Hired a rotary pressure washer from the Brighton branch and when it arrived it wouldn't fit through our side passage which was my oversight. David kindly sent me out a much longer extension hose the n... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit B4, Portland Road Business Park, Portland Road, BN3 5RY Hove, GB
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Lees wat reviewers zeggen
I arranged hire of a one person cordless post hole digger from their Brighton branch. When I enquired about hire the agent told me the tool would be put on charge ready for collection. I tried to give... Toon meer
Bedrijf heeft geantwoord
David at Brandon Hirestation Hove is the man ! Always really helpful, polite and so knowledgeable ! we’d be stuck without him , the guy is priceless for our company re tool hire 👍
Bedrijf heeft geantwoord
Great service very helpful team The manager was extra helpful Best hire centre in Brighton and Hovep
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contactgegevens
Unit B4, Portland Road Business Park, Portland Road, BN3 5RY, Hove, Verenigd Koninkrijk
- 01273 427 900
4,0
Goed
59 reviews
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Great service very helpful team
Great service very helpful team
The manager was extra helpful
Best hire centre in Brighton and Hovep
12 november 2025
Antwoord van Brandon Hire Station - Brighton
Hi Toby, thank you for your positive review. We're delighted to hear that you received helpful service from our Brighton manager and the team at the branch. We're glad to hear that we made such a positive impression and we hope we can support you again in future! Kind regards, the Brandon hire Station team.
Good experience
As just a regular punter and not a trades person I found them easy to deal with and flexible.
4 november 2025
Antwoord van Brandon Hire Station - Brighton
Good afternoon, thank you for your review about your recent experience! We're pleased to hear that you had a great hire experience. Kind regards, the Brandon Hire Station team.
Antwoord van Brandon Hire Station - Brighton
Hi Chris, thank you for your 5-star review. We're pleased to hear that you found our Brighton team helpful. Kind regards, the Brandon Hire Station team.
Friendly flexible and good tools.
8 oktober 2025
Antwoord van Brandon Hire Station - Brighton
Good afternoon, thank you for your positive review. We're pleased to hear you were happy with the friendly and flexible service you received from our team, as well as the equipment you hired. Kind regards, the Brandon Hire Station team.
David at Brandon Hirestation Hove is…
David at Brandon Hirestation Hove is the man ! Always really helpful, polite and so knowledgeable ! we’d be stuck without him , the guy is priceless for our company re tool hire 👍
12 november 2025
Review zonder uitnodiging
Antwoord van Brandon Hire Station - Brighton
Good afternoon, thank you for your kind review and your continued support of our Brighton and Hove branch! We’re delighted to hear that David always offers knowledgeable and helpful service and has provided invaluable support for all your tool hire needs. It’s great to know that David has made a lasting impression, and we look forward to supporting your future projects! Kind regards, the Brandon Hire Station team.
Antwoord van Brandon Hire Station - Brighton
Good afternoon, thank you for your review and recommendation! We are happy to hear that you received great service during your hire and we hope we can assist you again soon. Kind regards, the Brandon Hire Station team.
Antwoord van Brandon Hire Station - Brighton
Hi Mantas, thank you for your wonderful review! We're happy to hear that you received excellent service and amazing support from the team. Kind regards, the Brandon Hire Station team.
Unprofessional service
I arranged hire of a one person cordless post hole digger from their Brighton branch. When I enquired about hire the agent told me the tool would be put on charge ready for collection. I tried to give my details to the agent but I was told it wasn’t needed. It didn’t inspire me with any confidence and unsurprisingly when I visited the branch to pick up the hole digger I was told it was being repaired. The agent told me he tried to contact me, which is untrue because no details for the hire were taken. Unprofessional, unhelpful and causing real inconvenience for Brandon Hire customers.
12 september 2025
Review zonder uitnodiging
Antwoord van Brandon Hire Station - Brighton
Hi Neal, thank you for your feedback. We sincerely apologise for the inconvenience that was caused to you and for the service and communication regarding your post hole borer hire. This is not the level of service we aim to provide, and we will ensure your experience is taken on board. Kind regards, the Brandon Hire Station team.
Hired six props from the Hove branch
Hired six props from the Hove branch. One had the pin missing so couldn’t be used. One was extremely rusty, making it difficult to use.
When I told them afterwards they just said I should have bought them back for exchange.
No, you should have checked them before supplying them.
5 september 2025
Review zonder uitnodiging
Antwoord van Brandon Hire Station - Brighton
Hi Matt, thank you for bringing this to our attention. We are extremely sorry to hear the Acrow Props did not meet the high standards we expect our equipment to meet. We take equipment safety and quality seriously and will ensure this is looked into. Kind regards, the Brandon Hire Station team.
Customer service is all about good communication and managing customer expectations, which Brandon don't seem to do
Customer service is all about good communication and managing customer expectations, which Brandon don't seem to do
I hired a conservatory roof ladder to access part of our house for my painter to use and paid for delivery and pickup as I live 12 miles from Brandon's depot
I called before placing the order to find out what time delivery would be and was told 10am
On the day of delivery nothing arrived so I called at 11.30 and was told they had had a problem and I could now expect it in about 2 hours. It arrived at 13.30pm
If I hadn't called I would have been none the wiser
I had a painter waiting for the ladder and he sat around for 3.5 hours waiting for it, with me paying for his time
Brandon made no apology nor made any attempt to contact me to inform me of the delay
I had a similar experience when it was picked up. I received an email informing me of the pickup. I called the branch to find out the time and was told between 10am and 2pm. I waited in all day, nobody arrived or called. They arrived the next day!
Customer service is all about good communication and managing customer expectations, which Brandon don't seem to do
4 augustus 2025
Antwoord van Brandon Hire Station - Brighton
Hi Martin, thank you for your review. We are sorry to hear about the communication concerning the delivery and collection times and apologise for any inconvenience this caused for you. Your feedback has been taken on board to ensure we continue to improve this service for our customers. Kind regards, the Brandon Hire Station team.
Customer service is all about good communication and managing customer expectations, which Brandon don't seem to do
I hired a conservatory roof ladder to access part of our house for my painter to use and paid for delivery and pickup as I live 12 miles from Brandon's depot
I called before placing the order to find out what time delivery would be and was told 10am
On the day of delivery nothing arrived so I called at 11.30 and was told they had had a problem and I could now expect it in about 2 hours. It arrived at 13.30pm
If I hadn't called I would have been none the wiser
I had a painter waiting for the ladder and he sat around for 3.5 hours waiting for it, with me paying for his time
Brandon made no apology nor made any attempt to contact me to inform me of the delay
I had a similar experience when it was picked up. I received an email informing me of the pickup. I called the branch to find out the time and was told between 10am and 2pm. I waited in all day, nobody arrived or called. They arrived the next day!
Customer service is all about good communication and managing customer expectations, which Brandon don't seem to do
6 augustus 2025
Review zonder uitnodiging
Antwoord van Brandon Hire Station - Brighton
Hi Martin, thank you for your feedback. We are extremely sorry for the communications surrounding your delivery and collection times, and for the inconvenience this caused for you. We will take your review and comments on board to ensure we continue to improve this service for our customers. Kind regards, the Brandon Hire Station team.
Helpful and instructive staff
Helpful and instructive staff. Everything I didn't use got refunded as they said it would, no issues. Would recommend.
16 juli 2025
Antwoord van Brandon Hire Station - Brighton
Hi Steven, thank you for your review. We're glad to hear our team was helpful and provided clear instructions throughout your hire. We appreciate your recommendation and look forward to assisting with any future tool hire needs. Kind regards, the Brandon Hire Station team.
Very quick and efficient on arrival
Very quick and efficient on arrival and drop off. Helpful member of staff helped me load and unload a heavy piece of equipment in and out of my car.
15 juli 2025
Antwoord van Brandon Hire Station - Brighton
Good morning, thank you for your positive review about your recent hire. We're delighted to hear that you received great service from our delivery team. Kind regards, the Brandon Hire Station team.
The service i received was excellent…
The service i received was excellent from begining to end. The guys are very helpful and friendly. The equipment is brilliant. I will definitely come back!!
18 juni 2025
Review zonder uitnodiging
Antwoord van Brandon Hire Station - Brighton
Hi Carmen, thank you for your 5-star review and choosing to hire with us. We are delighted to hear that our Brighton team were so helpful and friendly during your hire and we look forward to seeing you again in future! Kind regards, the Brandon Hire Station team.
Antwoord van Brandon Hire Station - Brighton
Hi Darren, thank you for your 5-star review. We are pleased to hear that you had a great experience with our equipment and our Brighton team and we hope to see you again in future! Kind regards, the Brandon Hire Station team.
Antwoord van Brandon Hire Station - Brighton
Hi Mr. Savvas, thank you for your positive feedback. We're pleased to hear that you received great service and were satisfied with our prices. Kind regards, the Brandon Hire Station team.
I have to raise a serious concern…
I have to raise a serious concern regarding the 1 day hire of a chipper.
I asked for delivery around 8:30am today and collection between 3 and 4pm.
We had to chase the Hove depot to ask where the machine was at 9:30 to be told that we would not get this until at least midday as it had to be collected from another hirer , then serviced and then delivered to us.
Also that it would be collected on Monday.
Why was this not delivered as per my request I find this totally unacceptable.
I have had 3 staff on site waiting for the chipper to carry out a days work.
Now that the chipper is not being delivered on time my staff will now not have time to complete the work and it has cost me money to have then sitting around waiting so our client will not get the work completed as they asked.
I find the the whole situation totally unacceptable and as we will only get 3 hours of work from the machine I am looking for a full refund on the hire of £183.00.
Also I asked that the chipper be collected today between 3 and 4pm which it is not now.
I am advising you Brandon Hire that it will not be in a secure location hence we asked to be collected on the same day we accept no liability or responsibility ir the machine is broken or stolen this is firmly on Brandon Hire as they never followed the instructions and never informed me in advance of any delivery issues after my request.
If a senior manager whites to call me on this matter I will be happy to have a discussion with them
I am very disappointed that despite my email complaint on Friday nobody has called me or even emailed back.
Further to my email below the chipper never arrived until after 2pm on Friday, how on earth is this a one days hire when I had specifically asked for it to be delivered by 8:30am and then collected between 3 and 4pm the same day.
It may well have been left on site over the weekend but that was no good to me as we wanted it on Friday.
We were only on site until 3pm so we never managed to use the chipper so I would like a full refund.
I also had 3 men on site on Friday and spent half the day doing nothing waiting on the chipper a waste of money and time.
Also when I spoke to David at Hove initially he said that it would be with us by midday (which still would not be a days hire) later I spoke to him again around 2pm and he stated that the head office was to blame as they had only notified Hove the previous day (Thursday) of the hire and they never had a chipper available!
Why take a hire earlier in the week if no machine was available, why did you not advise me of this.
I wish to make this a Formal Complaint so please can you advise me of Brandon Hire’s complaints procedure.
14 maart 2025
Review zonder uitnodiging
Antwoord van Brandon Hire Station - Brighton
Hi Steve, we are sorry to hear about your recent experience and apologise for the inconvenience that has been caused to you. We have sent you a request through Trustpilot asking for your order details so that we can pass your information on to our team as a matter of urgency. Alternatively please call our customer team on 0370 99 00 999. Kind regards, the Brandon Hire Station team.
Antwoord van Brandon Hire Station - Brighton
Hi Robert, thank you for hiring with us. We're happy to know that you found our teams friendly and helpful. Kind regards, the Brandon Hire Station team.
Antwoord van Brandon Hire Station - Brighton
Hi, thank you for your feedback! We're happy to hear that you found our team friendly and service straightforward. Kind regards, the Brandon Hire Station team.
Antwoord van Brandon Hire Station - Brighton
Hi Anthony, thank you for your 5-star review. We're pleased to hear that you had a very good hire experience with our team and the wacker plate you hired with us. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
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