de 5 sterren

We visited Julia today at the Bourne…

We visited Julia today at the Bourne clinic to remove the earwax from my husband's ears, She is absolutely amazing very reassuring gentle and explains throughout your appointment what she will be doing and how the ear works and what problems can accure with other parts of the body due to blocked ears. Excellent service she is worth her weight in gold if I could I would rate her a lot higher than 5. Will definitely advise anyone to go to the clinic or give her a ring for a home visit. Thank you so much regards from The Stubbs family

28 mei 2026
Review zonder uitnodiging
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Antwoord van Bourne Ear Care

Thank you so much for taking the time to leave a review. Your very kind words are much appreciated.
It is so important for us to receive feedback to ensure we continue to provide the best service possible. So thank you very much.
Kind regards Julia & Kayla

Beoordeeld met 5 van de 5 sterren

Beyond 5 stars

Beyond 5 stars.
I was in safe hands. Lovely family service. I’ve taken on board their advice and feeling so much better.
A huge well done ladies.

13 februari 2026
Review zonder uitnodiging
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Antwoord van Bourne Ear Care

Thank you so much for taking the time to write us a review.
Feedback is extremely important to us so that we can ensure we are giving the very best service at all times.
I'm so pleased that the advice we offered is helping.

Beoordeeld met 5 van de 5 sterren

Kayla arrived extremely punctually

Kayla arrived extremely punctually, and performed wax removal on both my wife and myserlf. Very gentle experience, thoroughly recommend Kayla and Bourne Ear Care

24 december 2025
Review zonder uitnodiging
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Antwoord van Bourne Ear Care

Thank you Mike, for leaving a review following Kayla’s visit to you.
We are very happy to hear that you would recommend us.
It is very important to receive feedback from our patients so that we can ensure we’re giving an exemplary service every time.

Beoordeeld met 5 van de 5 sterren

Review left by Dale

Review left by Dale

Kayla arrived promptly and fully prepared, everything was explained beforehand and any nerves quickly settled. I found kayla knowladgeable, informative and very professional. All after care was explained with all information in a easy to read format. Excellent service.

15 december 2025
Review zonder uitnodiging
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Antwoord van Bourne Ear Care

Thank you so much Dale, for leaving a review on behalf on Vincenzo after Kayla’s visit to him.
It’s really important for us to receive feedback so that we can ensure with continue providing the best care that we can.

Beoordeeld met 5 van de 5 sterren

Very satisfied with Bourne Ear Care

Julia and Kayla Brown come fully equipped and are obviously experts who take pride in their ear care service and show concern for their clients. All actions they take are carefully explained.
I have had their service on two previous occasions and recommend them with confidence.

21 november 2025
Review zonder uitnodiging
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Antwoord van Bourne Ear Care

Thank you, Robin, for leaving us a review after Kayla's visit to you this time.
We really appreciate you recommending us too, as I believe this is the best form of advertising. Receiving feedback enable us to continue giving the best possible service.

Beoordeeld met 5 van de 5 sterren

Microsuction

Excellent session at BEC. Julia was knowledgeable and explained all procedures.
Seeing inside the ear, with the device, helped me understand the ‘before’ and ‘after’ of the treatment.
Julia’s customer service is recommended.

30 oktober 2025
Review zonder uitnodiging
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Antwoord van Bourne Ear Care

Thank you so much for taking the time to leave us a review. It is very important for us to receive feedback on our service to ensure we continue to give the best experience possible.

Beoordeeld met 5 van de 5 sterren

Extremely professional and friendly…

Extremely professional and friendly service. This was the first time I had experienced ear war removal and Julia gave me a clear description of the process before she began. The micro-suction was completely painless and highly effective. What a pleasure to hear clearly again! I can highly recommend Bourne Ear Care based upon this treatment.

16 oktober 2025
Review zonder uitnodiging
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Antwoord van Bourne Ear Care

Thank you so much, Rob, for taking the time to leave us a very positive review. It's so important for us to receive feedback to ensure we're giving the best customer experience that we can.
And I'm so pleased that you can hear clearly again.

Beoordeeld met 5 van de 5 sterren

Wax removal with care and consideration's

I have been using Bourne Ear Care for three visits to remove Wax from my ears, very happy with the care Julia takes to make sure I’m comfortable and very careful in answering all my questions, would recommend Bourne Ear Care to anyone that is considering wax removal

23 september 2025
Review zonder uitnodiging
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Antwoord van Bourne Ear Care

Thank you, Brian, for taking the time to leave us a review.
It’s very important for us to receive feedback to ensure we can continue to provide an exemplary service!

Beoordeeld met 5 van de 5 sterren

Second opinion needed

I visited Bourne Ear Care recently following treatment at another local facility. I received a thorough examination from Julia and comprehensive advice for ongoing care. Excellent service, reasonably priced. Just wish I'd found them sooner!

4 september 2025
Review zonder uitnodiging
Logo Bourne Ear Care

Antwoord van Bourne Ear Care

Thank you so much for taking the time to leave us a review, Janie.
It was a pleasure to meet you and I hope the advice really helps!
As a small business it is so important for us to receive feedback to enable us to continue giving the best customer care as possible.

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