I am still waiting for the goodwill gesture of £10 agreed with your head office because I paid for 2x6.64m roof ladders and received one of 4.9m and the other of 6m. This was chased by me with my loc... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit C9, Tweedale Industrial Estate, Madeley, TF7 4JR Telford, GB
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Lees wat reviewers zeggen
I needed a heavy duty floor sander for a new screed floor of about 200 sqm. It had been a while since I hired from Brandon Tweedale. The change in the branch was immediately apparent as I walk... Toon meer
Bedrijf heeft geantwoord
Order process was simple, help when needed provided over the phone. Extending the hire period was no fuss approach. Delivered on time and shown how to use the equipment. Collected on time and follo... Toon meer
Bedrijf heeft geantwoord
Friendly staff, always ready to help. Equipment always in good working order and clean. Always have what I'm looking for, even at short notice. Cheaper than anywhere else. 👍👍👍
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contactgegevens
Unit C9, Tweedale Industrial Estate, Madeley, TF7 4JR, Telford, Verenigd Koninkrijk
- 01952 581 490
4,0
Goed
25 reviews
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Heeft 98% van zijn negatieve reviews beantwoord
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I am still waiting for the goodwill…
I am still waiting for the goodwill gesture of £10 agreed with your head office because I paid for 2x6.64m roof ladders and received one of 4.9m and the other of 6m. This was chased by me with my local depot on 1/12/2025 and nothing has materialised.
13 november 2025
Antwoord van Brandon Hire Station - Telford - Tweedale
Hi Diana, thank you for bringing this to our attention. We apologise that you have not heard back from us concerning this. Your review and details have been passed on to our customer care team so we can get this resolved for you. Kind regards, the Brandon Hire Station team.
Brandon Telford - complete transformation!
I needed a heavy duty floor sander for a new screed floor of about 200 sqm. It had been a while since I hired from Brandon Tweedale.
The change in the branch was immediately apparent as I walked in. The counter had been reconfigured and the shop floor was no longer littered with kit and debris.
My comments on the visible transformation were well received by Mark the manager. But there was more to come.
Knowing little of the job or tools in hand, Mark and his staff provided with with all the necessary information and advice and I left with the right tool and a working knowledge of what to do.
I had problems with the site electric supply and again I received immediate and accurate advice (namely a 10Kw generator, not available right then from Brandon so they recommended another company where I could hire one.
Extending the hire period was done with a simple phone call and the off hire process was swift and professional.
The whole traction was a breath of fresh air in an industry that can often be dull and disinterested.
Thank you Mark & Crew.
24 november 2025
Review zonder uitnodiging
Antwoord van Brandon Hire Station - Telford - Tweedale
Hi William, thank you for this thoughtful and detailed review about your recent experience with our Telford Tweedale branch. Your positive comments about the improvement of the branch interior and your kind feedback concerning the helpful and accommodating service from Mark and the team are greatly appreciated. Thank you once again, and we hope we can support you in future. Kind regards, the Brandon Hire Station team.
I will definitely come back if I need…
I will definitely come back if I need to hire anything else. The warm welcome and assistance were top-notch. I highly recommend them.
16 oktober 2025
Antwoord van Brandon Hire Station - Telford - Tweedale
Hi Monika, thank you for your review and recommendation! We're delighted to hear that the warm welcome and assistance you received from our Telford Tweedale team made your experience so positive. We look forward to supporting you again in future. Kind regards, the Brandon Hire Station team.
Antwoord van Brandon Hire Station - Telford - Tweedale
Hi Darren, thanks for your positive review. We're pleased to hear you received excellent service from our team and hope we can support you again soon. Kind regards, the Brandon Hire Station team.
Booked 2-man auger, never arrived at the hire station
I booked a two-man auger about two weeks before I needed it. The day came to pick it up and I got a call from the Brandon branch (Telford) saying that they didn't have it as FedX hadn't picked it up from another branch. It was being sent and would be available the next day. The next day, nobody called me, I had to call them just before they closed. Nobody answered the phone. The next day, I was told that it would be in the following day. The next day, I was told that DPD hadn't picked it up, either, and it would be available after the weekend. That is SIX days after I booked it. I had the work planned and it completely messed up my plans.
9 september 2025
Review zonder uitnodiging
Antwoord van Brandon Hire Station - Telford - Tweedale
Hi Richard, thank you for your feedback about your recent experience. We are extremely sorry that the communication and service you received did not meet the high standards we expect to deliver. We apologise for the inconvenience and delay this caused for you and appreciate the frustration that this caused. Your feedback has been taken on board. Kind regards, the Brandon Hire Station team.
Floor sander
Ordered online, great communication via email, easy collection and return
20 augustus 2025
Antwoord van Brandon Hire Station - Telford - Tweedale
Hi Susan, thank you for your review. We’re pleased to hear you appreciated the clear communication and easy collection and return process. We appreciate your feedback and hope to see you again in future. Kind regards, the Brandon Hire Station team.
The equipment I hired was useless
The equipment I hired was useless, I complained to the Branch that supplied it .
I was totally disappointed by their response.
The equipment was poorly maintained and not fit for purpose.
A waste of time, effort and money.
Was unable to do the job !.
3 augustus 2025
Antwoord van Brandon Hire Station - Telford - Tweedale
Hi, thank you for your feedback. We're very sorry to hear that your experience did not meet the high standards we expect to deliver. We will pass your review on to investigate. Kind regards, the Brandon Hire Station team.
Whaker of a service
Whaker plate-Reasonable hire price and delivery. Delivered and collected when said they would.
Happy to use again.
17 juli 2025
Antwoord van Brandon Hire Station - Telford - Tweedale
Hi Jenny, thank you for your positive feedback. We’re pleased to hear you were happy with your Wacker Plate hire, our competitive pricing, and reliable delivery service. We look forward to welcoming you back soon. Kind regards, the Brandon Hire Station team.
Very good
Friendly helpful staff, good maintained machines. Good price, all round win win
30 juni 2025
Antwoord van Brandon Hire Station - Telford - Tweedale
Hi Harry, thank you for your 5-star review. We're pleased to hear that you had a good hire experience and found our team friendly and helpful. We appreciate your feedback and hope to see you again soon. Kind regards, the Brandon Hire Station team.
Order process was simple
Order process was simple, help when needed provided over the phone. Extending the hire period was no fuss approach.
Delivered on time and shown how to use the equipment. Collected on time and followed pick up instructions.
Price was also the best in the area.
I have other projects and have no hesitation in using Brandon Telford again.
3 juli 2025
Antwoord van Brandon Hire Station - Telford - Tweedale
Hi Warren, thank you for choosing to hire with us. We're pleased to hear that you found our order process simple and our service helpful and reliable. We appreciate your feedback and look forward to assisting you with your future projects. Kind regards, the Brandon Hire Station team
The equipment was collected earlier than I expected
The equipment was in good condition and delivered on time. However, I was told I needed to off hire it to end the hire (as is usual with plant hire). However, I received an email the day before the end of the period I had paid saying it would be collected at the end of the period. Fortunately I completed the job in time but, because of the misinformation, I thought I had flexibility and could easily have delayed the completion. In fact collection was then delayed by 24 hours. Giving customers misinformation is a bad policy.
30 juni 2025
Antwoord van Brandon Hire Station - Telford - Tweedale
Hi Barrie, thank you for your feedback about you recent hire. We appreciate your comments and will take this on board to ensure we are delivering clear information to our customers. We apologise for any inconvenience this caused. Kind regards, the Brandon Hire Station team.
GOOD SERVICE
No hassle. Equipment arrived and was put where we wanted it left for our builders. Collected without any fuss.
18 juni 2025
Antwoord van Brandon Hire Station - Telford - Tweedale
Hi Brian, thanks for your great review! We're pleased to hear that you had a hassle-free hire experience and received good service from our team. Kind regards, the Brandon Hire Station team.
Friendly staff
Friendly staff, always ready to help.
Equipment always in good working order and clean.
Always have what I'm looking for, even at short notice.
Cheaper than anywhere else.
👍👍👍
7 mei 2025
Antwoord van Brandon Hire Station - Telford - Tweedale
Good morning, thank you for your positive feedback about our Telford Tweedale branch. We're pleased to hear that our team always provide friendly and helpful service and that you are happy with the quality and range of our hire equipment. Thank you for being a valued customer with us and we look forward to seeing you again soon! Kind regards, the Brandon Hire Station team.
Excellent equipment in good condition
Excellent equipment in good condition, very nice team who alway go the extra mile to help. Highly recommend hiring from them. Especially the Tweedale branch.
29 januari 2025
Antwoord van Brandon Hire Station - Telford - Tweedale
Hi Gareth, thank you for your review. We're pleased to hear that you found our equipment in excellent condition and always appreciate the efforts of our team at the Tweedale branch. Your recommendation means a lot to us. Kind regards, the Brandon Hire Station team.
Fantastic service & very helpful staff…
Fantastic service & very helpful staff will definitely use again
20 juni 2024
Antwoord van Brandon Hire Station - Telford - Tweedale
Hi Ray, thank you for your brilliant review. We're thrilled to hear that you received fantastic service and found our team helpful. We look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
Wrong item when I went to hire Centre…
Wrong item when I went to hire Centre to collect.
Gentleman at hire centre promised to sort out my hire but there was no follow up
Only good thing was a quick refund
15 mei 2024
Antwoord van Brandon Hire Station - Telford - Tweedale
Hi, thank you for your feedback. We're very sorry that our communication was not up to the high standard we expect and apologise for the inconvenience this caused with your hire. We're glad that your refund was processed swiftly, but will pass your comments on to ensure we continue to improve our services. Kind regards, the Brandon Hire Station team.
Antwoord van Brandon Hire Station - Telford - Tweedale
Hi Vladimir, thank you for your review. We're delighted to hear that you experienced fast delivery and a quick response from our team, as well as finding our prices unbeatable. Kind regards, the Brandon Hire Station team.
Awesome place to hire with staff that care
Great place to hire from, nice friendly and helpful staff, highly recommend, even gave me more time which was amazing. I will be using these again.
James
23 januari 2024
Antwoord van Brandon Hire Station - Telford - Tweedale
Hi James, thank you for your positive review of our Telford branch ! We're delighted to hear that you found our staff friendly and helpful, and that you had a great experience with us. We appreciate your recommendation and look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
Nothing was too much trouble
Nothing was too much trouble. We had to have someone come out to us on 2 occasions due to the pull cord breaking and they did this with no issues with being called out. Fantastic customer service. Thank you
5 november 2023
Antwoord van Brandon Hire Station - Telford - Tweedale
Hi Andrew, thank you for your review. We're sorry to hear that there were a few issues with the pull cord, however we're pleased that our team helped you to get any issues resolved effectively and offered fantastic service during your hire. Thank you for choosing to hire with us and we hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Quick and easy delivery and collection
23 juli 2023
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