Brett/Robinson Vacation Rentals Reviews 

First of all, charging each car $70 to park in a parking lot owned by the condo is beyond ridiculous. This was not explicitly stated before the condo was booked. As for the condo....I have never experienced such cheap "amenities". Toilet paper and paper towels so thin they only shred. No dish soap. Cheapest 'shampoo/conditioner' usually some spa brands in condos.... not white rain. Extremely swept clean..not even a pencil, a chip clip, nothing. A fancy coffee machine with zero instructions...again no coffee filters, zero to help you. Hard blankets...more like a cratchy matrress pad - that is the extra blanket I asked for. To get out of the condo to the beach, you have to walk through the parking lot. Not a fan of any of this. Also the master and other additional bedroom face the interior. Think...hearing suitcases rolling earling morning and late night. Why is there even a window? Weirdest setup I have ever seen. But,....in all the $70 per car parking was the most atrocious money pull ever. Done and not going again....ever

If there was an option for 1/2 star I’d choose that route. Horrible unit at Oasis in Orange Beach. First day we walk in with the ice maker pulled completely out and a fan going. No warning. No apologies. No mention that maintenance would be trying to get it fixed. We messaged them to ask about it. Crickets. So we called and they said that he wouldn’t be back that day. And said “just walk around it”. The next morning we spent the entire morning with the maintenance man who finally resorted to trying to fix the ice maker in the fridge. Imagine that! Again. Crickets and after multiple messages to the office I got only passive responses. I finally had to ask for a bag of ice to be delivered and you would have thought I had asked for a bar of gold. Terrible customer service. We will NEVER book through this company again!!

We have rented from Brett years ago and several times. We thought we would come back to Gulf Shores but a health issue required a cancelation. We had purchased the insurance in case this would happen. Good luck trying to get any reimbursement! We've had to provide so much proof and documents from the doctor. It's not easy trying to get any refund!

There's so much to say! We, a party of 4 adults/1 teen were looking forward to staying in a Brett Robinson managed unit at the Oasis in Orange Beach, AL. We were rudely greeted as though we were a bother. We paid for our expensive parking and heard all the threats if we do anything wrong and went to the elevators that are not programmed right, resulting in very long waiting times. (opening when beyond full, going both up and down once inside according to what people choose and with people getting on a down elevator and going up) not enough elevators and no visible signs for stairs (or trash). We get to our room, some mold in the bathrooms, terrible connectivity for phones/computers but otherwise, ok, for a couple days, then NO POWER in our unit only! It took 2 days of constant begging for help, asking for a manager, supervisor, owner to call because everyone else told a different story and lied. (it will be on by 5:00, it will be on in the morning, there needs to be a repair, the owner needs to pay their bill, the power company is on their way, etc. etc.) but a manager never called. Supervisor Summer would not return my calls, Shirley was off but then didn't call the next morning as requested. They first suggested we move to another one of their resorts. We had 5 people, a packed frig, clothes and accessories for beach and work for 9 days....not an easy task especially when you wait 20 mins. for an elevator. I asked for another room there to at least sleep in. With no electricity the food went bad and they knew it, didn't care....chicken, steaks, good cheese, all the special food you buy when on vacation, no A/C and bumping around in the dark, not a big ask. They finally gave us a room on the very top floor (32 floor) which was helpful (even though bedroom floors had sand) but a major pain to be half moved to another location and I have a real fear of heights. So, intense headache, racing heart and all the feels in my new accomodation that they so graciously said they wouldn't charge for. Still not knowing if it would be permanent or for how long because the only communication was me calling them and getting different answers. When we'd go down to our other unit to get something, we saw the ice melted all over the floor so we cleaned that up as well using towels. The next day we learn an Olga had been going into our unit to check but she never communicated with us either nor did she mop up the floor. Bottom line when all was said and done, we learned the owner sold our unit to another person that didn't bother to pay the utilities. I don't know what good a management company is if they don't know and get ahead of these issues or at least pay the electric over the phone with the power company that could have quickly restored it. Instead, their excuse was, they were having a hard time reaching the owner.
Congratulations Brett Robinson, you're the worst company ever!

Tons of construction that was not told to us. We went in early September thinking it would be quiet with school back in session. It was anything but quiet. When we complained (as many folks did) we were met with rudeness. I will never rent from them again.

The location was great! We enjoyed our stay here and the beds were comfortable. They provided lots of towels. We enjoyed the pool and access to the beach. The parking was convenient but you do have to pay.

Housekeeping was terrible and we found tons of hairs in the bathtub and sheets. I called the front desk and they would never answer so I went to the front desk and they assured me housekeeping would come right up but they never did. I ended up having to clean the tub myself with dish soap and a sponge and bought brand new sheets at 9:00pm at night . Front desk finally called to check in the next day but only offered me umbrella rental free of charge but I never was able to use it. They cleaned the room next to ours at 10:00pm on night and it sounded like a bowling ball rolling around. This kept my child up. I tried contacting Brett Robinson numerous times but they never contacted me back.

There are no dressers or drawers to store anything. They do have some shelving in the master but the master bedroom is very small so not a lot of space to lay out your suitcase. The elevator was very slow.

The kitchen was not stocked very well. I couldn’t even find a cookie sheet. The appliances had grime on the outside and the dishwasher smelled horrible.

My sisters and I rented Unit 109 at Island Winds East in Gulf Shores, Alabama. When we arrived, the condo looked to be nice. However, upon further inspection, this is what we found: dead gnats on the floor in the kitchen; dirty baseboards topped with dust and hair throughout the unit (they looked liked they had not been cleaned in a year); a German cockroach in the tub of one of the bathrooms; a large palmetto bug (roach) in one of the bedrooms; dust all of over the walls behind the bed in one of the bedrooms; handprints on the mirrors and windows; a very dirty microwave; gross things in the corners of the refrigerator; a leak in the AC unit that was leaving a water stain on the ceiling; a dirty mop in a bucket in the closet; a chair with stains on the fabric; dirty floors that were obviously not mopped because they felt like they had sand on them and when wiped with a wet paper towel, they were filthy; towels that were stacked on top of the toilet that were touching the toilet lid when lifted; a shower curtain that was half on the shower rings; a bathtub with a film around the bottom; a dirty dining room table with something sticky on it; and dirty balcony chairs. Also, the hallway to the unit was littered with paper and a broken handle to a broom as well as the door had dirt around the edges and needed to be painted. We took pictures and sent them to Brett Robinson Management company and they did send the cleaning manager out to inspect. She did agree with us that the unit was not cleaned very good and offered to refund our cleaning fee but we have yet to see it. My sister went to the store and bought cleaning supplies and we cleaned the unit. Needless to say, we will never rent another unit from Brett Robinson.

I would love to rate my experience with Brett/Robinson Vacation Rentals higher, but one little issue that they ignored earns them a less perfect rating. First, I will say that our unit, Phoenix II - 1903 which we rented for our July stay was wonderful in so many ways. I would be happy to rent that unit again. My issue is with their service, or should I say lack of service. And this was such a simple thing to solve. My bathroom was missing the toilet paper roller. Not a big deal, until my request for one was acknowledged within 24 hours, but never supplied. I contacted their service department again, and received another message saying the issue would be escalated, and apologies were again given. We were there five nights, and in all that time, they never had enough care to have someone deliver such a simple thing. It would have taken them no time at all to secure one and deliver it to the property. Like I said, no big deal - until it is completely ignored. This was such an easy issue to resolve, but their lack of service is what earned them a lower rating. My advice, if you're willing to pay high prices for their rentals and have even your simple issues ignored, by all means, book their properties. The location and the units are very nice, otherwise.

We had some issues with the room but Ms. Shawanna and Ms. Sherry took care of everything. They were wonderful. We were at Condominium Phoenix V. We were in room 711. We were there from July 22,2026 until July 26, 2026. I just want you to know they did a fantastic job and was very nice.

This review is regarding Brett Robinson Vacation Rentals. On Sunday, July 26th, we made a reservation for a 4 bedroom Phoenix rental. This was solely for my elderly fathers July 28th birthday. This trip included my parents, myself, one niece and 2 young daughters. It was a last minute decision to help with some health difficulties they had been experiencing to just enjoy a little life. We have previously stayed in room 401. My parents enjoy lower levels due to height issues. We have used Brett Robinson for years. To the fact that I once toured with Constance Calambakas, their local realtor, to possibly purchase a unit and rent with Brett Robinson.
We booked and almost immediately realized we booked a 14th floor room, not a 4th floor. Because of height fear and fear of not being able to enjoy the balcony I realized my mess up and immediately within 12 minutes of reserving called front desk at Oasis, formerly Phoenix West. I have a phone log where I called the entire Sunday evening periodically after. I sent several emails explaining and asking please for a lower level room. I begged even for a credit and we stay any other time. I received an email the next morning at 8am briefly that there was nothing they can do. No rooms on a lower level. I then called the 1-800 number to receive a nice gentlemen who replied I can talk to a supervisor. I explained to SV ( after calling back after 8:30am, because Supervisor (who I respectfully left name out) wasnt available yet ). The response was silence and a simple there is nothing you can do. Cancel and no money given back or come. I asked if at least they can rent it to another can I get SOME money back. I have not heard of a single good response from that. I did call today for an update, and Supervisor was unavailable.
With it being peak season I understand I am the least of a large conglomerates issue because I made a mistake reserving. I couldn't get a relocation option anywhere, nor a compassionate gesture to possibly have a half credit, anything to use lower level later date. I did book the reservation and immediately place a phone call and many many tries to reverse the situation. The owners of the room could've gladly recouped from another renter ASAP or would not have lost out on the funding for their unit had I had a quick helping hand. All this seems elementary and possibly silly but we didnt chance the 14th floor with my parents and lost the money thus far. They cant extend to everyone or deal with everyone's wrongdoings, but a situation where they could've extended a little courtesy would've gone a long way. I will probably not be booking anytime soon since I ate this expense, but in the future I will try to book with someone I know and will have a little decency. Had I been able to resolve this almost immediately we would've taking anything to make up for our mistake in a room, enjoying his birthday. Thanks.

We did not have working dishwasher for 2 weeks! Our ice maker leaked into condo below. They put noisy dehumidifier and 2 fans in our condo. They only refunded us $517,less than 1 night stay of $640.
Won’t stay here again.🙁🙁🙁

Brett Robinson is stealing our money to build more enormous condos they can’t provide upkeep for and that they can not think of an original name for. Pterodactyl? Pegasus? Pizzazz? Nope. Phoenix 1987 🙄
Anyway. There’s no reason to charge for parking. It’s not even covered or secure.
PHOENIX 2 ROOM 2077. Rotting and basic. Apparently I can’t add photos here, but I have photos of rotting cabinets in the unit. Among other things in disrepair. The utensil drawer is missing the back so things just fall through underneath. Unit is absolutely bare. The only helpful (extra) item they had was what appeared to be a 23 year old blow dryer. No extra blankets. No games. Nothing. And, in 2026, a fridge without an ice maker. The balcony is small and the furniture is broken. The pool has no useful lighting for night swimming. It’s dangerous. They should provide a loaded game card for each condo. Because of course you gotta pay for the arcade too.

Not the company they used to be. Arrived at our unit to find our balcony covered in tarps and ropes with strangers coming up and down working. We rented and paid for this unit because of the balcony. Half the time the pool was under construction. The fridge handle was broken and swinging. The dryer was broken and wouldn’t dry. Sent multiple emails and called. No response.

Booked our unit through Brett Robinson for Seacrest condos in Gulf Shores. The living room TV was broken and after four calls and three nights they still didn’t address the issue. Made promises they never kept. Customer Service is absolutely terrible. I’d give them zero stars if it was offered.

Booked 4 units totalingover $12k Then we were told the pool didn't work, there would be noisy construction during the stay. Notification came AFTER booking and paying full price. Also were told the water was going to be shut off randomly between 10 and 4.
Nothing mentioned previously, we called asking for a different unit weeks in advance to be told nope.
If a unit isn't going to be enjoyable DON'T rent it! Horrible service. My family had used Brett Robinson for many years. 25 actually.
No more. Unacceptable.

We had a wonderful stay at OB II unit 2702 Sept 7-13. The unit was very nice and the view was wonderful. Now for the bad. The unit need a good sweeping there was food under the couch & loveseat. Most of the staff were very cold to us. When I booked the room the internet said that check in was at 3. I was told by the person at the front desk that check in was at 4. When I told here what the website said she said that was wrong. So we had to wait until 4 to get our room. She was not friendly she was very rude. We have never been treated like this before. Maybe she was having a bad day, but she didn't have to take it out on us.

Phoenix orange beach II unit 1702 stayed in this unit Jan 1 to March 12;2025 excellent location great service from you. Unit is not suitable for seniors living room furniture is old dirty and so low to the floor you can’t get up from it. No end tables or table lamps in living room. Owner was contacted and no interest in up grading furniture, too bad lovely place otherwise

What we thought would be a great vacation week with this company turned out to be the WORST week ever!!!! When we entered the unit (7-1012) there was food in the sink where the garbage disposal wasn't working and was left there by house keeping, the nice maintenance man apologized and worked on it until he finally got it working. The front of one of the dresser drawers came completely off as we were unpacking. (we attempted to fix it ourself) There was something liquid coming from under the refrigerator that we thought was blood however we had to continuously clean up all week. Later that night, when we began taking showers the bathtub in the front bathroom would not drain. When the maintenance man returned on Tuesday to check the garbage disposal we asked if he would check the bathtub. He was able to get it to drain again. Later we was getting ready to put clothes in the dryer and found there was no handle on the dryer, we had to use a butter knife to open the dryer door intil thursday when they replaced it and we mentioned having to run the dryer through 2-3 cycles to get a load of clothes dry, the nice maintenance guy informed us that it sounded like a heating element was going out. Wednesday morning we learned that the ice maker wasn't working and was informed that we would have to go buy ice. (yes it's just ice but for what you pay, you shouldn't have to go buy ice) On Thursday the light in the front bedroom blew and threw the braker. Went down at 2pm to address the issue, no response. Called at 6:42 no response, went back to front desk at 8:45 to see if it would be fixed. Candace at front dest tried to make it better and called the maintenance supervisor. At 10pm a maintenance tech arrived at our condo to "fix" the initial problem that a "work order" had supposedly been put in multiple times. I went down to speak to the bulilding manager, who had told me she was going to be there but was called away for a meeting. However while I was standing there talking to the front desk clerk she walked up and stood behind the column while I complained to the sweet lady at the desk. You would think as the unit manager she would have offered to listen to what I had to say but she wasn't interested. I will say that for the most part, the staff (maintenance and front desk) was very nice and tried to make things better except for the building manager who had NO DESIRE to speak to a complaining visitor!! I attempted to file a formal complaint with the main office (which is where I was told to go by another employee) when I checked out but they informed me there was nothing they could do and all complaints had to go through the building manager (who was a joke) I have always used Brett-Robinson but not sure if I will again.

Stayed at the Phoenix IX unit 1203. It is a 2BR 2 1/2bath unit for 4 of us on a girls trip. The unit itself was very nice. The beds were comfortable, clean and even the pillows were great. Problems started with only one roll of toilet paper per bathroom, one roll of paper towels, no dishwashing liquid, no laundry packets (not even one). Then we went down to the beach on Saturday. Everything was fine until the “HOA Security” approached us about having a canopy approximately 50 feet from the high time instead of back by the dunes. There was nothing in the paperwork from Brett Robinson about it and no signage at that time. They put up signs Sunday. The gentleman also made inappropriate remarks that he considered jokes about religion that was not well received. We were told just not to do it on Sunday. We were approached later by a gentleman from “coastal resources” passing out flyers with the restrictions. He was not so nice. Passing out his flyers down the beach. There was also not enough towels/washcloths for more than one night. Had to wash nightly just for us four. Will not return. Will not be returning.

Health Hazard Alert – Unit 1002 is Infested with Black Mold

We stayed in Unit 1002, and it was a complete nightmare. The unit is covered in black mold. We immediately contacted the front desk, but it took them forever to respond. When they finally did, we were told someone would come spray for the mold — that’s it. No urgency, no concern for our health.

One of the beds, where two of our children were sleeping, had black mold on it. Our daughter became very sick during the stay. Their only solution? They brought us a single twin air mattress for a family. Completely unacceptable.

The unit was disgusting — hair, dirt, and even someone’s boxers were found under the bed. Clearly, this place is not cleaned or maintained properly. We asked to be moved to a different unit and were told that wasn’t possible. Instead, they offered us a mere 10% discount. They refused to refund us so we could find a safer place to stay.

This was a health and safety hazard. Do not waste your money on Unit 1002. We would never stay here again and strongly advise others to avoid it.