Braintap Reviews 18

Beware and be warned—-do not sign up with this company! They make it impossible to cancel and you will not get your money back! BrainTap is a complete scam!!!

I purchased my BrainTap from an authorized reseller/pratitioner (Brad S.), and have so far over the last 3 weeks been using it 2-3 times a day as prescribed with the program my practitioner has setup for me based on my goals/desires for a better me.
I’ve been seeing huge changes in my stress, anxiety, and overall mental wellbeing. I’ve also noticed myself becoming slightly wittier and having snappier (I’ve now got jokes I’ve been told by a few of my colleagues!) responses in conversations than I used to.

I didn't receive my money back for many months when asked. The braintap programs didn't help ...
They just were taking my money...

Think about it; if their product actually worked, they wouldn’t be ripping people off with this unethical tactic.
I purchased the BrainTap device and subscription since 2023. I’m not sure that it actually did anything for me but I gave it a solid try and paid them hundreds. I forgot to cancel before my renewal this year. When it was charged to my credit card I immediately contacted BrainTap to cancel and they refused to refund my money although I have not used the services in months and the subscription just renewed. I am facing financial hardship of no job and no income and $70,000 of debt and they still refused to refund my $130 for a subscription that starts now and lasts for 1 year.

Very bad customer experience. Said they were refunding my yearly subscription, then said they wouldn't.

I bought the system because I have I am a light sleeper and having very little (if any) REM sleep.
They claim that the use of Braintap should detox the brain in the same way as REM sleep which was what make me very interested in their product. I also had a similar device in the 1990s that was much less advanced but the principle was the same.
In the beginning I was very excited because I found that the same amount of daytime rest was much more effective when I use the Braintap while resting. But the china plastic smell of the headphones was so strong so I nearly got a headache.
I also think their subscription model is just way too expensive even if it worked well. I am a Christian and I also don't like the stupid new age style of the sessions. I end up listening to the ones without any talk because that worked better for me.
Later on it went terrible. When I used it, I felt the risk of forgetting to breathe. The relaxing effect was so strong. I was gasping for air several times in a 20 minutes session and in the end I could not relax at all when I used it because of the anxiety for not being able to breathe.
I am not using it anymore.

Brain tap does not stand behind their products. I was at the Biohackers world expo in Miami 11/1-2/2025 Brain tap had a booth. My business partner and I tried the product on 11/2/25 we liked the device. We bought two for our clinic Biohack Wellness Medical Clinic. We returned home late Sunday 11/2. 11/3 I plugged my Brain tap in to fully charge. I read the instructions. I used the download to listen to my first meditation series. The visors lights were not working. I went to the website to the help/support section and went through all the steps to troubleshoot this issue. The lights never worked I was sold a defective device. The lights are supposed to work that’s part of Brain tap technology. I tried two more meditations to listen to. The visors lights did not work. On the third download, I heard a pop and the light flashed and then the lights from the ear pieces were no longer working. I sent an email to support on Tuesday. I waited a day and never heard back from them. I called them on Wednesday morning and I spoke to someone. She only offered to have the device returned at my cost and they were going to try to repair it. I was not satisfied with that. I have made two more phone calls to CS and three emails to support and they are not willing to stand by their product. I own two companies and I provide the best level of customer service. If I were Brain tap, I would’ve immediately paid to have the device returned and shipped a brand new one. Especially at this price point $800. I will not recommend this product to anyone just for their customer service.

I’ve been debating whether or not to write this review, but as a small business owner, I believe honest feedback helps companies grow.

I joined the BrainTap family about two years ago. At first, I was a bit skeptical because the headset is expensive, but when my husband tried it, it was amazing — his stress melted away in less than 40 minutes. I was impressed, and we decided to keep it.

After some time, the headset suddenly stopped working. I was frustrated but didn’t contact support right away — a few days later, it started working again. We continued using it occasionally, always with great care (we’re two adults, no kids, and we value what we buy).

Recently, the same issue happened again, but this time it never turned back on. When I contacted customer service, they said: “I’m sorry, there’s nothing we can do.” They only offered a paid replacement for almost $500.

For a device this costly, that doesn’t feel fair. Things shouldn’t just stop working “out of nowhere” if they’re made with true quality. I asked if this had happened before, and they said no.

So I’m writing this to share my honest experience. The app itself is wonderful and truly beneficial, but the headset quality and warranty policy don’t match the price.

I hope BrainTap takes this feedback seriously — because the concept is incredible, and it deserves better support for loyal customers.
For now, I’ll keep using my regular headphones for meditation and relaxation.

I loved using brain tap. After surgery and I was in a lot of pain I tried putting it on with one hand and broke the visor. The piece would of been cheap and easy to replace. Since I did not buy the unit from them, they would not support there product nor would they provide the piece that was broken to purchase. I forgot to cancel the subscription
Today they charged me $260.00 for the next subscription and would not reimburse me. I have a broken unit and I paid for a useless subscription for a year. If you think the customer service left a good taste in my mouth, think again.
Customer service and taking care of there customer is low on the list. They just want a lot of money for a cheap product that they don't really support themselves

This product is junk. Paid $600 for the headphones, and the first pair lasted less than 8 months. They honored the warranty and replaced them, but the replacement lasted only 5 months. I contacted them (still within the warranty) and they gave me a hard time. They took it, claimed they “fixed” it, and sent it back—still dead. This is how they treat customers: lie, send back a broken product, and call it fixed.

The customer service for Braintap is horrible. I spoke to Carla about getting receipts for an appointment I have with Social Security. At first she told me she would email the receipts to me in 30 minutes. This did not happen. The next day I called Braintap again and explained the situation to another agent who asked me who I spoke to I said I did not recall her name she looked up her name and it was Carla. She put me back in touch with Carla.
I explained the situation to Carla again and I decided to see if Braintap would get the files on one or two files instead of 16 files. So she escalated it and told me I would have a response in 2-3 days. 2-3 days passed no response. I called again and low and behold I get Carla. Accounting gave a response it was late but the response sat there for two days more and nobody called me.
This is not the first or second time that I have had poor service with Braintap. This is the Braintap customer service way and status quo.

I signed up for a free trial of the app. I canceled right away because it didn’t seem like something I would use. I emailed to confirm the account was canceled and was assured it was. I later saw that I was changed for a full month. Dealing with customer service to resolve this has been infuriating, unprofessional and wasteful. They still have not resolved the issue even though they admit there was a glitch in the system

I was very careful to mark my calendar the day before the end of my 2 week trial. I tried the sleep program once and had a terrible night. On the day I needed to cancel I went into the app and cancelled my account as that was the only option they had. Brain Tap charged me for the year and won’t reimburse.

A very bad experience. I purchased the app and headset after a friend recommended the product. I was unable to tolerate the flashing lights of the headset due to a nerve issue in my head and neck. I returned the headset after 10 minutes of use and two days. They charged a 15% restocking fee (over $100) and refused to refund the purchase of the app. “It’s their policy” they said.
The customer service people are polite in their emails but they didn’t do squat. No customer service at all, just flowery emails.
What a crappy company.
DO NOT BUY ONE OF THESE!!!

customer service number no one answers. I have had braintap for few years and when i first got it they would answer and help . This time I have called for a few days and no answer.

I did BrainTap 14 day trial, and in that period of time felt that they were making unrealistic claims of how good their product was. For example, three Bain tap sessions was equivalent to 20 years of meditation practice. Most of their short sessions on the app felt like advertisements.

I decided to stop the trial, but when I went to cancel you realise very quickly it was extremely hard to cancel. Their website is constantly leading you down different direction and away from cancellation.

It’s two weeks after the trail finished now and after 5 very direct emails to BrainTap customer service they are still trying to take money out of my account, after every email BrainTap say “it’s been resolved” and then they close the ticket for the dispute … then a few days later I get an email from my Bank saying the payment was Declined ie they have tried to take money from my account again. They have tried to do the transaction 6 times now and everyone of the customer service email’s has no apology.

I have also sent two requests to delete my account and I received an automated confirmation to say this will be done however after their last attempt last night to take money out of my account I emailed them again and BrainTap said for us to do this, we request that you give us permission to delete your account, which I have done several times.

Headset doesn't work and support doesn't work.
Contacted them multiple times with 2 issues, but customer support doesn't answer emails or Contact Us form on their website.
Then they don't have a 1-800 phone number, wish I noticed that before I purchased, but I didn't expect any trouble that can't be resolved via email.
When I reached them by phone they insist on sending emails. And then they emailed me steps to troubleshoot that I already told them that I tried and they didn't work.

Bought a headset and subscription from them. Headset doesn't work, have been trying to get someone to help me. Meanwhile the subscription is paid and ticking, and they get my money while I can't use it and have to play catch and wait with their customer service.

Has been a week but still they haven't sent any kind of Order Confirmation or any kind of proof of purchase, but then require Me to send them proof of purchase or otherwise they won't deal with my issues because "this is their policy"

I sent my headset back within the 30 days and I have been messaging them to see when I will get refunded and they ignoare all of my messages! I want my $700 back!! I may get a lawyer involved as this is a lot of money to be lost