The product itself is good and very good value for money for the hire. What was let down was the delivery/collection service. Poor communication. The driver was there before I received the text g... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieNeale Way, Island Trade Park, Bristow Broadway, BS11 9FB Avonmouth, GB
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Lees wat reviewers zeggen
Quick, easy and efficient!! The while process if booking and collection was simple and straight forward. The staff were very helpful.
Bedrijf heeft geantwoord
Easy to order. Was given a delivery time slot on the day. Delivery driver very helpful & arrived within the time slot.
Easy to order the right equipment online, which was delivered and collected on time by very friendly and efficient driver.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contactgegevens
Neale Way, Island Trade Park, Bristow Broadway, BS11 9FB, Avonmouth, Verenigd Koninkrijk
- 01179 823 484
4,1
Goed
16 reviews
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Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Great staff at Avonmouth
22 oktober 2025
Antwoord van Brandon Hire Station - Avonmouth
Good morning, thank you for your positive review about our Avonmouth branch. We're pleased to hear that you had a great hire experience and that our team made a positive impression. Kind regards, the Brandon Hire Station team.
The product itself is good and very…
The product itself is good and very good value for money for the hire.
What was let down was the delivery/collection service.
Poor communication. The driver was there before I received the text giving me time of delivery.
The collection date was changed at last minute without information.
Apparently it's all in contract but no good when not on site all the time.
I will use the company again but I will definitely collect and return myself
5 juni 2025
Antwoord van Brandon Hire Station - Avonmouth
Hi Sylvian, thank you for your feedback about your recent hire. We apologise for the communication you received concerning your order delivery and will take your comments about this on board. Kind regards, the Brandon Hire Station team.
Quick and easy!!
Quick, easy and efficient!! The while process if booking and collection was simple and straight forward. The staff were very helpful.
5 december 2024
Antwoord van Brandon Hire Station - Avonmouth
Hi Mike, thank you for your 5-star review! We're delighted to hear that you found our booking and collection process quick, easy, and efficient, and that our team were very helpful. Kind regards, the Brandon Hire Station team.
Unfortunately I had a poor experience…
Unfortunately I had a poor experience renting a floor sander and orbital sander for a bank holiday weekend. For some reason it was difficult to use the website, I selected the products I wanted to hire but couldn’t get to the “checkout” page - it took several attempts before I was able to place the order.
The staff at the hire station were friendly but unfortunately the floor sander stopped working after only half a day of sanding. It developed an electrical fault and kept tripping the RCB. I tried raising the issue on the website but got no response. When I tried to follow up the “ticket” had been closed.
As a result I was only able to sand one of three floors and most of that was on my hands and knees with the orbital edge sander. When I returned the products I was expecting a refund for the time I was unable to use the floor sander. I got a small refund, which I think was for the unused sanding belts, but so far nothing like an apology.
23 mei 2024
Antwoord van Brandon Hire Station - Avonmouth
Hi Andy, thank you for your feedback. We're very sorry to hear that you experienced an issue with the equipment during your hire, and apologise that your ticket was unexpectedly closed. We have passed your review on to our team to investigate this matter. Kind regards, the Brandon Hire Station team.
Correct equipment delivered and picked…
Correct equipment delivered and picked up on time. Thanks
20 mei 2024
Antwoord van Brandon Hire Station - Avonmouth
Hi Philip, thank you for your feedback! We're glad to hear that you were satisfied with the equipment and service provided by our Bristol team. We appreciate your business and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Antwoord van Brandon Hire Station - Avonmouth
Hi Chas, thank you for your 5-star review. We're pleased to hear that our delivery and collection service met your expectations and that you found our Bristol team helpful. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Very Straight Forward
Easy to order the right equipment online, which was delivered and collected on time by very friendly and efficient driver.
11 april 2024
Antwoord van Brandon Hire Station - Avonmouth
Hi Darren, thank you for your positive feedback. It's great to hear that you found it easy to order the right equipment online and that our driver was friendly and efficient during your hire. Please do get in touch if we can assist you again in the future. Kind regards, the Brandon Hire Station team.
Good rental experience
Good rental experience. Super easy and quick pick up and drop off.
2 oktober 2023
Antwoord van Brandon Hire Station - Avonmouth
Hi Simon, thank you for your 5-star review. We're delighted to hear that you had an excellent hire experience and found our delivery service quick and easy. Kind regards, the Brandon Hire Station team.
Easy to order
Easy to order. Was given a delivery time slot on the day. Delivery driver very helpful & arrived within the time slot.
15 augustus 2023
Wacker Plate
Delivery and Return very easy, extending term very easy all done online. Very efficient!
29 juli 2023
Excellent service
Excellent service, good communication on delivery updates, and good value for money.
6 juli 2023
Excellent service very helpful
Excellent service very helpful. reasonable price. all equipment in great condition.
27 mei 2023
Antwoord van Brandon Hire Station - Avonmouth
Good afternoon Calum. Thank you for leaving Brandon Hire Station a 5* review, we're glad you had great service and that our prices are competitive
Excellent service from order to…
Excellent service from order to delivery and then collection . All spot on .
30 augustus 2022
Great depot
Tim and the team at Avonmouth supported me with a recent festival, they were great, very responsive, very accommodating, kept me updated at every point. their equipment was immaculate. I cant recommend Tim and his team enough
23 juni 2022
Review zonder uitnodiging
Good but with a but
Hired a compactor which was easy to pick up , easy to use and staff on collection and drop fine
However returned the kit full of fuel but still got charged for the fuel . Chased the depot who said it was a mistake . Then had to ring head office to get a refund .
Lot of hassle
Moral of the story get the check in paper work agreed before leaving
17 mei 2022
Antwoord van Brandon Hire Station - Avonmouth
Hi Richard, thank you for taking the time to leave us this feedback about the hire of the plate compactor. Please allow me to apologise for the frustration you must have felt having to chase this up. I will definitely be passing this feedback on to the depot to help make us better and to ensure this doesn't happen again. If you do need to contact me about anything else, you can get in touch on 0161 768 2842, thanks Jo - Customer Care Team.
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