This company has to be one of the best i have ever dealt with. My communication with them was first class (i forgot which date i requested for delivery) They were lovely and understanding and asked if... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My daughter lives in Munich and every year she orders a selection of pies to be delivered to Leicester for me. I look forward to their arrival as I can't get a decent pie down here. ( They've not hear... Toon meer
Bedrijf heeft geantwoord
My first 2 orders wirh you were first class, however my last order arrived at 19.40 and was unchilled and in generally poor condition so mucj so that I felt concerne about eating them so threw them aw... Toon meer
Bedrijf heeft geantwoord
Previously gave a 1 star review as ordered some pies which were delivered late and were mouldy. Customer services were very helpful, it was a problem with courier not Bowen, also they gave me another... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Bowen Pies, we're passionate about making award-winning homemade pies using only the finest ingredients. Based in Chorley, Lancashire, Bowen Bakeries Ltd has been delighting taste buds since 1994. What began in a butcher's shop has grown into a renowned bakery offering mouth-watering pies and puddings. Our pies are not just tasty—they're award-winning! Each one is individually made according to our secret recipes, some of which have been cherished for over 30 years.
Contactgegevens
Unit 5/6, Botany Brow, PR6 0JN, Chorley, Verenigd Koninkrijk
- 01257 480 427
- support@bowenpies.co.uk
- bowenpies.co.uk
4,6
Uitstekend
277 reviews
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Antwoord van Bowen Pies
A solid statement if I ever saw one! Thanks for the great review, Mick. We look forward to your next order.
Lana,
Bowen Pies
Prompt delivery
Prompt delivery. Always just what I'd asked for. Well baked and great flavour. The pork pies are brilliant.
17 juli 2025
Antwoord van Bowen Pies
Love that your pies were brilliant and your delivery was prompt. Thank you for the great review! Hope we can bake for you again soon.
Lana,
Bowen Pies
First time buyer
Unfortunately was admitted ro hospital when delivery was made. They were taken in by my neighbour and frozen. Have only tried meat and potatoe which was of decent quality
16 juli 2025
Antwoord van Bowen Pies
Thanks for your great feedback Philip, so pleased to hear that you enjoyed your Potato & Meat pie. Hope you enjoy the rest when you get round to them.
Lana,
Bowen Pies
Antwoord van Bowen Pies
Wow, what a compliment - thank you Kenneth! So pleased that you enjoyed your pies.
Lana,
Bowen Pies
The customer service is excellent,
The customer service is excellent,
Unfortunately DPD (delivery) are not !
Parcel arrived and the pies were warm they had defrosted and started to heat inside the foil packaging.
I received an immediate refund from Bowen pies .
I've had many problems with DPD they don't take care with parcels .
9 juli 2025
Antwoord van Bowen Pies
Thank you for the review, we're really glad to hear our customer service hit the mark, even if the delivery didn’t go quite to plan this time.
We completely understand how frustrating it is when parcels aren’t handled with the care they deserve, especially when pies are involved! We always want your order to arrive in perfect pie condition, so we’re really sorry that wasn’t the case on this occasion.
We’re grateful you gave us the chance to put things right, and we hope we can get some fresh pies your way next time.
Lana,
Bowen Pies
Pies pies,pies.
Pies pies,pies.
The pies arrived on time and with no damage.
They tasted just like I remember them on Friday lunch times.
8 juli 2025
Antwoord van Bowen Pies
Thanks for the smashing review David. We love that they tasted nostalgic for you and that they arrived in top condition. Hopefully we can bake for you again soon!
Lana,
Bowen Pies
Sadly the whole parcel was spoilt.
Sadly the whole parcel was spoilt.
Not bowens fault but DPD took to long to deliver in the heat .
The contents were warm and not safe to eat or refreeze .
11 juli 2025
Review zonder uitnodiging
Antwoord van Bowen Pies
Thanks for your feedback, Kim, I really appreciate you taking the time to share your experience.
As we chatted about over the phone on the day of delivery, your pies arrived on the delivery date you selected at checkout. They were packed, as always, in our temperature controlled boxes designed and tested to keep everything safely chilled for up to 48 hours in transit (even in warmer weather). They arrived in 27 hours from leaving our bakery fridges.
I understand that you were expecting the pies to arrive frozen, but just to clarify, our pies are always sent fresh and chilled, not frozen. They’re baked to order, packed with care and the insulation and cool packs in each box are there to keep them safe, not icy.
That said, we always want our customers to feel 100% confident in what they receive from us, which is why we were more than happy to offer you either a free resend or a full refund. Thank you again for your order and your feedback. I hope we get the chance to bake for you again.
Lana,
Bowen Pies
A bit disappointing after reading the reviews on their site.
Potato and meat pie was really good, the steak puddings were fine but the steak pies were so salty we couldn't finish them, I don't believe anyone would make a pie with so much salt in it so I can only assume there was a mistake made. One thing I have an issue with is that on their website they ask for reviews, I gave the potato and meat pie 5 stars and the review went up instantly but when I gave the steak pie 2 stars the review wasn't put up at all so it looks like they only post 4 and 5 star reviews.
Edit:- Thanks for the reply and explanation, it's quite apparent there was a bit of a mistake as another review mentions the saltiness, it is also clear that you value your customers so I have added another star. The refund wasn't necessary so I have donated it to Derian House.
1 juli 2025
Antwoord van Bowen Pies
Thanks for taking the time to share your honest feedback, Robert, we really do appreciate it.
We’re so sorry to hear that the Chunky Steak Pies weren’t up to standard for you. We’ve looked into this with our bakery team, as we agree it sounds like something went wrong during production, and we’re taking it seriously.
Just to reassure you, we have now issued a full refund for the Chunky steak pies. While we wish you’d contacted us directly so we could resolve things sooner, we completely understand your disappointment, and we’re grateful you’ve brought this to our attention.
Regarding your website review- we don’t filter feedback unfairly. Our system automatically publishes 4 and 5 star verified reviews, but anything lower is manually moderated (just to make sure it’s genuine), and unfortunately we’re not notified when they’re submitted, which caused a delay in it appearing. We've since published your review, because transparency matters to us.
We’re really pleased to hear you enjoyed the Potato & Meat Pie, and we hope you’ll give us another try sometime, we’d love the chance to get it right.
Lana,
Bowen Pies
Excellent as usual great pies lovely…
Excellent as usual great pies lovely company to deal with.
25 juni 2025
Antwoord van Bowen Pies
What a great compliment Barry, thank you! We really do appreciate your continued custom. Looking forward to baking for you again soon.
Lana,
Bowen Pies
Antwoord van Bowen Pies
So pleased you enjoyed the taste of our pies. Thanks for your 5 star review!
Lana,
Bowen Pies
Antwoord van Bowen Pies
Cheers for the top review, Colin! It's great hearing that you enjoyed the pies as always. Looking forward to baking for you again soon.
Lana,
Bowen Pies
Antwoord van Bowen Pies
Thank you for the 5 stars, Les. Well packaged, great pies are what we're all about! It's so good to hear that you enjoyed them.
Lana,
Bowen Pies
Antwoord van Bowen Pies
It's great to hear that our pies, packaging and delivery are consistently excellent for you! Thanks for the great review, Roger.
Lana,
Bowen Pies
Antwoord van Bowen Pies
So pleased to hear that you found our customer service excellent and that your pies were very much enjoyed! Appreciate the five stars, thank you!
Lana,
Bowen Pies
Ordered pies that weren’t delivered due…
Ordered pies that weren’t delivered due to DHL but Paul sorted a re order and delivered on day requested.Top customer service and of course the pies are delicious
4 juni 2025
Review zonder uitnodiging
Antwoord van Bowen Pies
Thank you for your updated review Ian. We're so pleased that we could make things right for you! It's great to hear that you're enjoying your pies. We look forward to your next order.
Lana,
Bowen Pies
Bowens pies..Market st
Bowens pies..Market st, are delicious and served by lovely efficient staff.
19 juni 2025
Review zonder uitnodiging
Antwoord van Bowen Pies
Thank you for the great review Laura. So good to hear that you enjoy your pies from our Market Street pie shop and that our staff gave you a great experience. Hope to see you back there again soon!
Lana,
Bowen Pies
Love Bowens pies but they let me down…
Love Bowens pies but they let me down with the last order of cheese and potato pies!! They would have been delicious if the poato had been cooked more!
5 juni 2025
Antwoord van Bowen Pies
Thanks so much for your kind words about our pies Kathleen. Really sorry to hear the Cheese & Potato ones weren’t quite right for you this time round. They were on sale as part of a limited run using a new season of spuds which are naturally a bit firmer than what we usually use in our Cheese & Onion pies. I'm sorry to hear that they weren't to your taste. We really do appreciate your feedback and we’d love to make it up to you next time!
Lana,
Bowen Pies
Great service and updates from Bowens
Great service and updates from Bowens. Not so good from DHL .
The Pies are 1st Class.
The Steak Puddings were brilliant Impossible to source in Scotland these were top class.
Recommended
1st
5 juni 2025
Antwoord van Bowen Pies
Thanks so much Derek! It’s brilliant to hear you enjoyed the steak puddings and we’re chuffed we could deliver the goods. We’ll keep working with our couriers to make sure service improves across the board. Really appreciate the recommendation and hope to send more pies your way soon!
Lana,
Bowen Pies
Nice pies well pleaed
5 juni 2025
Antwoord van Bowen Pies
Cheers Robert! We're so glad you’re pleased and really appreciate you taking the time to say so. Hope to bake for you again soon.
Lana,
Bowen Pies
Delicious pies
Delicious pies - I tried everywhere to get a traditional Butter pie and it certainly lived up to my expectations. The meat pie was so tasty. I only have two pies (out of 6) left to eat. I will certainly be ordering more.
4 juni 2025
Antwoord van Bowen Pies
Ah we love this, thank you Mrs Gilmour! There's nothing quite like a proper Butter Pie. We’re so pleased we lived up to your expectations, it means a lot. Sounds like you’ve nearly polished off the box too… we’ll be here when you’re ready to order more!
Lana,
Bowen Pies
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