brax storing Reviews 39

This company is a scam. Do not subscribe with them. Impossible to get hold of anyone for support. They don’t even pay for their zoom accounts. Their customer service number is a dead end.

My experience with Wishpond started with an unsolicited email that I responded to. That led to a presentation for marketing programs that I thought could really help my business. The presentation was very professional and checked all the boxes. I already use an alternate lead-generation service (Thumbtack) but I was led to believe that the work by Wishpond would generate an avalanche of business .....

​I am a golf instructor, and consequently have a relatively small business. The type of financial outlet outlay that I committed to when signing an agreement with Wishpond for six months, represents a significant investment and I made that abundantly clear. I was assured that the benefits would far outweigh the costs.

Wishpond and brax employees are located around the globe. I had two account managers, one best based in Spain and the first one in Columbia. My customer success manager was based in Nigeria. Apart from the ​initial sales representative that did the presentation, no one at brax or at Wishpond has a contact number that you can call them on. In order to speak to your contacts, you need to make an appointment and then have a Zoom meeting. The company is Canadian based, and while the employees are global, this represents a challenge from a contact and timing perspective. When I located their published address on Google street view, it is a dodgy looking building, and Zoom technology allows them to use an upmarket office background template.

My interactions with my contacts were all very pleasant, but my overall sense throughout the engagement was that they had a general lack of urgency or a commitment to a successful outcome. Response times to work needed I possibly should’ve been more demanding and that may have been different. My Customer Success Manager reached out to me for the first time at the end of the fifth month, when I provided notice to terminate the contract.

The plan for marketing campaign was to comprise three separate campaigns. The net result of all three campaigns was that I received seven leads in total in six months, and five of those leads only went to my website as a result of information provided on Thumbtack. I would describe the experience as a complete waste of time and an even bigger waste of money. This is even worse when the substantial associated Google related campaign costs (approx 20% of total cost) are included.

While work was indeed done, in my opinion, they border on being a scam. Wishpond/ brax may be able to help you with your business, but it did nothing for me. The reviews on the Wishpond website are very encouraging, but when one looks at the reviews for brax, it paints a completely different picture.​ This review for Wishpond will be copied to brax.io, as it seems the two entities are associated - some of the employees have brax email addresses.

Overall working with them is a nightmare! They sold us on a viral loops campaign and didn't make it happen till month 5. the campaign relies on a giveaway with a form. they never added a CAPTCHA to prevent bots from joining the giveaway. Later tell us that it was a success but all leads were bots. Not professional Stay away!

Spammers. Unsolicited emails. Literally never heard of them beforehand and never agreed to receive any news.

The company continues to spam and does not provide an unsubscribe option in their emails. They are failing to comply with the following requirements for commercial emails and text messages: (1) obtain consent, (2) provide identifying information, and (3) provide an unsubscribe mechanism.

The only thing they include in their email signature is: "P.S. If you don't want to hear from me again, please let me know." This is a bad joke!

I never authorized my company's email address to receive weekly emails, especially without a double opt-in process. I had no prior knowledge of this company before they started spamming me.

My recommendation – stop emailing people who have never requested your advertisements or products. I will definitely not reply to you, and your emails are now flagged and reported accordingly.

FYI, Brax is a subsidiary business name for Wishpond. I have received unsolicited emails from both companies.

Sending unsolicited marketing emails is illegal under CASL. They could be required to pay an administrative monetary penalty of up to $10 million per CASL violation. To report them, Google "fight spam Canada". I have sent every email I have received from these companies to Fight Spam (probably around 15 in total).

CASL also requires a PROPER unsubscribe mechanism for their marketing emails. A simple "reply if you don't want to hear from us" at the end is not sufficient. Also, replying to reviews stating the reviewer has been removed from the mailing list is not good enough - they should never have been added in the first place.

Also, to Wishpond/Brax, do not flag my review. I have your emails ready to send to Trustpilot. You tried this spineless tactic on my Wishpond review which I'll remind you Trustpilot sided with me when I sent them proof.

Edit: A year and a half later, brax/Wishpond flagged my review saying it wasn't meant for them. A flagged review gets taken down if the reviewer doesn't respond within a few days. This tactic has nothing to do with looking people up in their CRM, it's a tactic to remove bad reviews. That seems to be the way Wishpond does business. Do a really, really terrible job at something and clean up afterwords. What an embarrassing reputation to have.

SPAMMED THE HELL OUT OF US. They just would not stop sending their junk unsolicited emails. They need to be reported and fined for this!

Ineffective. Do not hire them.
I really have very little good to say about my experience with Brax.io. I hired them to build a website for me. This website build took over 7 months - I take responsibility for about 6 weeks of the delay - but the rest is on them.

I feel that the sales manager, who is the first point of contact, is really the only competent person in the company... Once the sales manager signed me up for the service I was bounced around between a series of account managers and project managers over the following months. I have had no less than 3 account managers and 3 project managers for this one website build - which really makes me question what is going on behind the scenes at Brax.io - the staff turnover is crazy. These project managers:
1) Failed to read and comprehend written instructions 2) Treated me like I was the problem when I asked them over and over to perform a single edit that they continued to ignore
3) Spelled my name incorrectly, even after being asked directly to spell it correctly.
4) Sent me emails meant for other customers.
5) On first contact clearly had no idea that they had been hired to build a website OR had me mixed up with another client - they opened the meeting with "we understand that we are here to help you with a marketing strategy".

While the sales manager reached out for more money, saying that:
1) My website had been live for 3 months and I had not paid for the maintenance of the website yet - (False - my website was STILL not live at this point).

Now that my website is live and has a "blog" feature that I am supposed to self-manage but I have not received training on how to add content to the blog - my project manager doesn't know who can teach me how to add content to the blog.

This company seems disorganized, the staff are under-qualified and/or poorly trained. They are not the experts in the field - and they consistently try to up-sell more services that they probably couldn't deliver on. They over-promise and under-deliver. You can do better.

Harassing emails that come across as spammy. Are they a scam? They are training their employees that a pushy way of gaining clients is the right way to do it in today's market. They have not learned about Inbound marketing and retaining clients. The rep who keeps emailing me is Danielle Price.

EXTREMELY DECEPTIVE COMPANY! Told us it was a no lock in contract and we could cancel anytime, however, after requesting to cancel due to them producing absolutely no results with the constant excuse 'marketing takes time' they proceeded to offer new proposals when we were not interested and claimed we were in a 'no lock in contract' which was news to us considering the only reason we went into this is because they stated otherwise. It took about 5 different people and a month or more to even get the first campaign running. We have requested a charge back with our bank as they are no longer producing any work for us and are ignoring our emails now in multiple attempts to cancel. DO NOT WASTE YOUR MONEY!

This was a complete waste of money. They didn't do anything they promised I didn't get one penny roi on this in addition to that when I requested to cancel it's like they completely dropped off the face of the planet after we had our required half hour phone call to get them to try and keep me as a customer. They are still charging me and I'm having to dispute it with my credit card company. I would not recommend them at all. It is a complete waste of money.

We've had at least six teams on this engagement. Every team acknowledged that the previous team did not deliver. The very first launch was delayed 30 days and almost every deliverable by the teams missed the promised delivery date. We have received promise after promise with no results. In contrast we have met every request by their teams on time.
Zero value add

Getting multiple spam a day, how can you trust to do business with a company like this? Platform seems underwhelming as well.

We are a small candy manufacturer that wanted to increase our E-commerce sales. The Brax.io Account Manager and Customer Success Manager worked with us to design advertising campaigns to better understand who our customers were and how to best incentivize them to buy from us. The Brax.io personnel are great to work with and have demonstrated a true desire to help grow our business. They review the results and analytics after every campaign and make suggestions on ways to fine tune the next campaign to get even better results. We highly recommend engaging with the team at Brax.io to fuel your E-commerce sales.

Kyle & Mindy Hunter
Mountainland Caramel Co

The service Brax provided was one of the better marketing agencies I’ve had work with throughout the years of my Ecomm business. I had a really great time working with our account manager that oversaw the progress for us and really tries his best to find solutions for us. From the moment we started our collaboration we had a good feeling that our ads manager would be a great asset to our business. After she took a thorough look at our previous Shopify analytics and her experience with the tea business she proposed an amazing marketing campaign for us. They also did a very comprehensive audit on our website to improve the ui/ux experience on our website which was very helpful for a small business like ourselves. We plan to continue the collaboration with them in the future.

Unsolicited spam with no means to tell them to stop aside from the generic (and incredibly untrustworthy) "P.S. If you don't want to hear from me again, please let me know."

Multiple spam emails in one day.

Updated- multiple emails with the same text sent repeatedly in the following days. "Hey, I wouldn't be wasting my time or yours if I didn't believe Brax would benefit your company..." over and over, ad nauseam.

I didn't want to hear from you in the first place.

Spammers, spammers, spammers